What users are saying about
11 Ratings
11 Ratings
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Score 5.7 out of 100
Top Rated
42 Ratings
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Score 8 out of 100

Likelihood to Recommend

SparkPost

Our early experiences with SparkPost were great; we were looking for a low-cost (or no-cost) solution to our email messaging needs, and SparkPost had the best low-cost option: 100,000 messages per month for free, guaranteed for life. Even though our team has experience with other APIs, we chose SparkPost because it felt like the best value. Our experience with it was great. Two years ago, they discontinued their free option but sent the existing users the following message: "When you signed up, we promised that if we ever changed the terms of our 100K free plan, we would continue to honor the original plan for the life of the account. I would like to reaffirm this promise: while this plan is no longer available to new customers, you are grandfathered into this level of free sending volume."The following year, apparently following a change in leadership, they decided to "deprecate" existing free plans, dropping us down from 100,000 messages per month to 500, the lowest of any email API service I'm aware of. No recognition of the broken promise, the reneged guarantee, just a 20% off coupon. This atrocious behavior that reeks of a new culture of squeezing as much money as possible out of its users and has coincided with a steady deterioration of functionality and customer service. At this point, I have no idea why anyone would pay more for a worse service that treats its users so poorly when you could use SendGrid or a similar competitor for a lower price and way more features.
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

Every new or established brand should be using Everest. It doesn't matter what you're trying to say in your emails—if they're not reaching the inbox, no one is listening or reading. Everest gives you the insight you need to understand your inbox placement, reputation and so much more.
Mark Robert Anderson | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

SparkPost
Everest (Return Path + 250ok)
6.3
WYSIWYG email editor
SparkPost
Everest (Return Path + 250ok)
5.0
Dynamic content
SparkPost
Everest (Return Path + 250ok)
6.0
Ability to test dynamic content
SparkPost
Everest (Return Path + 250ok)
6.1
Landing pages
SparkPost
Everest (Return Path + 250ok)
5.0
A/B testing
SparkPost
Everest (Return Path + 250ok)
5.0
Mobile optimization
SparkPost
Everest (Return Path + 250ok)
3.9
Email deliverability reporting
SparkPost
Everest (Return Path + 250ok)
9.4
List management
SparkPost
Everest (Return Path + 250ok)
7.9
Triggered drip sequences
SparkPost
Everest (Return Path + 250ok)
8.0

Reporting & Analytics

SparkPost
Everest (Return Path + 250ok)
7.2
Dashboards
SparkPost
Everest (Return Path + 250ok)
8.1
Standard reports
SparkPost
Everest (Return Path + 250ok)
7.0
Custom reports
SparkPost
Everest (Return Path + 250ok)
6.5

Pre-Send Testing

SparkPost
Everest (Return Path + 250ok)
7.4
URL Validation
SparkPost
Everest (Return Path + 250ok)
7.1
Link Tracking
SparkPost
Everest (Return Path + 250ok)
6.4
Image Validation
SparkPost
Everest (Return Path + 250ok)
7.3
Inbox Display
SparkPost
Everest (Return Path + 250ok)
7.5
Email Accessibility Tools
SparkPost
Everest (Return Path + 250ok)
7.2
Spelling and Grammar Check
SparkPost
Everest (Return Path + 250ok)
7.7
Spam Testing
SparkPost
Everest (Return Path + 250ok)
8.1
Email Previews
SparkPost
Everest (Return Path + 250ok)
8.0

Pros

SparkPost

  • Good Documentation
  • Developer focused
  • Supports sub-accounts
  • Good support
  • Integrates with Laravel out of the box
Witt Sparks | TrustRadius Reviewer

Everest (Return Path + 250ok)

  • Individualized attention. They really dug in to understand our products and services.
  • Easy-to-understand training and actionable items that you can sustain over a long period of time.
  • They're embedded in our instance of Exact Target, so I'm able to review the entire email program and don't have to open up a separate tool to gather this information.
Joni Kalstrup | TrustRadius Reviewer

Cons

SparkPost

  • I really like SparkPost, it was really useful to achieve our goals
Rene Enriquez | TrustRadius Reviewer

Everest (Return Path + 250ok)

  • Some domain summary data inconsistent with seedlist detail
  • UI feels a little dated
  • Reporting options are limited
  • As part of the SFMC integration, Return Path support issues and question go through Salesforce, not Return Path
  • Inbox Preview rendering could be more robust and extensive
  • Would like to see Dark Mode previewing rendering
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SparkPost

No score
No answers yet
No answers on this topic

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 8.2
Based on 5 answers
We have two separate areas for using Return Path. Our web ecommerce area that is using only transactional emails and a marketing email program that is partnered on the backend with Return Path. I see Return Path continuing to be utilized with our marketing emails, but over time I see less need for our transactional emails to maintain Return Path components.
Dan Sixbury, PMP, MBA | TrustRadius Reviewer

Usability

SparkPost

No score
No answers yet
No answers on this topic

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 7.3
Based on 1 answer
I find it fairly easy to use, though the interface is a bit clunky and I may be missing some revolutionary use because it's lost in the clutter.
Anonymous | TrustRadius Reviewer

Support Rating

SparkPost

SparkPost 1.0
Based on 1 answer
Would give it a zero if I could. Their customer service used to be incredible; fast response times, really hands-on with their users, and a pretty regular feedback process. They sent me an awesome t-shirt that became part of my go-to climbing gear. But for the past year, their response times went way down, their customer service was less helpful and generally a lot more rude, and they haven't asked for customer input once since their leadership change
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 9.1
Based on 1 answer
Absolutely fantastic support. It runs circles around the competition. They regularly reach out and chat, even if it's just to see if there's any issues we need to discuss. They clearly want the business and don't forget you once you sign the contract which is an issue with other similar services.
Brett Schenker | TrustRadius Reviewer

Implementation Rating

SparkPost

No score
No answers yet
No answers on this topic

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 8.2
Based on 1 answer
I joined my company after the implementation was nearly complete. We used the Return Path tool as we slowly increased our send volume in Marketing Cloud to monitor IP reputation and inbox placement.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SparkPost

ExactTarget, Marketo CRM. These are completely different types of systems, but their email element is similar.
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

Like I said before, Return Path is really the budget bundle. You get a lot of service for how much you pay. Since I am currently at an early stage startup, we could not afford Litmus, so having Return Path is crucial. The partnership with Salesforce also allowed us to get it at pretty low cost.
Anonymous | TrustRadius Reviewer

Return on Investment

SparkPost

  • It has helped us with our IP health and making sure that we avoid spam traps
  • Very high deliverability and automatic retrying once they have the event
Samir Shamma | TrustRadius Reviewer

Everest (Return Path + 250ok)

  • It has helped identify inbox issues and thus helping our clients reach more inboxes.
  • They have negatively impacted client relations on numerous occasions. They have reached out and told clients they are having issues or need certain products when they are already our clients and we are proving solutions for them.
  • They provide solid customer support when you create a support ticket. They are usually very quick to respond and give you an answer.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SparkPost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SparkPost Editions & Modules

Edition
Starter$301
Premier$751
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details

Everest (Return Path + 250ok)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Everest (Return Path + 250ok) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SparkPost
1.3
Everest (Return Path + 250ok)
7.8

Likelihood to Renew

SparkPost
Everest (Return Path + 250ok)
8.2

Usability

SparkPost
Everest (Return Path + 250ok)
7.3

Support Rating

SparkPost
1.0
Everest (Return Path + 250ok)
9.1

Implementation Rating

SparkPost
Everest (Return Path + 250ok)
8.2

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