Sprinklr Service vs. Workday Prism Analytics

Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.

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In my organization, we mainly use Workday Prism Analytics in HR and Finance departments. It not only enables us to make data-centric decisions but also helps reduce the need for data experts since we are able to visualize data on our own through self-service analytics.

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• Automated routing to appropriate teams
• Automated notifications for certain types of content or posts from certain users
• The reporting options are fantastic.
• We've integrated a chatbot seamlessly with Sprinklr modern care so our team members can pick up a conversation if our bot isn't able to provide an answer.

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• It's web based. No need to install any desktop clients on your machine to use platfora.
• It's best suited for a big data Hadoop environment. I can rate it as the #1 BI tool for a big data hadoop environment.
• Platfora follows kind of the same architecture as Hadoop architecture like Master and Slave architecture. It scales with the data volumes.
• Querying data is very good and very fast. (Platfora Lens)
• Client presentation wise it's good. You can get different kinds of graphs.
• Platfora almost supports everything on Big Data technologies including file formats, compression etc.
• Security is not compromised and it can deal in parallel with any Hadoop distributor security implementations. Just take an example of Knox on Hortonworks, so it will deal with that and cloudera , MapR
• Its very easily understandable and for the new people who wants to try platfora, learning curve is low
• You can create your own datasets in platfora. You can store your results as a dataset in platfora and can share across

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• I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
• You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
• I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.

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• Data Movement - Data needs to be moved from Hadoop to Platfora to create Platfora Lens and to do analytics.
• To support Data movement, infrastructure cost is high.
• To support data movement, network bandwidth consumption is high.
• No trial versions for companies to evaluate.

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The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.

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I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.

No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.

Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.

I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.

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Our customer support team went through in-person training. I am not unable to rate.

Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.

First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr

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Both are great products. The advantage of SAP Workforce Analytics is that it's widely interoperable between different APIs and databases. Having said that, Workday Prism Analytics scores much better in user-friendliness and the learning curve for the teams to start using it is very low. If Workday enhances its APIs functionality, it can compete easily with SAP Workforce Analytics.

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• Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
• Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.

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• Improved ROI by decreasing the necessary time investment that managers must make to upkeep employee data sectors.
• Improved ease of access for employees, reducing unnecessary communication between employees and management.
• Has led to fewer accounting errors overall.

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