What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
463 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Zoho CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
463 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Thryv

The communication with this platform change all aspects of my company.
Donna-sue Carpenter | TrustRadius Reviewer

Zoho CRM

Zoho CRM is a must for anyone using the rest of the Zoho CRM platform. Again, it acts as a hub with it's tight integrations with other Zoho apps. Making it the one Zoho app that our project users can log in to each day to see emails, tasks, deal status, etc. As an administrator it's vitally important to optimize how we set-up our Zoho CRM to provide the most useful and beneficial info to our users while requiring them to enter the least about of data. This is where the power of Zoho CRM workflows come in.
Jon Porreca | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Thryv
8.5
Zoho CRM
Dynamic content
Thryv
9.0
Zoho CRM
Ability to test dynamic content
Thryv
10.0
Zoho CRM
Landing pages
Thryv
10.0
Zoho CRM
Mobile optimization
Thryv
5.5
Zoho CRM
Email deliverability reporting
Thryv
7.2
Zoho CRM
List management
Thryv
9.0
Zoho CRM
Triggered drip sequences
Thryv
9.0
Zoho CRM

Lead Management

Thryv
8.3
Zoho CRM
Lead nurturing
Thryv
10.0
Zoho CRM
Data quality management
Thryv
6.8
Zoho CRM
Automated sales alerts and tasks
Thryv
8.1
Zoho CRM

Campaign Management

Thryv
9.0
Zoho CRM
Calendaring
Thryv
8.0
Zoho CRM
Event/webinar marketing
Thryv
10.0
Zoho CRM

Social Media Marketing

Thryv
7.0
Zoho CRM
Social sharing and campaigns
Thryv
10.0
Zoho CRM
Social profile integration
Thryv
4.0
Zoho CRM

Reporting & Analytics

Thryv
5.0
Zoho CRM
Dashboards
Thryv
9.0
Zoho CRM
Standard reports
Thryv
4.0
Zoho CRM
Custom reports
Thryv
2.0
Zoho CRM

Platform & Infrastructure

Thryv
7.7
Zoho CRM
Role-based workflow & approvals
Thryv
7.7
Zoho CRM
Customizability
Thryv
7.8
Zoho CRM

Sales Force Automation

Thryv
Zoho CRM
7.6
Customer data management / contact management
Thryv
Zoho CRM
8.0
Workflow management
Thryv
Zoho CRM
7.7
Territory management
Thryv
Zoho CRM
7.0
Opportunity management
Thryv
Zoho CRM
7.7
Integration with email client (e.g., Outlook or Gmail)
Thryv
Zoho CRM
7.5
Contract management
Thryv
Zoho CRM
7.3
Quote & order management
Thryv
Zoho CRM
7.3
Interaction tracking
Thryv
Zoho CRM
8.0
Channel / partner relationship management
Thryv
Zoho CRM
7.7

Customer Service & Support

Thryv
Zoho CRM
6.9
Case management
Thryv
Zoho CRM
7.2
Call center management
Thryv
Zoho CRM
6.6
Help desk management
Thryv
Zoho CRM
6.9

Marketing Automation

Thryv
Zoho CRM
8.4
Lead management
Thryv
Zoho CRM
8.5
Email marketing
Thryv
Zoho CRM
8.4

CRM Project Management

Thryv
Zoho CRM
7.6
Task management
Thryv
Zoho CRM
7.6
Billing and invoicing management
Thryv
Zoho CRM
7.3
Reporting
Thryv
Zoho CRM
7.9

CRM Reporting & Analytics

Thryv
Zoho CRM
7.5
Forecasting
Thryv
Zoho CRM
7.1
Pipeline visualization
Thryv
Zoho CRM
7.8
Customizable reports
Thryv
Zoho CRM
7.6

Customization

Thryv
Zoho CRM
7.6
Custom fields
Thryv
Zoho CRM
8.1
Custom objects
Thryv
Zoho CRM
7.2
Scripting environment
Thryv
Zoho CRM
7.8
API for custom integration
Thryv
Zoho CRM
7.1

Security

Thryv
Zoho CRM
8.3
Single sign-on capability
Thryv
Zoho CRM
8.2
Role-based user permissions
Thryv
Zoho CRM
8.3

Social CRM

Thryv
Zoho CRM
7.3
Social data
Thryv
Zoho CRM
7.3
Social engagement
Thryv
Zoho CRM
7.4

Integrations with 3rd-party Software

Thryv
Zoho CRM
6.9
Marketing automation
Thryv
Zoho CRM
7.3
Compensation management
Thryv
Zoho CRM
6.5

Platform

Thryv
Zoho CRM
6.8
Mobile access
Thryv
Zoho CRM
6.8

Pros

Thryv

  • Website design
  • Mailing list subscribers
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Thryv

  • Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
  • The Platform is too complex and is only for small business owners.
  • We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.
Donna-sue Carpenter | TrustRadius Reviewer

Zoho CRM

  • The navigation is a little clunky
  • Customization can be a detriment since undoing previous iterations while maintaining the data can be challenging
  • You need a clear SOP on where to work out of (contacts, deals, accounts) since the notes don't necessarily transfer
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Thryv

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Thryv

Thryv 9.0
Based on 1 answer
No answer on this topic is available.

Zoho CRM

Zoho CRM 7.9
Based on 12 answers
Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.
Anonymous | TrustRadius Reviewer

Support Rating

Thryv

Thryv 8.4
Based on 3 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 12 answers
Sometimes they tell you to send an email, or they may be slow to actually solve the issue. They have support for paid and unpaid users, and chat, phone, email channels. You will be sure to reach someone, but in some cases you need a solution within a few hours and may have to wait a couple of days.
María Fernanda Cruz | TrustRadius Reviewer

Online Training

Thryv

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

Thryv

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Thryv

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
Donna-sue Carpenter | TrustRadius Reviewer

Zoho CRM

ZoHo's reporting features are much simpler than Salesforce. Much more intuitive and simple.Salesforce has much more options - however they are more complicated to use. Salesforce reports pretty much must be setup by administrators. Lay users have not been able to quickly make reports as easily as they could would ZoHo.Salesforce has a console view that is much easier to utilize.
Andrew McClean | TrustRadius Reviewer

Return on Investment

Thryv

  • We have grown our mailing list substantially.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho has helped us increase sales.
  • We can easily give access to specific customer files & contracts to a limited number of individuals in my team.
  • It has been extremely convenient for all members of our marketing team to be able to upload all marketing materials, so they are easily accessible to any of our sales guys... especially if they are on the road or on a call.
Ashley Gennett | TrustRadius Reviewer

Screenshots

Pricing Details

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$141
Professional$231
Enterprise$401
Ultimate$521
  1. per user, per month
Additional Pricing Details

Rating Summary

Add comparison