SysAid vs. Web+Center
SysAid vs. Web+Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A | |
Web+Center | Enterprise companies (1,001+ employees) | Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,… | $25 Per User per Month |
SysAid | Web+Center | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | — | ||||||||||||||
More Pricing Information |
SysAid | Web+Center | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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SysAid | Web+Center | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SysAid | Web+Center | |
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Likelihood to Recommend | 8.7 (156 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 9.1 (15 ratings) | - (0 ratings) |
Usability | 8.8 (41 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 9.1 (4 ratings) | - (0 ratings) |
Support Rating | 9.0 (51 ratings) | - (0 ratings) |
In-Person Training | 9.1 (2 ratings) | - (0 ratings) |
Online Training | 9.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.3 (8 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.5 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (2 ratings) | - (0 ratings) |
Product Scalability | 8.9 (4 ratings) | - (0 ratings) |
Professional Services | 8.8 (8 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (3 ratings) | - (0 ratings) |
SysAid | Web+Center | |
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Likelihood to Recommend | SysAid Technologies | Internet Software Sciences |
Pros | SysAid Technologies | Internet Software Sciences |
Cons | SysAid Technologies | Internet Software Sciences |
Likelihood to Renew | SysAid Technologies | Internet Software Sciences No answers on this topic |
Usability | SysAid Technologies | Internet Software Sciences No answers on this topic |
Reliability and Availability | SysAid Technologies | Internet Software Sciences No answers on this topic |
Performance | SysAid Technologies | Internet Software Sciences No answers on this topic |
Support Rating | SysAid Technologies | Internet Software Sciences No answers on this topic |
In-Person Training | SysAid Technologies | Internet Software Sciences No answers on this topic |
Online Training | SysAid Technologies | Internet Software Sciences No answers on this topic |
Implementation Rating | SysAid Technologies | Internet Software Sciences No answers on this topic |
Alternatives Considered | SysAid Technologies | Internet Software Sciences |
Contract Terms and Pricing Model | SysAid Technologies | Internet Software Sciences No answers on this topic |
Scalability | SysAid Technologies | Internet Software Sciences No answers on this topic |
Professional Services | SysAid Technologies | Internet Software Sciences No answers on this topic |
Return on Investment | SysAid Technologies | Internet Software Sciences |
ScreenShots | SysAid Screenshots | Web+Center Screenshots |