Gong vs. tl;dv

Gong is the perfect, all-in-one tool for Sales reps to be able to succeed. It's my one-stop-shop for updating deals, getting intelligence into the accounts I'm servicing, and for coaching/training myself and others. I could even see its use case extending to CSMs. Maybe a bit less appropriate for non-sales-oriented teams.

Strongly recommend for all Sales teams, Customer Success teams, Partnerships teams. Basically anywhere where there is an external stakeholder and you have a continuous cadence of meetings set for regular engagement. Have seen it be very productive as we have a lot to catch up on regular progress items based on previous discussions that would have happened. Great for the use case when you are not able to join the meeting at all and your tl;dv assistant basically gives you a complete download of the call.

Incentivized

• Provides executive summaries for meeting notes and email follow ups.
• AI Briefs allow anyone to seek information on a particular customer in a matter of seconds.
• Scores calls such as EBRs or new business sales calls that can be used by management for coaching.
• Provides accurate forecasting and visibility to sales leaders.
• Theme spotter can be used to gather feedback and provide data to management for opportunities we continuously here from our clients.
• Accurately depict key points from conversations and allows for different brief themes to quickly get the information needed for teammates throughout the organization.

Incentivized

• It provides notes on the important details discussed during meetings
• Its AI feature can be used to identify common FAQs asked by clients during demo meetings
• The audio and video are clear and it's easy to navigate to specific parts in the recorded videos

Incentivized

• Sometimes Gong doesn't understand the context of the sentence and mistranslates the transcripts, leading to confusion and requiring manual review.
• The generated reports aren't as detailed, especially the Gong Engage reports. Extra steps are required to search for useful information, which is only available in the CSV files, which contain the complete information needed for proper analysis.
• I would like a feature where I can automatically tag groups of calls, making it easier to search for information in transcripts without having to go call by call or do that work myself.

Incentivized

• We face some challenges sometimes when tldv doesn't join the meeting properly. It blocks us and we have to rum some other notetaker we have. This usually happens when some person has the setting to have tldv always joining the meeting that the person is invited to. In this case, there's a conflict between the notetakers and we have to resolve them.

Incentivized

Gong is one of the best if not the best tools we have in or tech stack in terms of ROI and ease of use. The ai features that have been released over the past year have continued to add value and are not just shiny new features that don't get used. It is also an easy to use platform for our sales and customer success reps, takes very little time to become proficient in. The deal boards also provide great visibility into opps for management and leadership

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Some points could be improved and highlight the functions and versions. Alguns pontos poderiam ser melhorado e realçai as funções e versões.

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It does great for all the things I've mentioned. I didn't give it a 10/10 because I still think there is room to improve as far as improving the quality of the insights that are more actionable. I.e. this happened so you should think about doing this thing as a next step.

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Its average in everything and thus 5/10.

Since it is free for the most part; my submission is go for it

Don't expect anything amazing or out of the ordinary from it.

Incentivized

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

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muy bueno

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This is nothing something I'm able to answer

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Apenas falta más claridade no treinamento para uso en varias plataformas

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It stacks up in a different way. All of these companies try to do some feature that Gong does. Like Call recording, call analysis, AI discovery, Forecasting and Sales Activity tracking. Gong beats most, Otter.ai is a growing competitor though.

Incentivized

tl;dv has an advantage over Gemini wherein it can follow a template if there is a preset. Gemini's greatest advantage is its Google integration, and how much more it can do with the LLM if I had follow-up questions

I was not involved with the process

Incentivized

I was not involved with the process

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• I don't have specific metrics since this feature isn't used in my job personally, but I do know that our sales and CS teams use Gong with SFDC opportunities to help with forecasting closed won opportunities based on intent captured within the call.

Incentivized

• Has helped save me at least 5 hrs weekly to help me draft Meeting summaries quickly
• Helps keep me track of partner progress where each of the partners is driving $100K+ in Business and keep my followups on progress very professional
• Having a schedule of 20+ meetings on a avg., I have tried multiple AI assistants but settled for tl;dv pro

Incentivized