Litmus Reviews

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Score 8.3 out of 100

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Reviews (1-25 of 84)

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September 21, 2020
Christopher Fritz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Litmus has been used to manage emails as a marketing organization. It's been used for tracking purposes and making sure emails were dispatched with proper links, etc. It is being used to test against different platforms making sure that quality is on the top and that the product the company is selling is most accurate.
  • Easy to learn and get started with.
  • Perfect for testing of emails before dispatching.
  • Sharing analytics is working like a charm.
  • Collaborate with clients, etc. at ease.
  • Easier way to do dashboards and get the quick overview.
  • Loading time can at times be a pain.
  • It could be more intuitive in some instances.
It has been used in collaboration with clients where emails are going through the process of creation until dispatched. With the right setup standardization of emails setup can be done and in the long run, save a lot of money, be efficient, analyze, and provide results. All in all great for internal work and work with clients.
Read Christopher Fritz's full review
September 21, 2020
Joel McLean | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Litmus is used by the product department. The user engagement team uses Litmus to ensure we're sending good email messages. Litmus helps us ensure we're not sending spam, view email design across a huge section of inboxes, and tracks performance by email client. Litmus also makes it easy to conduct these tests and implement advanced email analytics while using a non-syncing esp.
  • Spam testing
  • Inbox previews
  • Email analytics
  • Email subject line refinement
  • Syncing with more ESPs would make it easier to build emails in Litmus.
Other teams currently lack an equivalent tool to improve email performance. If they are looking for something to help reach inboxes more consistently, measure what email clients their audience is primarily using, and ensure email designs perform across the multitude of inboxes, I would strongly recommend Litmus.
We don't use Proof.
Read Joel McLean's full review
May 27, 2020
Samantha Brady | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
All of our email developers use Litmus.
  • Litmus gives very accurate renderings for many email devices.
  • Litmus does very quick and accurate renderings for a very large team running render links at the same time.
  • Litmus provides innovative tools such as Litmus Builder.
  • Litmus provides a very wide range of devices for renders, including a dark mode for many devices.
  • Litmus support responds very efficiently to any questions or concerns.
  • I very much like using Litmus Builder, however, I have recently had issues with it taking a very long time to load from Checklist to Builder, and also very long wait times for giving links to share with other developers.
  • I'd like to see more up-to-date devices offered for Android and Gmail for Android - such as the more recent Galaxy versions offered by Samsung.
  • It would be great to see an actual support ticket when submitting to litmus in order to more easily communicate any issues that may have developed since submitting that ticket.
Litmus is very well suited for an agency where many client renderings are needed by a large team of developers and account members in a quick and efficient manner. The accuracy of renders from Litmus in this type of setting is very impressive. I've been an email developer for over 4 years now, and Litmus is by far the most accurate tool for troubleshooting any render issues.
Litmus Proofing is by far one of the best tools in the industry for any email marketing company. Litmus has provided our team with the quickest and most accurate information on how an email will render on all devices that clients want to see. This efficiency of being able to edit the code within the same platform also allows teams to find solutions quickly and get nicely rendered emails out to clients faster.
Read Samantha Brady's full review
September 08, 2020
Matias Donemberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Litmus for testing all our CRM emails, it helps us to identify all the specs that we need to improve in order to have functional emails with correct links, first impressions, tracking, etc.
We also use it to check how all emails are displayed in the main different email clients.
  • Spam testing is a great feature that helped the Marketing team building the emails.
  • Links and Tracking features really helped us to identify all of what was wrong with our email campaigns.
  • First Impressions feature helps to identify all those common issues writing emails like words that should not be used within the subject line, to review if your reply-to is correct or not and also allows you to check your subject line and preview text in many email clients.
  • It takes some time to load each email.
  • It's not that easy move from one email to another one.
If your company does Marketing campaigns and emails are a key piece for your business Litmus can help you through the process of creating, testing, reviewing and validating everything avoiding or reducing the odds that your email ends up in a spam folder, deleted, or simply unread.
If emails are only internal emails and are not business related, it probably isn't worth it to have this tool, but it will help you anyways.
Read Matias Donemberg's full review
September 07, 2020
Eric Mehlenbeck | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We are a very small company. I'm really the only user at the moment. I use it for every email that we deploy. I test against a variety of platforms/devices/email clients. From there, I use analytics to track information. We also use Eloqua as our platform, so most of our reporting comes from there.
  • Fantastic for email checking! We'd need all those devices otherwise.
  • Super fast system!
  • Very reliable.
  • I'm not terribly fond of how the tests are counted.
