SolarWinds Dameware Remote Everywhere (DRE) vs. SupRemo

I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation. It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!

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SupRemo is well-suited for scenarios such as remote IT support, collaborative work, and training. It excels when IT teams need to troubleshoot and resolve technical issues on remote computers, as it allows for efficient, real-time control and support. In collaborative work, SupRemo enables multiple users to work on a shared computer simultaneously, making it valuable for project collaborations. Remote training sessions also benefit from SupRemo's capabilities, ensuring effective onboarding and skill development for remote or geographically dispersed teams.However, SupRemo may be less appropriate for extremely sensitive or highly regulated environments, as it requires careful configuration to maintain strict security standards. Additionally, it might not be the best choice for organizations with limited bandwidth or unreliable internet connections, which could hinder the performance of remote sessions.

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• Remote control is solid, rarely loses connection
• Allows for control of the desktop prior to login
• Allows for scripts to be executed in the background without disturbing users
• Allows for batch rollout of scripts across multiple machines
• Allows us to see the end users' desktop - as opposed to RDP

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Independently Invited by TrustRadius

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• Remote IT Support
• Training and Onboarding
• Collaborative Work

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• Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
• Offering a branded version of the client/agent would be a nice touch for businesses
• A web-only version of the technician console for remote support would be a nice feature

• App for Android
• App for IOS
• Webclient

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It's a good tool overall, but could be better.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward. The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.

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We basically selected this for our one of the SolarWinds Project. In that we needed to take remote session and screensharing and do the analysis and troubleshooting. In our initial analysis itself we got the excellent result, and it was too quick. We were very much inspired from this. Later on, we started using SolarWinds Dameware Remote Everywhere (DRE) for almost all the projects of SolarWinds. Highly appreciated, thanks team.

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Independently Invited by TrustRadius

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SupRemo and AnyDesk are both remote desktop software solutions, and they share many common features and capabilities. The choice between SupRemo and AnyDesk depends on your organization's specific needs and priorities. If you prioritize a user-friendly interface and robust security features, SupRemo might be the better option.

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Independently Invited by TrustRadius

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• seamless installation of MSI or EXE
• No Codes to enter when installing agent
• Agent automatically connects to cloud dashboard
• our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard

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• Cost Savings
• Improved Productivity
• Efficient Training

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info