Litmus Reviews

30 Ratings
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Score 8.4 out of 100

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Reviews (1-19 of 19)

Camilla Anne Mills | TrustRadius Reviewer
November 06, 2019

Must Needed Software For Email Marketers

Score 10 out of 10
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Litmus is being used by just myself to test emails and email analytics.
  • Email testing.
  • Email analytics.
  • Informative articles.
  • Email rendering sometimes seems incorrect.
  • More analytics.
  • Easier testing.
For any email marketer who does not want to risk sending without testing.
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Anonymous | TrustRadius Reviewer
January 21, 2020

Litmus is GREAT!

Score 9 out of 10
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Currently, Litmus is being used to render testing email code across multiple email clients and devices. We sometimes use the tracking code feature to track certain elements of our email sends.
  • Email Render Testing
  • Sharing Render Test Results
  • Make Render Tests Interactive Instead of a Screenshot
  • Make GIFs Viewable in the Tests
Whenever we send an email, Litmus allows us to make sure we look perfect in any inbox. If our emails hit the inbox and look terrible, it makes the company look awful, and we could lose potential clients. Litmus makes sure we look professional and put together with no rendering mistakes.
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Anonymous | TrustRadius Reviewer
January 14, 2020

Litmus is a must have for email marketing

Score 10 out of 10
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We use Litmus to build and test all of our emails that are being sent out via Marketo. Marketo wasn't user-friendly and made building emails a chore if you wanted to customize anything related to the CSS and HTML. Litmus makes building emails very easy, and they have the best method to test how the emails will look across multiple email clients. This is vital in email marketing, as every ESPS treats email a little differently.
  • Litmus has a very intuitive interface for building and saving email templates.
  • Litmus does an excellent job of displaying what your emails will look like across email platforms.
  • I wish they had a drag and drop builder.
  • Sometimes the code can be a little buggy.
Litmus is vital when comparing emails across different ESPS. If you don't use a service like Litmus, your emails will not look correctly. Litmus is also a great place to house all of your email template designs. I wouldn't use Litmus if you're already using a drag and drop builder within your marketing platform.
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Anonymous | TrustRadius Reviewer
February 11, 2020

Unfavorable Contractual Terms

Score 1 out of 10
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Our marketing team has been using Litmus to verify email designs. We use this for our campaign emails, as well as transactional messages.
  • Good UX.
  • Accurate results.
  • Overpriced compared to competitors.
  • "Gotcha" contractual terms.
If you are a small or medium business, beware of their terms. If your usage exceeds the plan limits, without warning they will convert your contract to the next service level. In some cases, that means a 10x increase in cost and a change from monthly to an annual commitment.
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Yosa Addiss | TrustRadius Reviewer
May 17, 2019

Litmus adds value to both BTB and BTC campaigns for our company

Score 10 out of 10
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Our team uses Litmus both for BtB promotions for our company and also for our clients. We utilize all of the Litmus features, for a variety of uses. Our Marketing team uses the Litmus integration with Act-On to get device previews for every email marketing message. These device previews have identified some important image sizing issues when there are updates to Act-On's image rendering. Using device previews give us the confidence to use their WYSIWYG editor with confidence, saving hours of coding each week. Our email services department uses the checklist and spam check features for advising our clients on how to best design emails to their audience.
  • Device previews of email marketing messages cut down on our email testing time and help our team be more efficient.
  • Analytics: the analytics such as devices used to open an email, and especially the amount of time individuals spend reading an email are very helpful.
  • Spam test: having a 3rd party report that shows spammy content both to our internal marketing and reviews for clients helps add weight to our team's opinions.
  • A drag and drop editor for creating emails would be a total game changer for Litmus.
  • I would love to see click activity on emails.
  • Integration with ESPs to append Litmus stats to regular email reporting.
Litmus is very well suited to teams who are trying to do multiple device tests and up their email quality. Litmus points out in a very clear way the issues with the text of an email. This is incredibly useful when trying to modernize marketing programs. The ROI on email averages 39%. When teams use Litmus reporting to improve that ROI on email grows to 45%.
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Marina Aleixo | TrustRadius Reviewer
June 29, 2019