  • We've had problems with Apple iOS. In reality, many older devices are updated to the latest iOS and there isn't a lot of support for that.
Litmus is the industry standard. They have provided a fantastic resource over time. Email marketing is an incredibly difficult task and Litmus is an invaluable tool. There is nothing else that provides this level of excellence. They also provide some great webinars and conferences. One day, I hope to attend Litmus Live.
Read Eric Mehlenbeck's full review
September 06, 2020
Ash Flinn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Litmus is used in the Office of Admissions for developing and testing all email communications with prospective and admitted students. We have approximately 350+ distinct marketing emails and numerous other transactional ones for various events, and they need to be well designed and function correctly in multiple email clients. Litmus ensures that our emails are bulletproof and will be delivered as coded. Litmus has significantly cut down on the amount of time it takes to build an email with snippets and partials, as well as the CSS inlining capabilities. Large email newsletters that previously would take 2 hours to build, can take as little as 30 minutes, and our average build time is only 10 minutes.
  • Quick and easy testing and sharing results with others
  • Organization of email components (partials, templates, etc.)
  • Thorough checklist for email production that's good for novices and experts
  • Best email specific text-editor in the industry
  • Can be slow
  • Search should be available from every screen
  • Being able to sort folders and email files alphabetically would be good
If you need to be sure that the emails you're sending actually work, get Litmus. Manually sending to multiple phones and browsers is a huge waste of time. If you're sending out fewer than 50 emails a year, maybe the expense isn't worth it, but any more and it really pays for itself. Customers have no patience for emails with bad formatting, broken links, etc.
We don't use Proof, because we don't have that level of Litmus.
Read Ash Flinn's full review
September 02, 2020
Jake Wiesenthal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our team loves Litmus! It's a great tool for our Email Team and Design Team to work through our email creation and testing process all in one place. They're always making huge improvements to their product, which is always based on user feedback. End-to-end, Litmus is THE tool for anyone involved in the Email Marketing process. From building your HTML, to testing your email template in all email clients, to diving deep into analytics on your emails using the Litmus Pixel, Litmus stands as a great product and is only getting better.
  • Analytics - you can assign tags to your analytics to break up your emails by campaign, product line, segment, etc. Something our ESP does not offer
  • Collaboration - it is super easy to get anyone involved in the email creation/testing process. You can very easily send a link to anyone in your org to get a proof or to check your code.
  • Testing - never be scared of your email breaking in Outlook ever again. You can run rending testing right in litmus without having to test send. Super easy to use and very reliable
  • Analytics - although their analytics tools are super helpful, it'd be cool to be able to build custom dashboards kind of like Google Data Studio.
  • The home screen layout - I do wish there was a better, more visible, folder structure for email template builds.
Litmus is great for team collaboration. However, reporting could be a little bit better for sharing across the organization. If you could build custom dashboards and then send links to those to others in your organization, it could make the tool even more valuable.
Our design team is able to start the email building process using some of our templates in the "design library" directly inside of Litmus (which eliminates tons of copy and pasting efforts) and from there they can pass the email template off to the email marketing team to run testing. No need to ever leave the platform.
Read Jake Wiesenthal's full review
June 09, 2020
Aaron Kiel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Litmus on a daily basis to ensure all of the emails we design are perfect across all platforms. We're a small team, and our designers rely on Litmus every week. We couldn't do our job without Litmus when it comes to marketing emails. It's a must!
  • Easy to use
  • Helpful that we can adjust code directly in litmus.
  • Super helpful to see how the HTML will look across various devices.
We don't trust sending our emails out or providing them to a client unless the HTML is tested by Litmus.
We send out email tests to our team, but that's about it. If there are other ways we can use Litmus to collaboratively test and review, we probably need to investigate that.
Read Aaron Kiel's full review
June 08, 2020
Anmol Agrawal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Litmus is being used for testing and developing newsletters spread over various email clients. It is used across different departments of the same organization. The main problem it addresses is that we can have quick turnaround time by rapid bug fixing on various email clients. Also, the checklist feature helps in organizing the workflow of the email testing.
  • Checklist to help organize the workflow of newsletter development and testing
  • Reduces time taken for development
  • Litmus provides a very wide range of devices for renders, including a dark mode for many devices.
  • Sometimes it takes a lot of time to load email preview.
  • Maintaining code is difficult as it doesn't have good editor.
  • I'd like to see more up-to-date devices offered for Android and Gmail for Android - such as the more recent Galaxy versions offered by Samsung.
The ease of use, tracking, and render testing with Litmus are amazing. The cost can be a lot if you are not using every feature so in that case, it becomes difficult to afford for a small team on a budget, but it is worth it if you are looking for a large email program.

