What users are saying about
13 Ratings
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Score 8.4 out of 100
50 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Email & Online Marketing

    SparkPost

    Feature Set Not Supported
    N/A
    6.1

    Everest (Return Path + 250ok)

    61%
    Everest (Return Path + 250ok) ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Dynamic content

    N/A
    0 Ratings
    5.3
    53%
    2 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    6.0
    60%
    7 Ratings

    Landing pages

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    A/B testing

    N/A
    0 Ratings
    6.4
    64%
    8 Ratings

    Mobile optimization

    N/A
    0 Ratings
    3.4
    34%
    6 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    9.0
    90%
    29 Ratings

    List management

    N/A
    0 Ratings
    7.1
    71%
    9 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Reporting & Analytics

    SparkPost

    Feature Set Not Supported
    N/A
    7.3

    Everest (Return Path + 250ok)

    73%
    Everest (Return Path + 250ok) ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.2
    82%
    22 Ratings

    Standard reports

    N/A
    0 Ratings
    7.6
    76%
    20 Ratings

    Custom reports

    N/A
    0 Ratings
    6.0
    60%
    16 Ratings

    Pre-Send Testing

    SparkPost

    Feature Set Not Supported
    N/A
    8.0

    Everest (Return Path + 250ok)

    80%
    Everest (Return Path + 250ok) ranks higher in 8/8 features

    URL Validation

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Link Tracking

    N/A
    0 Ratings
    6.7
    67%
    3 Ratings

    Image Validation

    N/A
    0 Ratings
    7.8
    78%
    6 Ratings

    Inbox Display

    N/A
    0 Ratings
    8.6
    86%
    7 Ratings

    Email Accessibility Tools

    N/A
    0 Ratings
    7.4
    74%
    4 Ratings

    Spelling and Grammar Check

    N/A
    0 Ratings
    7.8
    78%
    2 Ratings

    Spam Testing

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Email Previews

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Attribute Ratings

    • Everest (Return Path + 250ok) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    1.1

    SparkPost

    11%
    5 Ratings
    7.4

    Everest (Return Path + 250ok)

    74%
    27 Ratings

    Likelihood to Renew

    SparkPost

    N/A
    0 Ratings
    8.2

    Everest (Return Path + 250ok)

    82%
    5 Ratings

    Usability

    SparkPost

    N/A
    0 Ratings
    7.3

    Everest (Return Path + 250ok)

    73%
    1 Rating

    Support Rating

    1.0

    SparkPost

    10%
    1 Rating
    9.1

    Everest (Return Path + 250ok)

    91%
    1 Rating

    Implementation Rating

    SparkPost

    N/A
    0 Ratings
    8.2

    Everest (Return Path + 250ok)

    82%
    1 Rating

    Likelihood to Recommend

    SparkPost

    Our early experiences with SparkPost were great; we were looking for a low-cost (or no-cost) solution to our email messaging needs, and SparkPost had the best low-cost option: 100,000 messages per month for free, guaranteed for life. Even though our team has experience with other APIs, we chose SparkPost because it felt like the best value. Our experience with it was great. Two years ago, they discontinued their free option but sent the existing users the following message: "When you signed up, we promised that if we ever changed the terms of our 100K free plan, we would continue to honor the original plan for the life of the account. I would like to reaffirm this promise: while this plan is no longer available to new customers, you are grandfathered into this level of free sending volume." The following year, apparently following a change in leadership, they decided to "deprecate" existing free plans, dropping us down from 100,000 messages per month to 500, the lowest of any email API service I'm aware of. No recognition of the broken promise, the reneged guarantee, just a 20% off coupon. This atrocious behavior that reeks of a new culture of squeezing as much money as possible out of its users and has coincided with a steady deterioration of functionality and customer service. At this point, I have no idea why anyone would pay more for a worse service that treats its users so poorly when you could use SendGrid or a similar competitor for a lower price and way more features.
    Read full review