Litmus for multi-language reviews

Score 9 out of 10
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Litmus is used for approval of email language and translations. It is used by the localization team across the globe to gather feedback from native speakers before a mass send to the recipients. It is also used by the email team along with Eloqua, so they build a layout once instead of many times for each language.
  • Interface is easy to use, especially when the email owner does not speak the language of the email approver. Highlighting different sentences for language tweaking makes the changes more specific and less confusing to EN-only speakers who wouldn't be able to tell what is different so easily.
  • Eloqua-Litmus integration makes it easy to build a single email that can be applied to many different languages and footers. This means our team doesn't have to build the same email many times in different languages, since Litmus correctly applies different pieces of content to the same email template.
  • Pre-header text: This doesn't work well all the time, many times we have trouble adding localized pre-header text to emails, and we have to add those as comments instead for language approval.
  • Notifications: We get those via email for every single new comment or implementation, and they stack up on Gmail, which isn't an easy read. Push notifications per project would be more reasonable in my opinion.
  • Dynamic fields: They don't work too well when localization kicks in. For instance, in English, "Hi there" is often handed to native speakers as "Olá there" or "Hola there," which is not ideal and has to be fixed in post before email launch.
It's very well suited for team collaboration on a single email, as well as international language approvals.
It's not too well suited if you want to approve a large cadence of emails all at once, which used to be the case for me since Litmus carries different URLs for every single email, and you have to send those separate links in order for the approver to have a sense of sequence and continuity.
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Anonymous | TrustRadius Reviewer
July 05, 2019

Litmus: a solid QA tool for our digital marketing assets

Score 6 out of 10
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We are using Litmus to QA our emails in Eloqua within the marketing operations team. Litmus helps us catch any rendering errors across all platforms and devices, and is a spam checker for our emails.
  • Renders emails across every major platform.
  • Spam tester can pinpoint which email clients your emails are not getting through to
  • Provides good analysis and feedback of our subject lines and preview text.
  • Doesn't pinpoint a reason why you're email may not be rendering properly on a specific platform or device.
  • In the spam test, it also does not provide analysis or reason why your emails are not getting through.
Litmus works great for QA emails and helps in identifying the problem. My main gripe with Litmus is that it will identify the problem, but it does not always suggest a solution on how to solve the issue.
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Anonymous | TrustRadius Reviewer
September 26, 2019

Good place to test out emails

Score 8 out of 10
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We use Litmus across the organization to test outbound email sends. Litmus shows us a preview of how our email might look on various providers and platforms, as well as providing us a score and feedback on possible Spam flags. It's very useful for making sure our emails don't end up in the spam bucket, or worse yet, causing us to be blacklisted.
  • Email preview rendering across platforms and providers
  • Spam testing
  • Can be a tad pricey.
  • Setup isn't always the easiest.
Very useful if you send a lot of bulk emails out. Not so useful for a small shop, or if you are just sending business emails. Really made for the consumer email send.
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Sherice Dominguez | TrustRadius Reviewer
December 17, 2018

Litmus is the tool for all your email experience and deliverability needs

Score 10 out of 10
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We use Litmus to test email templates in different mail clients and browsers with the Litmus editor and also sending directly out of Pardot. This ensures that the email looks great in all of the different clients/browsers and the experience is the best. We also use the spam checker to verify content and deliverability of our emails.
  • Client and browser testing
  • Email editor with live browser testing
  • Spam tests and deliverability tests in different clients and browsers
  • Community and posts by email experts
  • More ESP integrations
  • Additional share options
  • Additional user customizations
Litmus is a great tool for the entire email marketing process from code, testing, deliverability and analytics. You see how the customer is also interacting with your email through a snippet of code placed in the email. You can see how long they've read your email, the clients they've read them in and overall interaction.
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Berlynn Pierce | TrustRadius Reviewer
March 14, 2019

