Webroot - a Good Choice for SMB with Limited Tech Resources and Budget
September 11, 2023
Webroot - a Good Choice for SMB with Limited Tech Resources and Budget
Score 8 out of 10
Vetted Review
Verified User
Software Version
Webroot Business Endpoint Protection + MDR
Overall Satisfaction with Webroot Endpoint Protection
We evaluated End-Point Security option several years ago and based upon a trial period of using Webroot we implemented to replace Kaspersky after we had experience a ransomware attack which brought down our server. We also upgraded our firewall and changed from Microsoft Outlook to Google Workspace which has provided us improved security from spam emails.
Webroot protects about 20 user end-points including desktop and laptop computers. We also implementation DNS protection.
Although somewhat of a challenge to get the system configured (required Webroot assistance) we really have not had any issues with the solution over the past few years. Once Webroot was acquired by OpenText the support has dropped down a notch. A little harder to speak with an real person. Tutorial video and submitting tickets is their preferred method of providing support.
Webroot protects about 20 user end-points including desktop and laptop computers. We also implementation DNS protection.
Although somewhat of a challenge to get the system configured (required Webroot assistance) we really have not had any issues with the solution over the past few years. Once Webroot was acquired by OpenText the support has dropped down a notch. A little harder to speak with an real person. Tutorial video and submitting tickets is their preferred method of providing support.
- Protects end-point desktop and laptop devices
- Good reporting of protection status and incidents
- Easy to maintain end-point inventory
- There are several configuration options for both end-point and DNS protection. Would like a more simple way to understand and validate settings.
- Support is heavily video or FAQ based although you can submit a Support Ticket. Would like more availability to an actual support engineer.
- Overtime you can forget how to change setting - a refresher course would be nice, especially as new features are added to the solution.
- The implementation of Webroot has reduced our risk from intrusions at the end-point level.
- Requires minimal maintenance
- Cost effective option for end-point security
We would consider Webroot in the top 5 when you factor in ease of use, level of protection, and cost. Probably not as comprehensive as other end-point security solutions but the proper level of functionality and support for our needs. Question what impact the acquisition by OpenText is having on future development and support. OpenText also acquire Carbonite for back-up support.
Do you think Webroot Endpoint Protection delivers good value for the price?
Yes
Are you happy with Webroot Endpoint Protection's feature set?
Yes
Did Webroot Endpoint Protection live up to sales and marketing promises?
Yes
Did implementation of Webroot Endpoint Protection go as expected?
Yes
Would you buy Webroot Endpoint Protection again?
Yes