SolarWinds Serv-U vs. bTrade TDXchange

For anyone who needs to receive/send files between themselves and others, in an organized fashion, I would strongly recommend Serv-U as a great tool at a sensible cost. In our line of work, we can get several customers signed in at once, each sending in hundreds of Megabytes of data simultaneously. Serv-U has never struggled with this. We don't use the Quota set up for sending/receiving data but I can see it is useful where an exchange of information is the point.

It's a great product, works very well. Very reliable, secure and easy to use. We're not a large company and don't have big IT staff so the product is very good for companies like ours. Also bTrade support are great! They really help us whenever we have issues or need some additional information.

• The Wizard allows us to create new user accounts very easily and quickly. We do not have a formal IT department so those of us "mere mortals" can use this easily.
• Using the Web Client has made it very simple to set up and instruct our customers on getting to the server from any device with a minimum of fuss. We have many customers with ESL, and school students including middle and high school. Most of them are not computer experts, just regular users so the simplicity allows to do the whole setup over the phone in minutes.
• The newer version of Serv-U does not appear to be very resource-hungry so our computer runs nice and fast, without having to be a top of the range powerbox. We concentrated on large storage to cope with the file sizes we receive daily.

• Reporting
• Auditing
• Ease of use and onboarding
• Stability
• Cost Reduction for hardware requirements

• The user interface on large screens becomes tiny and nearly unreadable without the aid of Windows Magnifier.
• Active Directory integration is either absent or not straightforward.
• Settings and configuration aren't always intuitive.

• The product performs flawlessly and meets all our expectations.

Great product and great support and they listen to our feedback on the features!

The bTrade TDXchange User Interface is great! It is very intuitive, and easy to navigate. The reporting capabilities are truly invaluable.

Never crashed on us or had issue but that's no surprise, it's used by many companies over the years and bugs were fixed before we got the product.

bTrade TDXchange is very fast and no impact to our other systems.

Support was the biggest hurdle for us. It definitely needs improvement, but not to the point of being a deal breaker.

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We have only had to engage bTrade TDXchange’s technical support team a few times, but it has always been a great experience. They are U.S. based and very responsive. We even provided feedback shortly after implementation and they put our recommendation into the next release (or the one after that…I forget exactly).

It literally took a few minutes to install bTrade TDXchange and then with bTrade's documentation we were able to do all the initial setup in under an hour.

Previously we have used FileZilla and Microsoft FTP services, but neither out-performed Serv-U. although it was easy to use, FileZilla required constant attention from IT staff and did not live up to security protocol in place. The Windows Server FTP was difficult to configure for clients due to the tight integration with Active Directory. This also limited who could help administer the server.

We chose bTrade TDXchange over MoveIT for its superior security features, seamless integration capabilities, and user-friendly interface

So far we only have one instance in Prod and one in DR, however a single instance can handle many files because of it's good design.

• I have been using it for over 10 years so the ROI was there for sure.
• It is not a constant attention needing program.
• Set up and it does its job.

• bTrade TDXchange enabled us to develop and manage a cost-effective solution for our logistics client, efficiently handling worldwide shipments.