We usually send a public URL link as email proofs to the testing team to test them out and give back the review. The approval is streamlined because of this.
Read Anmol Agrawal's full review
June 05, 2020
Philip Nawrocki | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I run our email program at Lurie Children's. I use Litmus on every email I send, so it is used across the organization. I support many departments and Litmus helps to make sure our emails are rendering correctly, links work, tracking works, and now, the new accessibility review is great too. We wouldn't be able to send email without Litmus.
  • Email testing across almost all of the major email clients.
  • Builder product that lets you build and test emails in the software.
  • Analytics tracking code to see what device an email is being opened on and how long recipients are reading the email.
  • So easy to test our ESP.
  • It would be really great if their Proof product could be available on other plans.
  • It isn't the easiest to get Litmus certified.
  • Some of the navigation, once logged in, isn't as intuitive as it could be.
  • The login screen opens a new window which is a bit annoying.
Litmus should be used at any organization that is sending email.
We do not have access to Proof.
Read Philip Nawrocki's full review
June 05, 2020
Erika Vettorazzo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Litmus is being used for HTML template building and email MKT campaigns testing by our demand generation cell within the marketing area. By using it, we ensure standardization best practices for our promotional emails, the application of HTML, links, and images for all team members and focus markets. Having this tool is very important to also gain operational efficiency and minimize errors.
  • Spam testing is very detailed and points out the corrections needed for better deliverability in multiple email servers.
  • The HTML builder highlights the missing parts of the code to minimize errors and autocompletes frequently used commands.
  • Email previews anticipate how the message will appear in multiple servers to ensure the reader's good experience.
  • Provide a user-friendly, quick CSS editing options menu for text, such as bold, italic, underline, and insert URL.
Litmus is the perfect tool for Digital Marketing Analysts to build their promotional email campaigns. If they don't know how to code in HTML and CSS, they will have to request the help of a programmer. So if there was a way to build the templates without having programming skills, that might be very good for these users' independence. Being able to export the HTML code is essential for these professionals.
Read Erika Vettorazzo's full review
June 05, 2020
Schayane Beppler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Litmus is used by 3 email marketing analysts in my organization. We use it mostly for spam testing and to edit our HTML codes.
  • Spam test: It's very easy to use.
  • HTML code: Litmus has some shortcuts when writing the code that helps a lot (like when you write
  • Email marketing content: I read a lot of its content and apply it to my daily work.
  • Spam Test: What you do you do very well, but here we also use Glockapps to see if our campaign will reach the inbox of our leads. It would be great if we could do that on Litmus too.
For what I use it for, Litmus is well suited in general, but it would be very handy if it had Glockapps's inbox insights.
Read Schayane Beppler's full review
May 27, 2020
Katherine Anderson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
My team mainly uses 2 features in Litmus at this time. The first is for testing email formatting in various clients. This helps us execute mobile-first designs and catch any unwanted formatting issues for our users. Secondly, we use the tracking code to learn more about the behavior of our audience. Looking at the time in email helps us measure the success of content and the optimal length of an email.
  • I LOVE the Litmus blog/podcast/resources. I am continually sharing these with members in and out of my team/department.
  • I really appreciate the integrations they offer. Though we don't use them at the moment, I feel that I have a good understanding of how it works and the value add for my emails.
  • Litmus does a great job focusing and understanding the processes behind emails and being a resource at each step.
  • The new version of Litmus has a better user experience, but I still feel that the interface could be better organized and easier to use.
  • I'd like to see more project management features to make Litmus a "one-stop-shop" for email teams.
Litmus continues to prove it is a leader in best practices. I recommend it to my colleagues often as I know that using it will automatically influence their communications for the better. The platform is designed to elevate emails, processes, and productivity. Unfortunately for my team, we are still only using Litmus in a piecemeal fashion.
We haven't used this feature yet. But there is a real need for it within my department.
Read Katherine Anderson's full review
May 27, 2020
Jean-François Galarneau | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Litmus is used as a "check-up" tool with Litmus Proof for our all approval process within all our Marketing teams across the whole organization. We solve problems like manual transcription errors with a bulletproof review process and visualization on both desktop and mobile versions which was time-consumming without this tool.
  • Spam test: ESP services doesn't provide as complete a report with details as Litmus does. This has helped us with delivery issues.
  • Fast email client inbox rendering tests: I have benchmarked Litmus against email-on-acid, and Litmus won as the fastest at rendering all client inbox really quickly.
  • Checklists and general interface of Proof: easy to send/manage multiple tests at the same time and checklist made our process bulletproof and seamless.
  • Time spent reading in analytics: our managing team finds it really useful to know if an email is actually read and the percentage of the device usage.
  • No sharing options for spam tests (no details are shown)
  • Litmus Builder and Proof cannot be synchronized with Adobe Campaign