Litmus - great for previews, but prepare yourself to figure it out on your own

Score 7 out of 10
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Litmus is used by CRM and email marketing associates to review new email campaigns and automations.
  • A simple tool to navigate to the QA Checklist.
  • Multiple preview options that can be adjusted to your business by device and client.
  • The tool can be as simple or complex as needed -- from image review to links, image paths, loading speed, etc.
  • Lack of customer support.
  • Lack of transparency in fees -- I didn't realize we were not charged per email that we reviewed but per preview within each email.
  • Lack of training on the richness of the tool and its functionality.
Litmus is a very simple tool that can be utilized to preview how your email will be viewed in different clients and with different devices. There are multiple options to ensure the accuracy of your email in regards to opens, images, and link verification. There is a lot of manual exploring that will need to take place, as we were never trained on all the uses of the tool, which seem to be broad. We are most likely under-utilizing the tool and paying for more than what we use it for. The only time we ever heard from customer support ended up being a sales call. However, the tool itself is reliable and simple.
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Derrick Phipps | TrustRadius Reviewer
December 19, 2018

Litmus and I

Score 8 out of 10
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We use Litmus in the marketing department. As an Art Director, I need to preview how my emails will look across various email clients. Of course there are slight display variances between email clients, but mainly we're looking for catastrophic breakdowns in the email. Often times it finds a critical issue in Outlook... Outlook is kind of the buzz kill in email design.
  • Litmus gives an accurate preview of how emails appear across various email clients
  • Litmus helps detect coding issues
  • Litmus allows users on my team to share email previews and determine whether we need to make adjustments
  • If I recall correctly, there used to be a browser preview functionality that is no longer available. I miss that.
  • I wish Litmus was able to detect why we're experiencing certain issues between email clients. It's probably wishful thinking at this point given all of the variables Litmus would need to consider in order to make a sound suggestion.
Litmus is great if you need to create a simple email that works well across a number of email clients. Litmus has a number of templates that can help you put together a polished email very quickly. Litmus could use a bit of help in organizing projects in folders. At the moment the way you search for a particular project is via keyword or looking them up based upon when they were created.
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Ziyu Wang | TrustRadius Reviewer
December 02, 2018

Litmus makes coding, and previewing emails super easy

Score 10 out of 10
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We use Litmus in the marketing department to code and preview emails. We also have Salesforce, so the Litmus <> Salesforce integration has been super helpful in previewing emails with different clients right as we send. It helps us develop, build, preview, and send emails. It particularly helps us make sure that all of our emails will render correctly with different clients (Gmail, Outlook, Yahoo, etc...).
  • Preview emails across different clients. Also makes it super easy to troubleshoot what the issues are and what in the code is causing the issue.
  • Makes coding for both desktop and mobile very easy.
  • Integration with Salesforce is clutch. It allows us to create, build and send emails with just 2 vendors, rather than multiple more.
  • Subject line, spam check, and preheader is sometimes hard to find, would be good to make it more prominent.
  • Not sure how to use the analytics - would be good to have better overview of the additional features.
  • I can't diagnose what's wrong with an email code until after I preview all the clients. It would be nice to be able to see the issues as i'm coding the emails.
Litmus is great for coding and previewing emails. I have not used its project working features or any of the other features.
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Andrew Sielen | TrustRadius Reviewer
December 02, 2018

A great tool that makes email marketing less nerve racking. Trust that what you see is what your prospects see.

Score 10 out of 10
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We use Litmus to ensure our emails look perfect every time. It doesn't have the widest user base, only 3 of us use it, but it is essential to our email marketing. We have a very strong brand and a lot of customer and prospects that use older technology which means we need to be careful about the emails we send out.
  • Multi-client email rendering
  • Easy email testing, just send the email to Litmus and they will test it and give you the results
  • Good source of information for email client differences
  • Better integration with marketing automation platforms
  • More insight and recommendations based on how emails render
  • Intelligent issue recognitions with fix recommendations.
It is a great tool for teams that do any amount of email marketing. Email HTML is a terrible beast to work with and I would not dare to do it without a tool like this. Not needed if you do not do mass email marketing or if you have total control over who receives your email and what clients they use.
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Tim Berman | TrustRadius Reviewer
December 07, 2018

