SurveySparrow vs. TINYpulse

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SurveySparrow
Score 9.8 out of 10
N/A
SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.
$19
per month 5000 Responses
TINYpulse
Score 6.3 out of 10
N/A
TINYpulse is an employee surveying and feedback tool. It includes employee recognition, coaching, and performance tracking functionality.
$5
per month
Pricing
SurveySparrowTINYpulse
Editions & Modules
Basic
$19
per month 5000 Responses
Essentials
$49
per month 15000 responses
360 Assessments Basic
$59
Per Subject Billed Yearly For upto 100 Subjects
Business
$99
per month 100000 responses
CX Basic
$199
per month 100000 responses
Engage
$5
per month
Plan Upgrades
Contact sales team
Offerings
Pricing Offerings
SurveySparrowTINYpulse
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
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SurveySparrowTINYpulse
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User Ratings
SurveySparrowTINYpulse
Likelihood to Recommend
10.0
(3 ratings)
6.0
(6 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
9.0
(1 ratings)
10.0
(2 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
9.0
(1 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
SurveySparrowTINYpulse
Likelihood to Recommend
SurveySparrow
Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
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TINYpulse
Well-suited for companies looking to get better feedback from employees. It's probably perfect for my organization (around 80 employees) because our COO can respond directly to our concerns. It might be less effective for larger organizations, but I can't speak much to that.
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Pros
SurveySparrow
  • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
  • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
  • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
  • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
  • Customer support is very responsive.
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TINYpulse
  • TINYpulse provides a nice, prepackaged survey platform with a library of suggested questions to use and hard-coded timelines and processes... so it is truly a "plug and play" tool.
  • The platform produces some graphics and other methodology for assisting HR in delivering survey results to the rest of the executive team and/or to share with employees.
  • TINYpulse does a DYNAMIC job in selling the message that the employee's responses are anonymous. Not sure if it is a generational issue or the result of younger generations watching a parent go thru a RIF or other job elimination, but the notion of radically-candid feedback is not one which I've found to be present with many Millennials (here or in past organizations), so this is a big selling point for TINYpulse.
  • The TINYpulse platform offers a "Cheers for Peers" program, allowing the company to promote another form of peer-to-peer recognition which can even be linked to Slack (or nearly any business-based instant messaging system) to create a constant feed for all to see those receiving recognition for going above-and-beyond.
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Cons
SurveySparrow
  • Add custom CSS for Premium plan.
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TINYpulse
  • TINYpulse sometimes makes updates to their app and website, and when navigating as an admin, I have found some of the links to be broken after an update.
  • The pricing structure of TINYpulse has changed since we first began using it, changing from a pay per user amount to a bulk-buy amount. This led to some confusion when we went to add more users.
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Usability
SurveySparrow
User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
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TINYpulse
Self explanatory and easy to use. Email notifications help to remind users what they have to do. Very simple and straightforward user interface.
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Reliability and Availability
SurveySparrow
No answers on this topic
TINYpulse
I have never experienced an outage or technical problem with TinyPluse.
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Performance
SurveySparrow
No answers on this topic
TINYpulse
Site always loads properly and running efficiently
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Support Rating
SurveySparrow
The support team is just a call away and also provides email support.
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TINYpulse
I have not interacted with the support team.
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Alternatives Considered
SurveySparrow
We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
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TINYpulse
TINYpulse provided the most-competitive pricing of all vendors considered, with the greatest flexibility of use with desktop, mobile app, and operating system. While customer support proposed by others appeared to be closer to "live" or real-time, with closer to the 24/7 kind of environment in which we live/work in today, budget was a driving factor for us.
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Scalability
SurveySparrow
No answers on this topic
TINYpulse
Easy to deploy, create and add accounts.
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Return on Investment
SurveySparrow
  • Very simple and intuitive interface.
  • Easy to set-up and use - pays off quickly.
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TINYpulse
  • It's an easy way to get feedback and suggestions. I think it contributes to the team culture of wanting to always question and improve.
  • It's an easy way to build rapport among teammates and I think contributes to overall sense of team building (especially for a dispersed team).
  • It's an easy way to keep your finger on the overall pulse of the team and allows management to be able to quickly address any frustrations or issues before they become bigger concerns.
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