  • Analytics bugs after 1 million views of a single campaign
Litmus is best suited for tests, validation, and checklist.
It is less appropriate for building/synchronizing with ESP, synchronizing with the task management system (Asana).
Yes, this is the most useful feature for us now and we use Proof for every campaign we send out now.
As the developer, I am the only one using the task list for now but looking forward to extending this throughout the team.
Read Jean-François Galarneau's full review
May 26, 2020
Taber Dean | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Litmus in our email channel department to review, provide feedback, and approve custom HTML emails. It allows me to not only have a preview of the email in a more user-friendly format than would be available in our marketing automation platform but I can circulate it to my other marketing partners who don't have access to our automation platform. The ability to assign tasks and manage changes is helpful. The tracking functionality is a great bonus and provides useful insights to our user's email habits and preferences.
  • Proofing - Litmus gives a clean look at what your emails will really look like before hitting the activate button. Some might say this takes the "thrill and mystery" out of email marketing. It's worth it to know your customers will actually make sense of what you are sending them.
  • Review management - Litmus review makes the project management process pleasant and productive.
  • Analytics - Putting to bed the age-old question of "is it really a mobile-first world now?" once and for all... at least until the next email you send! In all seriousness, seeing real analytics on your own user-base is more powerful than any study will ever be even if it isn't a straight-forward answer and one that changes over time. Know is half the battle and Litmus makes that possible.
  • Comments pop-up can be too jumpy - clicking on a proof shouldn't automatically create a comment window. It can be a bit spastic.
Litmus works really well when in a team situation where all members don't have access to the marketing automation platform. It allows those team members to preview the email and provide feedback without the tedious task of sending test after test. Additionally, where you have customer coded emails, this gives you the peace of mind to know your message looks just as awesome as you coded it to be and not a hot mess when it hits Outlook.
In my role, the testing, review, and approval features are most impactful. Litmus allows me to streamline the proofing process, assign tasks where necessary, and with the appropriate parties and follow-up accordingly. Having this functionality overlayed with the actual email proof makes the process far more efficient and pleasant. Go Litmus!
Read Taber Dean's full review
May 15, 2020
Tim Womble | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Litmus has changed our email program workflow tremendously. We’ve seen a great increase in productivity since we adopted it nearly two years ago now. Our higher up executives are able to make quick edits and revisions in a way that they feel comfortable with and in a way that doesn’t require a lot of hand-holding. It has been an absolute game-changer for our organization.
  • Ease of use
  • Quick adoptability
  • Access to account representatives
  • User interface can have many issues.
  • Communication before changing or adding features needs to be improved.
  • Cost can be a lot if you are not using every feature.
Litmus is amazing for large email programs looking to get many eyes on approvals, or for email programs that would benefit from a nice HTML builder. It would not be a wise buy or use of capital for smaller companies that are looking to minimize mistakes. It would be like driving a Ferrari when a golf cart could probably do.
Our organization has 20-30 sub-organizations each with their own email representatives and opinions. Proof has enabled us to streamline and improve this process by creating users and groups for the various sub-organizations as needed. It is something that, at this point, we honestly could never imagine not using. It has revolutionized our email program workflow at the proofing stage.
Read Tim Womble's full review
May 15, 2020
Frank Velazquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Litmus mainly to get the rich email analytics tracking and to test that each of our communications looks perfect in every platform. We love the tracking code it has as it is far superior to what we get through Salesforce normally. We send our emails through the Marketing cloud due to better integration with Salesforce but we build them, test them, and track them with Litmus. Also, Litmus' newsletter and resources are of great help to keep our communications updated and up to date with the latest trends.
  • Great tracking and analytics
  • Superior ISP rendering testing
  • Great email builder
  • Better CRM integration with Salesforce
  • Better reminders to make you save your work
I've used other email builders in the past and so far Litmus is superior. The ease of use, the tracking, and render testing for different providers Litmus uses are on another level.
We haven't used this feature much since the email team is small and in close proximity. We will be using these features more as time passes by.
Read Frank Velazquez's full review
May 11, 2020
Jonathan Chandler Heida | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Litmus on a daily basis. Initially we sought their tool out because we needed a way to check how our emails were rendering across various email clients, but it quickly became so much more than that. The tool offers advanced analytics that tell us how long recipients had our email open for, their geolocation at time of open, what type of device they were using and even the version/operating system! The checklist, spam checker, approval tool (currently called Proof) and other features have become staples of our email marketing program and we use Litmus on every. single. email. that we send.
  • They genuinely care. Their account and support team is caring and empathetic, while also letting their personalities shine.
