TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Squarespace

    Score8.4 out of 10
    N/ASquarespace is a CMS platform that allows users to create a DIY blog, eCommerce store, and/or portfolio (visual art or music). Some Squarespace website and shop templates are industry or use case-specific, such as menu builders for restaurant sites.

    $25

    per month

    Stripe Payments

    Score9 out of 10
    N/AStripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an Internet business which accepts payements via Stripe Atlas, fraud prevention via Stripe Radar, and payment analytics via Stripe Sigma. Additional features and modules include Stripe Issuing, which allows users to create,…

    $0.02

    per charge

    Pricing
    SquarespaceStripe Payments
    Editions & Modules
    Basic
    $25
    per month
    Core
    $36
    per month
    Plus
    $56
    per month
    Advanced
    $139
    per month
    Sigma
    $0.02
    per charge
    Radar
    $0.05
    per screened transaction
    Issuing
    $0.10
    per virtual card
    Terminal
    2.7% + 0.05
    per successful charge
    Integrated
    2.9% + 0.30
    per successful charge
    Atlass
    $500
    one-time fee
    Premium Support
    1,800
    per month
    Customized
    Contact sales team
    Offerings
    Pricing Offerings
    SquarespaceStripe Payments
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details28% to 36% discount available for annual pricing.—
    More Pricing Information
    Community Pulse
    SquarespaceStripe Payments
    Considered Both Products
    Squarespace
    No answer on this topic
    Stripe
    Chose Stripe Payments
    Paypal is much better due mainly to the server hardly ever having outages, just as easy if not easier to install and customers are used to the brand and trust it more than others. Square is very similar to Stripe but obviously integrates with its own system so has very few …
    Incentivized
    Chose Stripe Payments
    Stripe is much easier to set up and use, has a simpler UI, and lower transaction fees. A no-brainer when it comes to taking credit card payments online.
    Incentivized
    Chose Stripe Payments
    Stripe and Paypal are both excellent options for accepting payments. Paypal is a little more widely accepted for international payments, but domestically within the US we see that most of our customers use the Stripe module for payment processing over Paypal. Both are equally …
    Incentivized
    Chose Stripe Payments
    They are very similar. PayPal charges you monthly to have the ability to set up monthly payments. I had a problem with PayPal earlier this year where it would let me set up a recurring payment but then would not let me charge my customer the following month. It's actually a …
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    35 Answers
    88%
    Would buy again
    50 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    35 Answers
    91%
    Delivers good value for the price
    50 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    34 Answers
    93%
    Happy with the feature set
    53 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    31 Answers
    86%
    Lived up to sales and marketing promises
    44 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    33 Answers
    92%
    Implementation went as expected
    48 Answers
    Features
    SquarespaceStripe Payments
    Security
    Comparison of Security features of Squarespace and Stripe Payments
    Feature
    Squarespace
    8.4
    67 Ratings
    2% above category average
    Stripe Payments
    -
    Ratings
    Role-based user permissions8.467 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Squarespace and Stripe Payments
    Feature
    Squarespace
    6.6
    58 Ratings
    17% below category average
    Stripe Payments
    -
    Ratings
    API7.051 Ratings00 Ratings
    Internationalization / multi-language6.237 Ratings00 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Squarespace and Stripe Payments
    Feature
    Squarespace
    7.5
    99 Ratings
    4% below category average
    Stripe Payments
    -
    Ratings
    WYSIWYG editor9.284 Ratings00 Ratings
    Code quality / cleanliness6.778 Ratings00 Ratings
    Admin section7.398 Ratings00 Ratings
    Page templates7.099 Ratings00 Ratings
    Library of website themes7.296 Ratings00 Ratings
    Mobile optimization / responsive design8.195 Ratings00 Ratings
    Publishing workflow8.386 Ratings00 Ratings
    Form generator6.580 Ratings00 Ratings
    Web Content Management
    Comparison of Web Content Management features of Squarespace and Stripe Payments
    Feature
    Squarespace
    6.1
    89 Ratings
    21% below category average
    Stripe Payments
    -
    Ratings
    Content taxonomy7.376 Ratings00 Ratings
    SEO support6.380 Ratings00 Ratings
    Bulk management5.851 Ratings00 Ratings
    Availability / breadth of extensions5.565 Ratings00 Ratings
    Community / comment management5.567 Ratings00 Ratings
    Payment Gateways
    Comparison of Payment Gateways features of Squarespace and Stripe Payments
    Feature
    Squarespace
    -
    Ratings
    Stripe Payments
    7.6
    8 Ratings
    3% above category average
    Fraud Detection00 Ratings7.28 Ratings
    API or SDK00 Ratings8.68 Ratings
    Recurring Payment Support00 Ratings6.68 Ratings
    Billing and Invoicing Support00 Ratings8.68 Ratings
    Global Support00 Ratings8.07 Ratings
    Payment Form Acceptance00 Ratings6.67 Ratings
    Best Alternatives
    SquarespaceStripe Payments
    Small Businesses
    Umbraco CMS
    Score7 out of 10
    Apple Pay
    Score9.1 out of 10
    Medium-sized Companies
    Square Online
    Score7.7 out of 10
    Payoneer
    Score8 out of 10
    Enterprises
    RWS Tridion Sites
    Score9 out of 10
    Checkout.com
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SquarespaceStripe Payments
    Likelihood to Recommend
    8.6
    (100 ratings)
    8.9
    (85 ratings)
    Likelihood to Renew
    10.0
    (4 ratings)
    10.0
    (3 ratings)
    Usability
    8.5
    (14 ratings)
    7.5
    (7 ratings)
