Splunk IT Service Intelligence (ITSI) vs. Veeam ONE

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Splunk IT Service Intelligence (ITSI)
Score 8.3 out of 10
N/A
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A
Veeam ONE
Score 8.5 out of 10
N/A
Veeam ONE is virtualization management technology from Ohio based VMware partner Veeam Software.N/A
Pricing
Splunk IT Service Intelligence (ITSI)Veeam ONE
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Splunk IT Service Intelligence (ITSI)Veeam ONE
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Splunk IT Service Intelligence (ITSI)Veeam ONE
Top Pros
Top Cons
Best Alternatives
Splunk IT Service Intelligence (ITSI)Veeam ONE
Small Businesses
Sentry
Sentry
Score 8.9 out of 10
Pulseway
Pulseway
Score 8.9 out of 10
Medium-sized Companies
Sentry
Sentry
Score 8.9 out of 10
IBM Instana
IBM Instana
Score 8.9 out of 10
Enterprises
ignio AIOps
ignio AIOps
Score 8.1 out of 10
IBM Instana
IBM Instana
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Splunk IT Service Intelligence (ITSI)Veeam ONE
Likelihood to Recommend
8.9
(26 ratings)
8.5
(16 ratings)
Likelihood to Renew
8.2
(2 ratings)
-
(0 ratings)
Support Rating
8.9
(2 ratings)
9.2
(4 ratings)
User Testimonials
Splunk IT Service Intelligence (ITSI)Veeam ONE
Likelihood to Recommend
Splunk
Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
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Veeam Software
Veeam One works great for monitoring virtual infrastructure. However, other dedicated server monitoring apps do better with monitoring the individual VMs. Where it stands out is its reporting functionality, which allows you to forecast growth and keep track of how you are using your resources. It is also great for companies without a big monitoring budget, as there is a pretty functional free version.
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Pros
Splunk
  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
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Veeam Software
  • Proactive Alerting - the product can provide email alerts to notify one of any issues in the environment.
  • Capacity Planning and Forecasting - it has the ability to provide an analysis of the current environment as well as provide a report to forecast future capacity requirements.
  • Monitoring and Reporting - the software can monitor you environment 24x7 with the ability to provide comprehensive reporting.
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Cons
Splunk
  • ITSI really needs a robust splunk log ingestion infrastructure at its core
  • ITSI requires a great engineering team to build out the automated discovery and topology
  • Unless you use an API to build the topology, the view can quickly become static
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Veeam Software
  • The licensing is tricky to understand. You can have an enterprise BR license or a Veeam ONE license, and the split modules read from only one module where the license is actually loaded into it.
  • Documentation could be a little better.
  • It's not exactly pretty to look at. Themes and tweaks are pretty limited.
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Likelihood to Renew
Splunk
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
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Veeam Software
No answers on this topic
Support Rating
Splunk
During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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Veeam Software
We rarely if ever call support, but overall Veeam is very responsive, quick to get a hold of, and knowledgeable in there help. Some companies get big like Veeam and their support drops off, but we haven't seen that with Veeam (but again, their products seem really solid and trouble free so we rarely need help).
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Alternatives Considered
Splunk
Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
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Veeam Software
Veeam One is very easy to use, easy to configure and get what you want. The integration for Veeam Backup is perfect, for today i think Veeam need to make Veeam One monitor Microsoft 365 envirioment, this will give great imput and integrated with Veeam Backup for 365 will be amezing.
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Return on Investment
Splunk
  • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
  • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
  • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
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Veeam Software
  • The most positive impact has been a centralized platform to manage all our vCenter Tags, which orchestrate all our BCDR solutions with Veeam.
  • Response time for analyzing system performance when there are issues has greatly increased due to the simplicity of the software, plus we have been able to allow access to application developers and managers to view and asses their servers when they feel there are issues, without the need to contact the infrastructure team members.
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ScreenShots