  • They're the absolute leader in the industry. Sure they have the tool you can pay for, but they also have a damn impressive library of help articles, free templates, blog posts and webinars they offer to the entire email community.
  • The conference that they put on is second to none. It is by the people, for the people. They don't have sponsors, so the content from the speakers is truly community sourced and driven.
  • The tool is constantly being updated. New email clients, new versions of email clients (dark mode!), new capabilities, and regular enhancements ensure my team always has the most up to date resources.
  • I don't hear from our Account Exec very much other than when it's time to renew or we ask for some training, but anytime I have questions their support team or CSM's are always ready.
  • Their integration with our ESP (SFMC) is good for rendering tests, but I'd love for the advanced analytics to be available inside the ESP also.
Litmus should be top of mind of every email marketer. Their tool is second to none, and is continually being updated to ensure it's always exceeding our needs. They have all levels of plans (including free!), and separate from their tool, they have tons of blog posts, webinars, articles and community forum posts where email marketers of all levels can find tips and tricks to execute their email campaigns flawlessly.
We already have an internal collaboration tool to track revisions made to our assets that's tied to our project management tool, and we won't be able to incorporate Litmus Proof until we switch project management systems. Proof is so focused on email, that it solves all of our pain points when reviewing, revising and ultimately approving our content. When we switch project management tools, one thing I'll be sure to introduce alongside the new tool is Litmus Proof.
Read Jonathan Chandler Heida's full review
May 06, 2020
dre greppi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our creative team comprises more than half of our organization, and uses Litmus to quality-check and AB test html layouts created in-house for our various client's email marketing campaigns. Using Litmus as a tool in our workflow has given us the ability to address potential rendering issues that could otherwise have derailed, or at the very least held up project timelines, which of course ultimately benefits our clients.
  • Being able to use real-time cross platform renderings of emails in different browsers to address potential issues or optimize our coding is a tremendous benefit.
  • When stumped with a coding issue, the Litmus blog/FAQ usually has the right answer to address our problem and help fix it.
  • The ability to share cross-browser testing results has helped communicate rendering issues to account managers and clients, which in turn lead to faster solutions on both the creative and client side.
  • Oftentimes I'm not able to get a live refresh of rendering while adjusting code within the site/app. It would be nice to have a more optimized real time viewer for minor coding edits, as opposed to making the edits to the code in a separate document, and then re-importing it into the Litmus campaign tester.
As an agency that prides itself on keeping most everything in-house, our use of Litmus is a crucial part of our pipeline whenever we provide html email services to our clients. It's an imperative part of the process, as important as say, spell-checking a copy document before emailing to client. It's a failsafe that helps us maintain quality standards of the work we provide to our clients each and every day.
As stated previously, the ability to share test results and collaboratively review our campaigns across platforms saves a lot of time and helps to define our strategy internally and with the client. Litmus' proof feature is our primary use of the service and acts as a failsafe before we send any email marketing creative for review.
Read dre greppi's full review
May 06, 2020
Adriana Manole | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It's being used across our organization, in my Email Marketing team we use it a lot for analytics and spam testing, but also to build emails.
  • You can check if your email will end up in spam, and most important: what you can update in order to avoid getting there.
  • You can get clear results on your campaigns, on reading time, opens, even location.
  • You can compare your campaigns, and see what went better.
  • I would like to see more filters in the reporting part.
  • I would like to be able to see reports by region.
I love that I downloaded the app and I can use it directly in my email platform! You can run tests directly on your desktop, or run a checklist directly in your email service provider.
Read Adriana Manole's full review
May 06, 2020
Mike Dugo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We're currently using Litmus primarily as a rendering tool to gauge how our HTML-coded emails display across the most popular email clients. The developers use it to QA their work before sending it to QC for a full and thorough review. The developers also use it to build HTML and make quick updates to their code. Post QC, team members who load the HTML into our platform system also use Litmus to confirm that any HTML updates haven't negatively affected rendering.
  • Litmus does a great job evolving--starting as a rendering tool and now offering a full A-to-Z coding process.
  • Litmus stays very in tune with evolving customer needs, by offering additions like accessibility checks.
  • Litmus positions themselves as industry leaders by publishing blogs, offering numerous webinars featuring industry hot topics, and spearheading their Litmus Live sessions, which offer up-to-the-minute tips and topics that are valued by all email marketers.
  • Sometimes, Litmus is delayed in rolling out current device or OS updates.
  • Sometimes, the speed in which previews are generated lags.
Litmus' offerings are very well suited for all email marketers needing to confirm consistent rendering across a multitude of email clients, operating systems, and device combinations. It's very easy and intuitive to use and more recent upgrades have provided increased value to HTML coders.
Read Mike Dugo's full review
