SmartSearch is a web-based talent acquisition and staffing management software. Features include job posting to job boards and social media outlets, resume parsing, and automated workflow. SmartSearch advertises robust customer service and implementation assistance.
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Vultus Recruit
Score 1.0 out of 10
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Vultus Recruit is the most affordable cloud-based applicant tracking system. From creating a job to placing candidates, we provide all the necessary tools – publishing jobs to the world, sourcing candidates from job boards, scheduling interviews to managing pipelines. Make your team workflows fast, accurate & straightforward so that recruiters can focus on what truly matters: their candidates. Make your team workflows fast, accurate & straightforward so that…
I think our environment has stretched SmS and their capabilities (positively) but we have grown together and developed an enormously capable system together that is now very well integrated into our business. For doing applicant tracking, requisition management and offer management that has really been strong. I think we can partner together and build some better analytics and reporting capabilities that would be better suited for our business.
They need to improve a lot on their development side. The sales and marketing side does well to get clients but the development side is not able to compliment them in the way they represent it in front of the client. They need to work really hard on the UI/UX development side as the interface and experience are lacking a long way back. Other ATS in the market are way better. Vultus would be cheaper but they are nowhere near the competitors already available in the market. We saw a lesser rate and tried it for some time and we needed to switch back to our older ATS. So not a very good or pleasant experience with them but if they update and become a bit better then can have a good chance because they do good marketing. Also as they are cheap so the start-up company might prefer them but would be the first thing to be changed once the company goes into the higher revenue phase. Other than that they did not even have any extra thing, it was just like other ATS, and probably the better ones would be available than Vultus. Let's see how they go ahead and work out the tough competition in the market.
The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.
SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.
I believe over the past 30 or so pages (or so it seems), you have every reason for my business to continue as a SmartSearch ATS client and user. The support is off the charts great the few times I need them (generally not even once per year). My business has been a client since 2004. That should say it all.
There are so many facets of SmartSearch, that to know everything about it is nearly impossible. While it is mainly straight forward, there is a lot. After using the program for a while, you become pretty comfortable with the basics and can start adding some of the other features.
My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.
Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go
Using the basic functions of SmartSearch is an easy implementation. But consider carefully what your organization needs to really drive placements. Because we only did a basic implementation first, we were caught off guard when later trying to implement more functions and realizing that the capabilities were limited or were difficult to learn and implement and realizing that tech support was not going to be consistent.
Functionally, SmartSearch is not on the same page as ZipRecruiter. ZipRecruiter as a platform is much more geared toward helping applicants and is essentially a glorified resume database. SmartSearch offers so much more in terms of features and abilities, that would not really be appropriate to try and compare the two. Similarly, the overall use of SmartSearch is an apples and oranges comparison to LinkedIn Talent. LinkedIn is great for sourcing and attracting talent, but in terms of tracking candidates all the way through a hiring process and tracking a heavy volume of job orders across a variety of states and locations, the two just don't really compare.
Vultus had no chance to stand against Ceipal or Bullhorn. Just their promotion and marketing team was good and secondly the customer service or the sales team. They showed us a good picture and gave us many options and also that we can customize it however we want. Also, it was cheaper than the other ones we were using. So we switched but literally after the training and all we started missing the prior ATS from which we switched to Vultus. The experience was not good, to be honest, and that was the reason we switched again from Vultus to Ceipal.
That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent).
They are a business partner and do their very best to help us succeed.