A must for any marketing agency

Score 7 out of 10
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The marketing team uses this to build email campaigns and templates. It helps take the guesswork out of writing emails that work.
  • Spam testing.
  • Email template building.
  • Email copy management.
  • Lack of integrations.
  • Priced for agencies, not for small businesses.
  • Lack of on-boarding support.
If you are a marketing consultant or agency, this is right up your alley. If you're an independent business or marketer, you might check out GlockApps as a more affordable option.
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Melissa Davies | TrustRadius Reviewer
December 06, 2018

Litmus - shines a light on deliverablity

Score 9 out of 10
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We use Litmus to check the sendablity of our emails. From if they are going to make it into the inbox or the junk folder or just disappear by the client (deliverability): we review how emails look in different clients and evaluate the "spammingness" of emails.
  • Look of emails in different clients on different devices
  • Spamminess
  • Deliverablity
  • Understanding how the clients are flagging as spam or junk.
If you send emails in via a marketing automation tool (Marketo, Eloqua, Pardot) you should be testing every email send with Litmus.
Read Melissa Davies's full review
Anonymous | TrustRadius Reviewer
March 29, 2019

My Latest Litmus Review

Score 10 out of 10
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Litmus is currently being used at our organization by the Marketing department. More specifically, the tool is used by our Email Marketing team. 2-3 Email Marketing Managers use the product to monitor Email HTML templates across multiple browsers (Firefox, Chrome, etc.) and mailbox providers (Gmail, Yahoo, Outlook, etc.) before deploying. We simply use the Email Previews option. Currently, we do not utilize their Email Analytics, Spam Testing or Builder features.
  • Litmus helps expedite the production process in our email by streamlining the review process within one page/dashboard.
  • Litmus allows us to get more done quickly, reducing hours of potential QA work with their preview tool.
  • The product offers a quick check to identify likely delivery issues within our template code.
  • There are a number of coding updates that happen, often over the course of a week, within different email clients. It would be useful for Litmus to highlight the updates as "NEW." Often we are reusing the same template. This would be helpful to ensure we are making the correct adjustments where necessary.
  • It would be beneficial for Litmus to highlight different product features within the preview dashboard, without having to toggle to different sections.
  • If we could receive a notification, in an email, for a preview/review that has happened in the past, that would be useful. For example: If we preview a template for an automated campaign, we would proof it once before automating within our ESP. If there is a change in how Gmail processes this template four weeks from today, it would be great to receive an email notification reminding our team to re-review. Of course, this would go beyond the current offering.
Litmus has a number of features; however, their preview/proofing feature is the most useful. The tool is extremely inexpensive and serves a great purpose for our email marketing team. The Builder tool and Checklist feature allow one individual on our team to quickly review what would otherwise take hours and leave room for error.
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Anonymous | TrustRadius Reviewer
December 15, 2018

Litmus, handy for template review

Score 7 out of 10
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I am currently using Litmus in my current role of building and testing the email templates that we use for all our templated emails. It allows us to make sure that all of our templated emails will pull in properly to all of the different email platforms from Outlook 13-16, to Gmail for example, and all the different screen sizes. This allows us to determine if the emails are responding as we'd like and that all the images are pulling in properly.
  • Editing code.
  • Figuring out where the mistakes are in the code, but it is difficult in programs such as Marketo.
  • Showing how the email will be rendered across all the different email platforms.
  • Calling out the errors in code in a more explicit manner
  • Explaining what the problems are within the templates
  • Pulling in tokens to check the functionality of them to ensure they pull with the correct sizes and will fit properly within the different screen sizes and email platforms
Litmus is great for checking how well email templates work and will interact with different email platforms and screen sizes. It is useful for editing codes and finding errors and it color codes certain parts of code in similar colors so that you are able to more easily read the code and find the places where the errors are occurring. Whereas when trying to do this in Marketo it is more difficult.
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Anonymous | TrustRadius Reviewer
November 28, 2018

Useful but slow!

