TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    TaskRay

    Score9 out of 10
    N/ATaskRay is a project management platform for managing project within Salesforce. It enables work to be planned quickly and efficiently, across geographically distributed teams. It supports collaboration using Chatter groups, and file sharing.

    $15

    per month

    YouTrack

    Score7.5 out of 10
    N/AYouTrack is a project management tool for agile teams. YouTrack allows one to track projects and tasks, use agile boards, plan sprints and releases, keep a knowledge base, work with reports and dashboards, and create workflows that follow business processes.N/A
    Pricing
    TaskRayYouTrack
    Editions & Modules
    TaskRay
    $25.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    TaskRayYouTrack
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    TaskRayYouTrack
    Project Management
    Comparison of Project Management features of TaskRay and YouTrack
    Feature
    TaskRay
    8.6
    5 Ratings
    11% above category average
    YouTrack
    7.4
    4 Ratings
    4% below category average
    Task Management8.75 Ratings7.54 Ratings
    Resource Management8.34 Ratings5.02 Ratings
    Gantt Charts9.34 Ratings8.01 Ratings
    Scheduling10.04 Ratings8.01 Ratings
    Workflow Automation9.05 Ratings8.03 Ratings
    Team Collaboration9.05 Ratings7.03 Ratings
    Support for Agile Methodology8.34 Ratings8.72 Ratings
    Support for Waterfall Methodology8.02 Ratings8.72 Ratings
    Document Management6.32 Ratings7.01 Ratings
    Email integration9.02 Ratings6.03 Ratings
    Mobile Access9.02 Ratings8.03 Ratings
    Timesheet Tracking10.01 Ratings8.32 Ratings
    Change request and Case Management8.02 Ratings7.02 Ratings
    Budget and Expense Management8.02 Ratings6.01 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of TaskRay and YouTrack
    Feature
    TaskRay
    8.5
    3 Ratings
    10% above category average
    YouTrack
    8.0
    1 Ratings
    4% above category average
    Invoicing8.01 Ratings00 Ratings
    Project & financial reporting9.03 Ratings8.01 Ratings
    Integration with accounting software8.52 Ratings00 Ratings
    Quotes/estimates00 Ratings8.01 Ratings
    Best Alternatives
    TaskRayYouTrack
    Small Businesses
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TaskRayYouTrack
    Likelihood to Recommend
    8.3
    (5 ratings)
    8.0
    (4 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    8.5
    (2 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    TaskRayYouTrack
    Likelihood to Recommend
    Bracket Labs
    TaskRay is a great solution for small to medium sized businesses running multiple projects at the same time. It is very cost effective and their development team is actively adding new functionality regularly. If you prefer working from a tiled Kanban board view, this is highly worth evaluating.
    Incentivized
    Read full review
    JetBrains
    We use it for both support and project management alike. It's not as bloated or indeed as expensive as Jira, so unless you have particularly complex requirements, YouTrack fits the bill in pretty much the same use cases as Jira does.
    The interface is also a good deal nicer on the eye and less clunky than a lot of the Open Source (eg. Redmine) and enterprise (eg. Remedy).
    It does have a customisable workflow for things like ticket age alerts. We don't make a great deal of use of this and had found that it can take a little fiddling if you want something very bespoke but it is clearly quite powerful.
    Incentivized
    Read full review
    Pros
    Bracket Labs
    • Onboarding Templates
    • Scheduling Onboarding tasks and assignments to client and employees
    • Creating project logs so that everyone knows what is being worked on
    Incentivized
    Read full review
    JetBrains
    • Customization of fields that helps us report on what's important to us
    • Notification options for issues followed so I never miss an update
    • Filtered views for focused work
    Incentivized
    Read full review
    Cons
    Bracket Labs
    • Unfortunately TaskRay does not allow us to share templates externally with customers.
    • We have employees all over the world and we don't think TaskRay will support other languages such as Japanese. Note, I am speaking with a sales rep next week to confirm this, so we may be incorrect.
    Incentivized
    Read full review
    JetBrains
    • Displaying Data
    • Custonization
    • Organic
    Read full review
    Likelihood to Renew
    Bracket Labs
    It's hands-down the best PM tool we have ever used. Nothing compares in ease of use and being easy to learn. It also looks great and makes sense immediately
    Incentivized
    Read full review
    JetBrains
    No answers on this topic
    Usability
    Bracket Labs
    Easy Easy Easy to use
    Incentivized
    Read full review
    JetBrains
    It is very intuitive. Its not hard to pick up learn. I learned it pretty quickly at the first startup I cofounded and love to use it when working on my other ideas.
    Incentivized
    Read full review
    Support Rating
    Bracket Labs
    I have not had many support issues but when I have, they have been courteous helpful, and solved the issue
    Incentivized
    Read full review
    JetBrains
    No answers on this topic
    Implementation Rating
    Bracket Labs
    Again, just like the app, the implementation was very easy.
    Incentivized
    Read full review
    JetBrains
    No answers on this topic
    Alternatives Considered
    Bracket Labs
    We are still in our year long evaluation process. But TaskRay has been the easiest, and most successfully adopted tool so far. Even if we do not end up choosing TaskRay, I do not regret implementing the system or the experience working with the team at TaskRay. The only reason we may not end up going with TaskRay is lack of templates and slightly stunted reporting features (this is mainly due to Salesforce limitations). Our organization is growing so quickly, we need to consider tools that are better able to regiment processes in a larger group of Customer Service Representatives and give management more detailed insight into those activities.
    Incentivized
    Read full review
    JetBrains
    YouTrack is more cost effective than all the commercial options. It's way more powerful and easier to use than the Open Source ones. It's a good middle ground and it does everything we need. Our software projects are of moderate complexity and YouTrack handles them well. Likewise, when it comes to external users, we've had good feedback from clients. Many of these clients are non-technical and have expressed their relief at not having to use something like Jira which is often quite impregnable for such users.
    Incentivized
    Read full review
    Return on Investment
    Bracket Labs
    • It was highly effective in organizing projects and sprints.
    • Time cards were easy to manage.
    • TaskRay's integration with Salesforce is a huge win as well as you can leverage workflows, approval processes, and alert notifications.
    Incentivized
    Read full review
    JetBrains
    • By documenting and prioritizing issues that impact our customers, we're able to deliver fixes that prevent customer churn.
    Incentivized
    Read full review
    ScreenShots