May 05, 2020
Andrew Fillmore | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Litmus at Movember for testing and QAing our global email marketing campaigns. We use the Checklist feature specifically to preview how each of our email campaigns will appear across different user devices. This addresses the problem of having to manually test each email on different browsers or devices.
  • Email previews
  • Loading speed
  • Recent redesigns have made Litmus a bit harder to use and a little less user-friendly for users who are only currently utilizing one of the features (i.e. Checklist).
Rating it a 9 because the Checklist functionality is great, but I haven't had the opportunity or need to use many of the other Litmus features just yet for Movember.
Read Andrew Fillmore's full review
September 30, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
My teams are using litmus for HTML email review as part of their duties in the digital marketing organization. We have a third party email service provider that does the design and sending but use Litmus as the "single point of truth" for spam testing, inbox testing, design review (e.g. inbox testing in multiple clients). Moreover we use Litmus as the "final check" in the design portion to make sure that preview text, subject text, and other information will look good for the business. This tool allows us to see what the user sees and not just see what an external comms/marketing department sees.
  • Email inbox testing.
  • Spam testing.
  • Accessibility and preview testing.
  • Account limit previews can be low (number of previews).
  • Missing inbox testing for some European ESPs.
  • Does not integrate with all Marketing ESPs.
Litmus works well for HTML email reviews and should be part of every digital marketer's toolbox. Otherwise, you are flying blind. This can be a place where you design emails (which we do not do here) but mostly the value comes from the robust proofing options. If you are a SMB, then this is less important, but if you are a business that deals with a wide array of email clients - some old, some new, some international - then this is an important tool to use.
We are not currently using these features, we do use the sharing links with our non-marketing staff but the commenting and approval features are not part of workflow - instead we use third party project management software for this. If this could be integrated into project management software then that would helpful.
Read this authenticated review
June 05, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Compassion International uses Litmus for their bulk email testing. We have an email list of over 600,000 constituents and send tens of millions of emails every year. Litmus is utilized by both the marketing department and our digital production department who are responsible for sending bulk email. We have a diverse audience that utilizes the majority of email clients on the market. Litmus provides the most robust testing environment, we're currently testing our emails in over 70 different email clients. We also utilize Litmus' analytics to measure the engagement and to better understand the technical demographics of our audience.
  • Offers email previews in over 90 email clients.
  • Robust coding environment that streamlines email coding.
  • Strong analytics that give us insights on what email clients our audience is using.
  • Built in CSS in-liner.
  • Previews can be slow to load.
  • Could have more integrations.
After using some other email testing services, I've found Litmus to be the most robust tool with the most features. Beyond providing a good product, they provide excellent support, maintain an involved community of email marketing professionals, and provide industry-leading information in their blog and free webinars. Litmus is best suited for organizations needing to efficiently turn custom coded email campaigns or companies that have many different email templates. If your organization is only sending a monthly newsletter and your template is well tested, Litmus may be overkill for your needs.
We currently have a routing process that is outside of Litmus for reviewing and approving our emails. However, I believe we can improve our process by using the tools that are already built into Litmus. We will be testing campaigns of different sizes with Litmus Proof and comparing it to our current in-house routing process. I anticipate Proof will bring further time savings to our organization.
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June 05, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Litmus is used across my department, from production to management. We rely on Litmus to make sure our email templates render correctly across a vast array of inboxes. Litmus Checklist instills in me the confidence that my carefully crafted message will be received as intended. Litmus Proof makes it easier to get stakeholders to collaborate on one document. It streamlines the often painful process of having a project reviewed and approved.
  • Inbox renders are the prime reason I use Litmus, I am confident they represent reality.
  • Litmus helps legitimize the struggles of every email developer.
  • Litmus makes it very easy to share results, whether they are inbox renders or email analytics, with my entire team.
  • I'd like to see more integrations, what I've seen looks great!
  • Proof share links should not expire after 30 days. Some time the approval process takes longer than a month!
  • Some choices in Spam Scores.
Litmus is perfect for helping make rock-solid email templates that can stand the test of time, and the whims of marketers. From conception to approval, it can all be done in Litmus. Litmus is less appropriate for the daily grind of production work. It has been difficult to incorporate into the breakneck speed of a healthy production environment.
We've used Proof to streamline the approval process, by having all stakeholders in a central location with a solid visual representation of an email template is a huge time saver. Having a history of revisions and approvals produces a grand paper trail, for posterity.
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Feature Scorecard Summary