Score 8 out of 10
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We use Litmus on the Marketing Automation team to build and test emails before sending them in Marketo. Litmus allows us to see how emails will render across clients, ensure that the links function, ensure images are working, and make sure that our emails are not ending up in the spam folder. This tool is primarily used on our team, however, I believe that a few other teams have a license to create emails that they will send out.
  • Build emails that will render correctly in multiple clients.
  • Add tracking that lets you see on what device emails are read and for how long.
  • Send test emails that will tell you if your subject line, preview text, or content will trigger spam flags.
  • Speed. If we are using it properly with snippets and partials, it becomes intolerably slow
  • Search function. Keyword searches for projects frequently will not turn up what you are looking for
  • Auto save. If you leave your work for too long or someone else jumps into the code, your work is always lost
It is good for custom emails that are heavily designed where the look of it really matters. It is not good for standard text emails or ones in which you utilize a template.
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Steffany Winkelmann | TrustRadius Reviewer
August 16, 2018

Litmus is the Holy Grail of Email Testing

Score 10 out of 10
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I am the sole user of Litmus (and our sole Email Marketer) and we use it to test how emails will render across all devices. I am primarily responsible for creating, testing, sending, and reporting on our emails, and know from personal experience that an email that looks or behaves poorly leads to an unsubscribe or ultimately a spam complaint. Litmus helps me ensure that no little mistake goes unnoticed. Code is very sensitive and the slightest mistake can cause all sorts of rendering problems, even if it looks perfect in Apple Mail. Outlook is notorious for emails acting wonky, and with Litmus, we are able to ensure that all our recipients get the same email experience regardless of what device they are using to view our emails.
  • Email rendering, of course! That is definitely their number one asset, and the thing they do best. While I have only the spam testing feature, the device rendering tool is incredibly invaluable. Imagine having to send an email to yourself (or a list of all your hundreds of email addresses and setting them up....) and checking it not on just your Mac and iPhone, but on your PC, your Android, your iPad, your Android tablet, your older PC with Outlook 2007, checking Samsung Mail on your Android, Google Inbox on your phone, Office 365,, Hotmail on your various devices.... my head is spinning! Litmus takes away every bit of that annoyance and lets you view the rendering in one simple location.
  • Litmus also offers great webinars to help email marketers with strategy (seriously, stop spamming people - it does more harm than you can see at face value), with email development (they won't teach you how to code but will teach you how to use the tools to their full potential), and with content that provides a holistic view of email marketing as a whole. These reports offer up real, hard data and include general trends that help email marketers understand what works, what doesn't, and where they need to go with it.
  • The whole email testing experience with Litmus is a breeze. It's so easy to get started and understand, it almost feels like you're doing something wrong. I love having the history of past tests too, in case I want to compare various results.
  • This is more of a selfish nice-to-have, as I find no real, major issues with Litmus. But I'd like to see some sort of highlights within test results where code may have an issue. I use Sublime Text to make sure I'm coding properly, but it doesn't catch the tiny mistakes that aren't apparent in, for example, Apple Mail. I may see a perfect-looking email in Apple Mail but my colleague sees a strange mash-up of content blocks in Outlook on their PC. Being able to find the issue quickly within Litmus would be super cool, and I'd totally pay for that feature. Otherwise, I truly have no major issues and see no areas of major improvement other than cool new tools.
If you send bulk emails, you need Litmus. If you send small batches from like Gmail or send only plain-text emails, you don't need Litmus. It's pretty basic, and pretty simple. Litmus is a very powerful tool that has a wide reach; B2C users get the same experience as a B2B user. Plain text emails require testing with Litmus as there is no HTML/CSS to be concerned with.
Read Steffany Winkelmann's full review

Feature Scorecard Summary

WYSIWYG email editor (11)
Dynamic content (6)
Ability to test dynamic content (6)
Landing pages (3)
A/B testing (4)
Mobile optimization (16)
Email deliverability (16)
List management (2)
Triggered drip sequences (1)
Dashboards (11)
Standard reports (15)
Custom reports (5)

About Litmus

Litmus Software in Cambridge, MA offers their email marketing solution Litmus, supporting email campaign building and best practice checklists, spam testing and resolution, proofing and feedback sharing, and email analytics. Litmus is designed to automate several processes for marketers to save time and maximize efficiency.

Litmus's key capabilities support campaign development, reviews, pre-send testing, and analytics. It also has tailored solutions for enterprise-size accounts, and is designed to integrate with multiple third-party tools.
Categories:  Email Marketing

Litmus Technical Details

Operating Systems: Unspecified
Mobile Application:No