Symantec Endpoint Security vs. Teramind

Symantec Endpoint Security is a well-rounded product that provides a significant amount of functionality and covers many of our endpoint needs without needing to resort to multiple vendors that might clash in unpredictable ways when ultimately deployed to the endpoints in our estate. The default policies are adequate and tuning these requires some time as with all similar EDR products but the product is flexible enough to allow very granular whitelisting/blacklisting which is great. Low resource requirements are also fantastic and we've not had many complaints from developers who were getting slowed down when compiling complex code with other previous solutions.

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Easy to use and to install this great solution and it is very easy to remotely monitor all our employees activities and get reports on what they are doing and what applications are being used and doesn't make users computer slow and that they never notice when they are being monitored.

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• The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
• The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
• I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.

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• User Productivity--Can see in real time how systems and rules management implements effect employees work.
• Activity Trends--You can see what types of programs, trends or content effect users.
• Motivation--Users have access to their productivity dashboards and metrics compared against other users, and it can increase motivation through friendly competition.

• The system should have a better ability to auto repair, if an item is malfunctioning it should auto reinstall.
• The cloud platform and the server do not talk well to each other and it would be great to get the same data on both platforms, this may be due to version though.
• It seems the whitelisting on the cloud platform could use some work.

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• Sometimes it constantly gets disconnected.
• It creates duplicate each time i try to log on a different device.
• With antivirus in place it may be hard to install because it always flag it as a virus.

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Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.

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The rating reflects Symantec Endpoint Security's ability to balance enterprise grade security with user-friendly workflows or advanced configurations require extra effort. For most organizations, the streamlined management and robust automation justify the high score. Management GUI is old fashined and need to be improve. Older devices may experience slowdowns during full scans without careful configuration.

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For new users, the web admin console is welcoming and easy to use. The configuration and the required settings are easy to understand.

We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it

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Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.

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They've got live chat support right on their dashboard, which usually responds within minutes.

Use a third party deployment tool and not the deployment option within the SEP Manager itself.

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Symantec Endpoint Security offers very similar features to the above products, they all do the same thing in terms of protecting your endpoints against cybersecurity threats. Installation wise the products all install from a central management system and report back to this for central reporting. Ultimately we choose Symantec as the reseller was able to offer additional incentives which made their pricing very competitive.

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Teramind is easy simple easy to navigate through with and intuitive and powerful user interface offering dashboard rich features and excellent video and screen recording and being able to hind log out access which makes it the smart monitoring tool than any other products. Teramind can be used from anywhere both in app and web based.

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• The ROI from deploying this has led to fewer security issues which reduces costs.
• Keeping track of security issues and how the were remedied is easier.
• Deskside support can work with end users easily if something is triggered and this allows us to not have to overstaff.

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• Its automation block emails containing sensitive information and prevention to use of external drives.
• Powerful rule engine which allows [the] creation of rules and policies to easily address data loss and prevention needs.
• DLP Monitor every action that that a user makes.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info