Likelihood to Recommend Very helpful in saving time and costs when it comes to planning business travel, tracking expenses, and reimbursement management. Their support team is friendly and comprehensive, they manage to do changes to our reservations within 10 hours before our trip with no extra costs. I can't find a scenario where it is less appropriate.
Read full review TripIt is great for anyone who has multiple trips at any given time. It is also very good at tracking multiple reservations automatically on individual trips. It's not appropriate for low volume trips or only short trips. It is also good for sharing itineraries with others. It's not good for calendar views.
Read full review Pros Very clean, attractive interface. TravelPerk is easy to use and looks great. Good customer support. When I've had trouble with bookings, TravelPerk support responds quickly and addresses the issue. You can easily add personal travel information (e.g., frequent flyer numbers) that are automatically applied to your flights, no need to add it manually with each booking. Read full review Itinerary Management - TripIt does a great job collecting all of your travel information, including your flight and hotel information all in one location, so that you don't have to deal with multiple vendor apps, emails, or even printouts of that info. It also handles multiple upcoming trips for even easier management and organization Notifications - TripIt notifies you of changes to your itinerary, such as delays or gate changes, which is great to have that information pushed to you rather than having to constantly look at flight boards for updates. Apple Watch integration - As an Apple Watch user, TripIt has gone the extra mile to provide a useful watch app for travelers, making your travel information available on your wrist. This makes it even easier to catch changes to your itinerary, and not have to juggle a phone while you already have a passport and luggage to worry about! Read full review Cons Truly awful customer service agents who are careless and make mistakes constantly Inability to see other travelers on the App, even as an admin AE does not escalate issues quickly or seriously enough Read full review Some addresses sometimes do not load (But this is becoming rare these days) Add some color to the icons (again minor improvement) Ability to create cross destination group trips with different cities to have a full overview of the trip and crossover points Read full review Likelihood to Renew Its so ingrained in the company performance that I cant see us switching to anything else- Its not broke, we're not fixing it!
Read full review Usability For me- Tripit was super easy right out of the gate. Initially, using Concur required a little bit of training.
Read full review Reliability and Availability Ive only had the receipt scan feature crash 1 time; no other issues- in fact the app is more on top of details than I am!!
Read full review Performance pages load fast, notifications are great. up to minute. after deboarding- my next steps are displayed. Syncs with the hotel & frequent flyer rewards programs too.
Read full review Support Rating Great customer service and the chat is wonderful. There is always someone connected.
Read full review I have never called their support. That is a great question especially when rolling out into a medium to large organization. Concur is a well-respected company, so I can only suppose their Support is reasonable. I have not experienced their support.
Read full review Implementation Rating Set up clear workflows & processes for the masses! No problems with software, only end users...haha
Read full review Alternatives Considered Travel Perk can be globally used from all of our Offices, worldwide, applying the same regulations and corporate Credit Cards. It searches for all Airlines and Hotels, listening results according to priorities and search metrics.
Read full review TripIt is designed specifically to help individuals manage their travel info in one place. Before I used TripIt, I had to manually save my travel info in a
Google Drive folder, add flights to my personal calendar, then manage multiple airline apps to get flight alerts. TripIt has made my travel much easier.
Read full review Scalability Tripit is working great for everyone, each department meeting both company and individual needs.
Read full review Return on Investment Generally, there are cost savings available over other options. Providing employees with autonomy frees up the management team from having to book and/or approve travel. Read full review It makes it easy to see if your are missing a hotel stay. It makes it easy to see if you are missing a flight. It makes it easy to send reservations to someone's email and have it added to their TripIt. Read full review ScreenShots