    Validity

    Every new or established brand should be using Everest. It doesn't matter what you're trying to say in your emails—if they're not reaching the inbox, no one is listening or reading. Everest gives you the insight you need to understand your inbox placement, reputation and so much more.
    Read full review

    Pros

    SparkPost

    • Good Documentation
    • Developer focused
    • Supports sub-accounts
    • Good support
    • Integrates with Laravel out of the box
    Read full review

    Validity

    • Individualized attention. They really dug in to understand our products and services.
    • Easy-to-understand training and actionable items that you can sustain over a long period of time.
    • They're embedded in our instance of Exact Target, so I'm able to review the entire email program and don't have to open up a separate tool to gather this information.
    Read full review

    Cons

    SparkPost

    • I really like SparkPost, it was really useful to achieve our goals
    Read full review

    Validity

    • Some domain summary data inconsistent with seedlist detail
    • UI feels a little dated
    • Reporting options are limited
    • As part of the SFMC integration, Return Path support issues and question go through Salesforce, not Return Path
    • Inbox Preview rendering could be more robust and extensive
    • Would like to see Dark Mode previewing rendering
    Read full review

    Pricing Details

    SparkPost

    Starting Price

    $0

    Editions & Modules

    SparkPost editions and modules pricing
    EditionModules
    Starter$301
    Premier$752
    EnterpriseContact sales team3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Everest (Return Path + 250ok)

    Starting Price

    $20 per month

    Editions & Modules

    Everest (Return Path + 250ok) editions and modules pricing
    EditionModules
    Elements$201
    Elements Plus$5252
    ProfessionalCustom Pricing3
    EnterpriseCustom Pricing4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    SparkPost

    No answers on this topic

    Validity

    We have two separate areas for using Return Path. Our web ecommerce area that is using only transactional emails and a marketing email program that is partnered on the backend with Return Path. I see Return Path continuing to be utilized with our marketing emails, but over time I see less need for our transactional emails to maintain Return Path components.
    Read full review

    Usability

    SparkPost

    No answers on this topic

    Validity

    I find it fairly easy to use, though the interface is a bit clunky and I may be missing some revolutionary use because it's lost in the clutter.
    Read full review

    Support Rating

    SparkPost

    Would give it a zero if I could. Their customer service used to be incredible; fast response times, really hands-on with their users, and a pretty regular feedback process. They sent me an awesome t-shirt that became part of my go-to climbing gear. But for the past year, their response times went way down, their customer service was less helpful and generally a lot more rude, and they haven't asked for customer input once since their leadership change
    Read full review

    Validity

    Absolutely fantastic support. It runs circles around the competition. They regularly reach out and chat, even if it's just to see if there's any issues we need to discuss. They clearly want the business and don't forget you once you sign the contract which is an issue with other similar services.
    Read full review

    Implementation Rating

    SparkPost

    No answers on this topic

    Validity

    I joined my company after the implementation was nearly complete. We used the Return Path tool as we slowly increased our send volume in Marketing Cloud to monitor IP reputation and inbox placement.
    Read full review

    Alternatives Considered

    SparkPost

    ExactTarget, Marketo CRM. These are completely different types of systems, but their email element is similar.
    Read full review

    Validity

    Like I said before, Return Path is really the budget bundle. You get a lot of service for how much you pay. Since I am currently at an early stage startup, we could not afford Litmus, so having Return Path is crucial. The partnership with Salesforce also allowed us to get it at pretty low cost.
    Read full review

    Return on Investment

    SparkPost

    • It has helped us with our IP health and making sure that we avoid spam traps
    • Very high deliverability and automatic retrying once they have the event
    Read full review

    Validity

    • It has helped identify inbox issues and thus helping our clients reach more inboxes.
    • They have negatively impacted client relations on numerous occasions. They have reached out and told clients they are having issues or need certain products when they are already our clients and we are proving solutions for them.
    • They provide solid customer support when you create a support ticket. They are usually very quick to respond and give you an answer.
    Read full review

    Screenshots

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