Thryv vs Zoho CRM | TrustRadius

Likelihood to Recommend

The communication with this platform change all aspects of my company.

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

Zoho CRM is a must for anyone using the rest of the Zoho CRM platform. Again, it acts as a hub with it's tight integrations with other Zoho apps. Making it the one Zoho app that our project users can log in to each day to see emails, tasks, deal status, etc. As an administrator it's vitally important to optimize how we set-up our Zoho CRM to provide the most useful and beneficial info to our users while requiring them to enter the least about of data. This is where the power of Zoho CRM workflows come in.

Read full review

Jon Porreca

Project Administrator

A1 EnergyRenewables & Environment, 1-10 employees

View all 78 answers on this topic

Feature Rating Comparison

Thryv

Zoho CRM

Dynamic content

Ability to test dynamic content

Landing pages

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

Thryv

Zoho CRM

Lead nurturing

Zoho CRM

Role-based workflow & approvals

Customizability

Thryv

Zoho CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Thryv

Zoho CRM

Case management

Call center management

Help desk management

Thryv

Zoho CRM

Lead management

Email marketing

Thryv

Marketing automation

Compensation management

Thryv

Zoho CRM

Mobile access

Pros

Website design
Mailing list subscribers

Read full review

Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

View all 2 answers on this topic

Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.

Read full review

Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 11-50 employees

View all 78 answers on this topic

Cons

Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
The Platform is too complex and is only for small business owners.
We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.

Read full review

Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

View all 2 answers on this topic

The navigation is a little clunky
Customization can be a detriment since undoing previous iterations while maintaining the data can be challenging
You need a clear SOP on where to work out of (contacts, deals, accounts) since the notes don't necessarily transfer

Read full review

Verified User

Director in Sales

Marketing & Advertising Company, 11-50 employees

View all 78 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Zoho CRM 7.6

Based on 19 answers

We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.

Read full review

James Lochran

Sales and Marketing consultant

Independent consultantMarketing and Advertising, 1-10 employees

View all 19 answers on this topic

Usability

Thryv 9.0

Based on 1 answer

No answer on this topic is available.

Zoho CRM 7.9

Based on 12 answers

Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.

Read full review

Verified User

Consultant in Marketing

Marketing and Advertising Company, 51-200 employees

View all 12 answers on this topic

Support Rating

Thryv 8.4

Based on 3 answers

Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.

Read full review

Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

View all 3 answers on this topic

Zoho CRM 7.6

Based on 12 answers

Sometimes they tell you to send an email, or they may be slow to actually solve the issue. They have support for paid and unpaid users, and chat, phone, email channels. You will be sure to reach someone, but in some cases you need a solution within a few hours and may have to wait a couple of days.

Read full review

María Fernanda Cruz

Coordinator

Hold MarketingMarketing & Advertising, 11-50 employees

View all 12 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Zoho CRM 8.2

Based on 2 answers

Training was basic, and didn't really cover more advanced aspects of using the product.

Read full review

Verified User

Consultant in Marketing

Internet Company, 1-10 employees

View all 2 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Zoho CRM 8.0

Based on 4 answers

The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho

Read full review

Ron Sherwood

Senior Account Manager

Novus Media Today Group, LLCOnline Media, 11-50 employees

View all 4 answers on this topic

Alternatives Considered

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.

Read full review

Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

View all 2 answers on this topic

ZoHo's reporting features are much simpler than Salesforce. Much more intuitive and simple.Salesforce has much more options - however they are more complicated to use. Salesforce reports pretty much must be setup by administrators. Lay users have not been able to quickly make reports as easily as they could would ZoHo.Salesforce has a console view that is much easier to utilize.

Read full review

Andrew McClean

Sr. Community Outreach Associate

Oak Street HealthHospital & Health Care, 1001-5000 employees

View all 78 answers on this topic

Return on Investment

We have grown our mailing list substantially.

Read full review

Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

View all 2 answers on this topic

Zoho has helped us increase sales.
We can easily give access to specific customer files & contracts to a limited number of individuals in my team.
It has been extremely convenient for all members of our marketing team to be able to upload all marketing materials, so they are easily accessible to any of our sales guys... especially if they are on the road or on a call.

Read full review

Ashley Gennett

Marketing Coordinator

Cosmo DeNicola CompaniesEvents Services, 201-500 employees

View all 78 answers on this topic

Pricing Details

General

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$14*

* /user/month

Zoho CRM Editions & Modules

Edition

Standard	$14¹
Professional	$23¹
Enterprise	$40¹
Ultimate	$52¹

per user, per month

Additional Pricing Details

—

Rating Summary

Thryv

Zoho CRM

Thryv

Zoho CRM

Thryv

Zoho CRM

Thryv

Zoho CRM

Thryv

Zoho CRM

Thryv

Zoho CRM

Thryv

Zoho CRM

Thryv

Zoho CRM