WYSIWYG email editor (11)
Dynamic content (6)
Ability to test dynamic content (46)
Landing pages (3)
A/B testing (4)
Mobile optimization (77)
Email deliverability reporting (75)
List management (2)
Triggered drip sequences (1)
Dashboards (11)
Standard reports (58)
Custom reports (38)
URL Validation (48)
Link Tracking (42)
Spam Testing (54)
Email Previews (65)

What is Litmus?

Litmus Software in Cambridge, MA offers their email marketing solution Litmus, supporting email campaign building and best practice checklists, spam testing and resolution, proofing and feedback sharing, and email analytics. Litmus is designed to automate several processes for marketers to save time and maximize efficiency.

Litmus's key capabilities support campaign development, reviews, pre-send testing, and analytics. It also has tailored solutions for enterprise-size accounts, and is designed to integrate with multiple third-party tools.

Litmus Features

Email & Online Marketing Features

Has featureAbility to test dynamic content
Has featureMobile optimization
Has featureEmail deliverability reporting

Reporting & Analytics Features

Has featureStandard reports
Has featureCustom reports

Pre-Send Testing Features

Has featureURL Validation
Has featureLink Tracking
Has featureSpam Testing
Has featureEmail Previews
Has featureAssign Reviewers
Has featureEmail Version Control
Has featureTask Lists
Has featureReview Status Updates

Litmus Video

Litmus: The World's Best Email Creative Tools

Litmus Technical Details

Operating Systems: Unspecified
Mobile Application:No