Trumpia vs. Webex Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Trumpia
Score 8.2 out of 10
N/A
Trumpia's automated texting software goes beyond contact collection and mass texting. It offers the possibility of creating personalized interactions with contacts. Trumpia can be used to create custom-tailored workflows and automation. The texting software offers a sophisticated set of
$94
per month
Webex Connect
Score 9.0 out of 10
N/A
Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user…N/A
Pricing
TrumpiaWebex Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TrumpiaWebex Connect
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsCore Plans and Advanced Plans have different monthly and yearly pricing options depending on the number of text messages that will be sent. All Advanced Plans include Workbench; an automated text message workflow builder with drag-and-drop functionality. Add-ons like additional users, dedicated short codes, dedicated account manager or campaign consulting are also available.
More Pricing Information
Community Pulse
TrumpiaWebex Connect
Best Alternatives
TrumpiaWebex Connect
Small Businesses
OneSignal
OneSignal
Score 8.0 out of 10
Telegram
Telegram
Score 9.0 out of 10
Medium-sized Companies
LocaliQ
LocaliQ
Score 8.8 out of 10
Telegram
Telegram
Score 9.0 out of 10
Enterprises
Airship
Airship
Score 8.7 out of 10
Telegram
Telegram
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TrumpiaWebex Connect
Likelihood to Recommend
8.2
(4 ratings)
8.6
(7 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
8.5
(6 ratings)
User Testimonials
TrumpiaWebex Connect
Likelihood to Recommend
Trumpia
Trumpia is very good for a small to mid-size company that sends out texts 1 to 2 times a month. If you are large organization, have a lot of email records and/or send out texts very frequently throughout the month Trumpia may not be the most cost effective option. In that case it might be better to explore whether or not your CRM has text message functionality and see how that compares to Trumpia
Read full review
Cisco
I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers.
Read full review
Pros
Trumpia
  • Account Management
  • Customer Service
  • Automated Text Campaigns
Read full review
Cisco
  • It makes customer communication easy.
  • It improves customer interactions.
  • I like its ability to personalize customer journey as thus helps boost customer satisfaction.
  • It comes with great automation capabilities.
  • It better customer experience as well as enhancing digital resilience.
  • The tool supports multiple digital communication channels.
Read full review
Cons
Trumpia
  • They could do a better job of bridging the gap between their platform and client's CRMs to ensure that information is shared in both places.
Read full review
Cisco
  • integrating multiple third-party applications
  • The initial setup and configuration can be a bit complex for new users
  • The documentation could be more detailed for advanced automation use cases, and sometimes the response time for support queries feels slower during peak hours.
Read full review
Likelihood to Renew
Trumpia
It is easy to use and I am now familiar with the platform
Read full review
Cisco
No answers on this topic
Usability
Trumpia
No answers on this topic
Cisco
I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.
Read full review
Alternatives Considered
Trumpia
We have only used Trumpia since we began sending out promotional text messages back in 2016. We have been very happy with Trumpia therefore we have not had to explore any other providers. The only other option that we may explore in the future is sending out promotional texts messages directly through our CRM and see how that works
Read full review
Cisco
It doesn't stack against software like Teams - although Teams does have its own faults. Teams streamlines the communication between users, while Webex Connect feels outdated and is very glitchy. It is an ordeal to use Webex Connect when compared to Teams or even other similar applications. I do not recommend Webex Connect.
Read full review
Return on Investment
Trumpia
  • Trumpia has helped us improve our efficiency.
Read full review
Cisco
  • Webex Connect has enabled us to automate customer follow-ups via email and SMS reminders.
  • The software has enabled us to schedule property viewings at different locations, depending on the customer's flexibility and preferences.
  • The use of Webex Connect has enabled us to send our available properties for sale to our target clients and investors.
Read full review
ScreenShots

Trumpia Screenshots

Screenshot of Trumpia is an omni-channel platform: it can be used to send both text messages and emails.Screenshot of Trumpia features an AI message generator for texts and emails.Screenshot of The email editor features drag-and-drop elements to create customized marketing emails.Screenshot of More than 20 email templates availableScreenshot of Automated text message workflows templates - general templates and especial workflows for different industries.Screenshot of Example of an automated text message workflow with drag-and-drop-functionality.