What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
391 Ratings

Zoho CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
391 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Likelihood to Recommend

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean profile photo

Feature Rating Comparison

Sales Force Automation

Zoho CRM
8.5
Customer data management / contact management
Zoho CRM
8.8
Workflow management
Zoho CRM
8.7
Territory management
Zoho CRM
8.4
Opportunity management
Zoho CRM
8.7
Integration with email client (e.g., Outlook or Gmail)
Zoho CRM
7.8
Contract management
Zoho CRM
8.4
Quote & order management
Zoho CRM
8.2
Interaction tracking
Zoho CRM
9.1
Channel / partner relationship management
Zoho CRM
8.6

Customer Service & Support

Zoho CRM
8.0
Case management
Zoho CRM
8.0
Call center management
Zoho CRM
8.0
Help desk management
Zoho CRM
8.0

Marketing Automation

Zoho CRM
8.5
Lead management
Zoho CRM
8.7
Email marketing
Zoho CRM
8.4

CRM Project Management

Zoho CRM
8.5
Task management
Zoho CRM
8.7
Billing and invoicing management
Zoho CRM
8.2
Reporting
Zoho CRM
8.5

CRM Reporting & Analytics

Zoho CRM
8.7
Forecasting
Zoho CRM
8.8
Pipeline visualization
Zoho CRM
8.7
Customizable reports
Zoho CRM
8.7

Customization

Zoho CRM
8.4
Custom fields
Zoho CRM
8.2
Custom objects
Zoho CRM
8.2
Scripting environment
Zoho CRM
8.8
API for custom integration
Zoho CRM
8.3

Security

Zoho CRM
9.1
Single sign-on capability
Zoho CRM
9.2
Role-based user permissions
Zoho CRM
9.0

Social CRM

Zoho CRM
8.1
Social data
Zoho CRM
8.0
Social engagement
Zoho CRM
8.1

Integrations with 3rd-party Software

Zoho CRM
8.2
Marketing automation
Zoho CRM
8.2
Compensation management
Zoho CRM
8.1

Platform

Zoho CRM
7.9
Mobile access
Zoho CRM
7.9

Pros

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery profile photo

Cons

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett profile photo

Likelihood to Renew

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran profile photo

Usability

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun profile photo

Support

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta profile photo

Implementation

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood profile photo

Alternatives Considered

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French profile photo

Return on Investment

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl profile photo

Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Add comparison