    Support Rating
    10.0
    (2 ratings)
    10.0
    (16 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    SquarespaceStripe Payments
    Likelihood to Recommend
    Squarespace
    Squarespace is one of the best solutions out there for building a website or web experience that looks good, has great functionality and is cost-effective, even for smaller businesses. Although most people in marketing will find most of the elements intuitive, if the creator is struggling with any of the functionality, there are many, many support options and other users who can offer assistance.
    Incentivized
    Read full review
    Stripe
    We had a client who wanted a QR to use in their marketing, which enabled their clients to donate to us. It was so useful to be able to set it up, and we can track the views and donations received using this code. Another client with issues with our website wanted to set up a monthly subscription, so I sent her a payment link, which worked brilliantly. For clients that want to make one-time donations, it also lets the client choose the amount. The only scenario where we haven't been able to help is when clients want to change the card associated with the payment - whilst we understand it is for security/gdpr, it means they have to cancel and set up something new, which poses the danger that we may lose them as a customer.
    Incentivized
    Read full review
    Pros
    Squarespace
    • Stupid simple to use. I know very creative people who cannot code and this is probably the easiest ever platform for them!
    • Pretty website templates and great functionality with showing off portfolios.
    • They've already figured out what are the problems that non-coding people have when creating websites and they've figured out a simple solution for all of it.
    Incentivized
    Read full review
    Stripe
    • They are reliable. I can count on everything going smoothly with transactions.
    • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
    • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
    Incentivized
    Read full review
    Cons
    Squarespace
    • Customizing the sites can be highly UN intuitive
    • Navigation for editing the sites can be difficult and frustrating
    • Squarespace has different versions and it's hard to know which version you're on. You can't switch after you start making a site with one version.
    Incentivized
    Read full review
    Stripe
    • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
    • The ability to be able to offer discounted rates at a smaller threshold would be nice.
    Incentivized
    Read full review
    Likelihood to Renew
    Squarespace
    Unless our website requires significantly more functionality in the future, I can't see us terminating our contract
    Incentivized
    Read full review
    Stripe
    Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
    Incentivized
    Read full review
    Usability
    Squarespace
    It's simple to use for someone who is really good with computers as well as those who are not. I've been using my personal squarespace for years and have also helped clients build a starting page which they are later able to manage theirselves.
    Incentivized
    Read full review
    Stripe
    Stripe offers a very easy-to-navigate platform with many different functions. From linking it to our website and accounting platform to tracking our payments, being able to issue a refund quickly if required, and setting up QR codes and payment links for subscriptions or one-time donations, it really covers so many aspects that we need and use on a weekly and monthly basis.
    Incentivized
    Read full review
    Support Rating
    Squarespace
    Help is available directly from the back end and uses full sentence searching to find answers to questions others may have asked before. With a ton of articles and support questions documents, it is very likely that your question has been answered. If not each page has the ability to open a direct email to support. Each case has a number and can be followed. Responses are often quick and have links and directions clearly stated
    Incentivized
    Read full review
    Stripe
    Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
    Incentivized
    Read full review
    Implementation Rating
    Squarespace
    No answers on this topic
    Stripe
    It took less than an hour to have everything setup and running
    Incentivized
    Read full review
    Alternatives Considered
    Squarespace
    Squarespace was quicker to set up and more accessible to manipulate the theme, pictures, and content. The page layouts are more versatile and fluid. With WordPress, more time-consuming efforts go into making a template work the way you want it to (because of the lack of the drag-and-drop grids that Squarespace has).
    Incentivized
    Read full review
    Stripe
    Stripe is easier to use and offers better support and rates. My favorite part with Stripe is probably their ready-to-use plug-in that's offered for me. We have multiple eCommerce stores and we rely on our payment process going smoothly. The plug-in from Stripe is free, constantly updated, secure, and very easy to implement.
    Incentivized
    Read full review
    Return on Investment
    Squarespace
    • The cost is reasonably decent. My client says they spent about $20 a month or $240 a year. I asked her if she could add Google AdSense to her blog one day, and they believe they can. They said a custom site would cost them $3000-10,000 depending on who does it. And I agreed, but I found the website they created was on the lower end of that range.
    Incentivized
    Read full review
    Stripe
    • It makes getting money from your clients really easy
    • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
    • It is very easy to integrate with online assets of the company
    • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
    • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
    Incentivized
    Read full review
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