Retrace vs. ThousandEyes

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Retrace
Score 8.0 out of 10
N/A
Retrace (formerly APM+) is a lightweight Application Performance Management solution. Retrace gives developers continuous, real-time analysis through a combination of code-level visibility with in-line log and error data. Retrace helps identify top performance offenders by analyzing top page requests, top SQL queries, and top external web services.
$99
up to 3 servers, 500,000 traces, and 1,000,000 logs
ThousandEyes
Score 8.9 out of 10
N/A
ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.N/A
Pricing
RetraceThousandEyes
Editions & Modules
Essentials
$99
up to 3 servers, 500,000 traces, and 1,000,000 logs
Standard
249+
2,000,000+ traces and 5,000,000+ logs
Enterprise
Custom
Customer number of traces and logs
No answers on this topic
Offerings
Pricing Offerings
RetraceThousandEyes
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing is based on trace and log usage.
More Pricing Information
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User Ratings
RetraceThousandEyes
Likelihood to Recommend
8.0
(2 ratings)
9.0
(63 ratings)
Likelihood to Renew
-
(0 ratings)
7.6
(3 ratings)
Usability
-
(0 ratings)
7.3
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(2 ratings)
User Testimonials
RetraceThousandEyes
Likelihood to Recommend
Stackify
If I need to change a logo design on the invoice, the new logo is slightly larger or smaller so the type below the logo is in a different area than before. In this case, you would need to load the new version of the document into APM Plus and redo the mapping of the field areas to properly grab the information needed to process the document. Without doing this, the document could fail or go to the wrong archive based on the fields.
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Cisco
At least for me, it is a very important tool to diagnose bandwidth / Routing issues. Any global company should have ThousandEyes, it will avoid you many headaches. You'll need to invest in servers (on-prem and remote) in all locations in which you need, you can take advantage of all the monitoring tools.
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Pros
Stackify
  • Integration of performance management with log management so you get the parameters sent
  • In-line log and error data in trace
  • Integration of error and log data, so in one click you can see all the logs recorded when an error was thrown
  • Very reasonably priced
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Cisco
  • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
  • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
  • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
  • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
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Cons
Stackify
  • To set up the fields that APM Plus monitors, you need to map each field area on each document.
  • APM Plus could use a way to link the documents back into the finance or business software so you can find the document under the PO, Sales Order, Invoice, etc.
  • APM Plus setup is only for the professionals. There are many areas that need tweaking on setup, having a better default setup would lessen the learning curve to set it up for use.
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Cisco
  • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
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Likelihood to Renew
Stackify
No answers on this topic
Cisco
We will definitely renew and maybe even extend our usage of ThousandEyes. We have been using ThousandEyes now for a couple of years and it has shown us major benefits. With the new options it offers for SD-WAN for us it is a no brainer to renew our current licenses
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Usability
Stackify
No answers on this topic
Cisco
I'm happy with the monitoring part, now if you want to know the benefits cost related and usability I'm not the person who can answer that.
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Support Rating
Stackify
No answers on this topic
Cisco
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
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Alternatives Considered
Stackify
It is a very impressive tool which doesn't overwhelm you with unnecessary data. They have combination of tools that haven't seen by any other company which makes it a very powerful tool
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Cisco
Simple Network Management Protocol cannot achieve what an agent-based monitoring solution can. Access layer testing gives you visibility into the user's endpoint. ThousandEyes is able to provide both telemetry and user experience in a bundled solution. The way that Cisco has built in the enterprise agents to their 9300 and 9500 switches has made exposure to the platform widespread.
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Return on Investment
Stackify
  • APM Plus has freed up users from having to manually attach documents to each place they are sending it. APM Plus will do it automatically.
  • APM Plus provides a searchable archive to re-visit sent documents with customers and vendors. Having to reprint a document you risk the potential that something has changed since it was last printed.
  • APM Plus does need IT staff for adjustments and to review sending problems. Not for an average user.
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Cisco
  • Real time visibility about network health can prepare us for outages
  • Less time wasted troubleshooting end user network issues when ThousandEyes can give clarity which saves time doing extra work
  • Before doing business with a SaaS product we can use ThousandEyes to give historical datat on network uptime.
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ScreenShots

Retrace Screenshots

Screenshot of Detailed stack trace with inline error and logsScreenshot of Web Apps Dashboard:
The Apps Page gives you a high-level overview of all applications found and monitored across all servers in each environment. Click on any app to take you to the App Dashboard to view more information for a particular app.Screenshot of Apps Dashboard:
The App Dashboard is a powerful monitoring and troubleshooting perspective that gives you a view of application health across one or more environments.Screenshot of Performance (APM+) Dashboard:
The Performance section will give you a report of how well the application is performing overall, as perceived by your users.  A graph will allow you to view all requests by Satisfaction by viewing "Fast", "Sluggish", "Too Slow", or "Failed" types of requests.  Another report includes graphs of HTTP Error%, Satisfaction Score%, and Page Load Time.  Lastly, you will have the ability to sort each page request of your App by different categories: Satisfaction, Slowest page, Failed pages, pages hit, and total load time.  By clicking on an individual page a Performance Details page with further information about that specific page's health, performance, and errors will be displayed.Screenshot of Performance Traces:
One of the ways we strive to deliver relevant insights is to only collect traces around interesting requests. Some examples of these request types that are interesting would be faster than normal, slower than normal, new web requests, requests introducing new SQL, requests introducing new exceptions, or abnormal satisfaction scores. Under performing requests will be profiled more often than fast requests. As long as the app is getting steady traffic Retrace should be saving a trace every 5 to 15 minutes.Screenshot of Errors Dashboard:
From the Errors Dashboard, you can get an overview of all the exceptions of all your applications across different environments. It gives you a central location to view details about your errors.

ThousandEyes Screenshots

Screenshot of Path visibility demonstrates outages.Screenshot of ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee’s experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health.Screenshot of ThousandEyes Internet Insights™ combines a massive data set with algorithmic outage detection to provide near real-time insights into the SaaS applications and networks your business relies on. With Internet Insights, you can manage digital experience at Internet scale.Screenshot of