OpenText™ Core Endpoint Protection vs. Symantec DeepSight

The software tends to do a good job of basic protection but is not the best for larger clients and is not as powerful as some others offered on the market today. The support is not the best either, have had a hard time getting assistance in the past trying to resolve issues.

Incentivized

It is good to monitor viruses and threat detection in our systems and it does provide detailed information on the detected threat. Email and phone alerts can be configured to keep us updated. It does get updated frequently. Pricing is high only top-level license has every feature. Customer support can be improved.

Incentivized

• It is very light weight and does not tax the computers resources
• Has a quick scan and does not take forevere when scanning
• It's central management on the web makes it easy to use and gives tons of control for Admins

Incentivized

• User Friendly console
• Malware , Threat prevention
• Email and phone alerts are very useful
• Deepsight feeds provide more information to analyze threats.

Incentivized

• There are several configuration options for both end-point and DNS protection. Would like a more simple way to understand and validate settings.
• Support is heavily video or FAQ based although you can submit a Support Ticket. Would like more availability to an actual support engineer.
• Overtime you can forget how to change setting - a refresher course would be nice, especially as new features are added to the solution.

Incentivized

• Prices seems to be very high , Only top tier plans have all features.
• Customer support needs to be improved, They do take a long time to reply back to queries.

Incentivized

It has proven successful so far in our environment for controlling malware/virus outbreaks.

Incentivized

Webroot Endpoint Protection has been great for us, as its simple, cloud-based management console allows us to quickly deploy easily monitor all of our endpoints. However, it could improve by offering more customizable reporting options for deeper insights into security events and the interface could also use some updating, as it feels a bit dated.

Incentivized

Support has been reliable up to this point. A request can easily be generated via the console and support responding in a reasonable time. We have not had any major issues other than the basic agents not communicating with the console and the like.

Incentivized

I had some difficulties with remote users. I ended up needing to open a remote tech support session and finish the process. Other than a few speed bumps, I was impressed with the engineering of the install. Because of time differences, I was done installing in two days. The cost, per license, could be less.

Incentivized

Webroot is good in a way that it is an all encompassing solution one stop shop for protecting endpoints but it needs to be managed and licensed. Some users do not need constant protection or need to have it on their machines in where the combination of Field Effect and Malwarebytes is more effective.

Incentivized

We do come across multiple security tools but we get more information and security on Symantec deep sight.

Incentivized

• The DNS filtering allows for a very granular configuration of endpoints
• The cost to benefit ratio is good. It is not a real EDR player yet, but the development looks promising
• Its best feature is integration with our MSP software, providing actionable tickets.

Incentivized

• It does provide good security to our systems
• We do get proper service for what we pay.
• Symantec mitigates security threat to our network

Incentivized