TBMR vs. Unitrends

During the Sandy storm, I was told to get over 200 servers ready in case we declare a disaster. I was able to spin over 190 servers in five days. I recovered servers using TBMR recovery. I restored each server using TBMR. After the server was restored at Sungard, I powered on the server without NIC to prevent a production issue with duplicate a name or IP. I validated each server after restore to make sure OS is working correctly and all data had been restored. I did not restore images due to the size of storage. Overall, it worked out and we were ready before Sandy struck. We did not go into disaster mode, but my management was impressed that this product worked as described.

We have a traditional stack and pretty typical needs as a manufacturer. I have used and evaluated everything out there, but the Unitrends solution fits very well and was competitively priced. I would think if it fits us, it could fit anyone like us with a similar stack.

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• It works 99.9% all the time if you setup correctly. In some instance there was issue was disk was not able to read partition. I called support and upload the log file. They told me during recovery point to new modify file instead of reading from backup configuration. It work and able to recover quickly
• The support is really great. They are always ready to help in any situation.
• During Sandy storm, we mentioned our challenges. They told us there will two support engineer will be stand by for support any time. Just let them know when you need support.
• Support is staff is very knowledgeable. They willing to go extra mile all the time

• It has fully automated and customizable dashboards that can run with less administrative attention.
• It should be able to run on virtual machines or be deployed as a virtual machine within MS Azure or AWS.
• It's AI-based ransomware detection helps to understand data characteristics and alerts for ransomware attacks.

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• There have been so bugs in the software. They provided me the next day with a temporary fix. In the next release, they will fix the bug permanenly.
• As far as we use it, I do not see too much on functionality.
• Setup is unique in every organization. It has been working well so far.

• Errors on backup jobs could be more clearly explained. As the administrator of the device for my company, I often don't know what caused an error, and can't tell from the error information what happened or caused the error.
• Updates of the devices should have an automatic option. It takes to much time to do an update to the devices if updates haven't been maintained.
• Shutdown and restarting the device should be available from the main UI screen to eliminate some time when doing updates or if you're doing some maintenance on the device.

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We have grown very attached to the Unitrends appliances and their use for recovery and other file restoration needs as well as data archival, data replication to other appliance and data migration to other servers or long term storage requirements. The appliances work well and the support for them is very good as well.

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I have never used such an easy product that is stable and scalable like Unitrends. I have been running backups for MANY years. On premise, tape, disk, cloud, you name it. Unitrends is very flexible, stable and has incredible reporting features. It's nice when management requests a report and it takes you 5 minutes to run it and dump it to PDF. How can you beat that?

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The appliances have been there when we need them and have rarely if ever gone down. Hardware issues have been resolved quickly.

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The hardware is adequate and speedy. The user interface responds quickly. Backups complete quickly.

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Support is great. They go beyond the normal service. I called a few times in the middle of the night for support. I was not able to recover some machines. They called back with half an hour and worked through it with me. They wanted to make sure I was able to recover the server. They are always willing to help.

They're incredible, attentive, thorough. They make sure my issue is resolved and follow up. I'm usually behind on giving them a reply or an update. They have always gone above and beyond for me, and I'll continue to do the same for them.

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It was sufficient to get started. It was not super deep. We called support often to get going.

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The Unitrends employees involved in the installation were very friendly and knowledgeable. A certain degree of hiccups can be expected during any installation but never shook my confidence because of the friendly and knowledgeable team that was assigned to my project.

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When I started TSM/Spectrum Protect over 13 years ago, disaster recovery was not funded to much. Once all regulatory requirements and auditing became more visible, management decided to start disaster recovery. I looked into one other BMR product. It required lots of manual processes to build WinPE iso images. I needed to build ISO images for each version of the TSM Client. At that time, we had over 350 Windows and Linux servers. There were over 10 different TSM Clients running. It was difficult to maintain all the different ISOs. I am only one admin doing the backup job and other duties. It was not possible to keep. I started to shop around for a different BMR solution for TSM. I came across Cristie. We did POC testing for 1 month. We covered HP physical servers to IBM hardware and vice versa. It worked without any issue. We also tried to recover HP physical servers from DL360 to DL380 and others. It works every time. At that time my management got assurance that this is a good product for investment. We started with 300 licenses. Now we have over 200 Physical and 600 virtual license

Symantec Backup Exec was the primary tool used for backups for years. We also used Veeam for some Office 365/Exchange backups. Unitrends once configured and set up works very well against the competition. Backup Exec interface was more user friendly. The search tool for exploring backups was much better than Unitrends as well. Unitrends is much faster if you need to restore an entire VM or large file folders. Also once you have Unitrends all set up, it is very low maintenance, it just works. If something fails 9/10 it will correct itself on the next backup that is scheduled to run

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Once you exceed the capacity of the appliances, you have to forklift a new appliance. This is very expensive.

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• As of today, we are recovering servers without any issue. There is no 100% success. Some servers backup corrupted data and are restored the same way. It is called Garbage in Garbage out. So far management wants to continue the use of this product.
• My management wants to use TBMR or any other backup.
• Every year we are buying more licenses.

• It has saved some deleted file server data for our business department.
• We have lost some reports for the business department due to an overlooked setting that make the backup reports look great, but the server was not being backed up in reality.
• Less anxiety for the IT department, we have backup plan and that is worth a lot to us.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info