Userlytics vs. Zendesk Suite
Userlytics vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Userlytics | N/A | Userlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis. | $3,450 per year | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Userlytics | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Userlytics | Zendesk Suite | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Userlytics | Zendesk Suite | |
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Small Businesses | Smartlook Score 8.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Optimizely Web Experimentation Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Optimizely Web Experimentation Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Userlytics | Zendesk Suite | |
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Likelihood to Recommend | 7.6 (4 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | 10.0 (40 ratings) |
Usability | 9.0 (2 ratings) | 7.7 (24 ratings) |
Availability | 4.0 (1 ratings) | 8.6 (13 ratings) |
Performance | 5.0 (1 ratings) | 8.0 (10 ratings) |
Support Rating | 9.0 (1 ratings) | 9.0 (29 ratings) |
In-Person Training | 9.0 (1 ratings) | 10.0 (1 ratings) |
Online Training | 7.0 (1 ratings) | 7.9 (9 ratings) |
Implementation Rating | 8.0 (1 ratings) | 9.0 (18 ratings) |
Configurability | 2.0 (1 ratings) | 9.3 (3 ratings) |
Ease of integration | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 5.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 2.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 7.0 (1 ratings) | - (0 ratings) |
Userlytics | Zendesk Suite | |
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Likelihood to Recommend | Userlytics | Zendesk |
Pros | Userlytics | Zendesk |
Cons | Userlytics | Zendesk |
Likelihood to Renew | Userlytics No answers on this topic | Zendesk |
Usability | Userlytics | Zendesk |
Reliability and Availability | Userlytics No answers on this topic | Zendesk |
Performance | Userlytics No answers on this topic | Zendesk |
Support Rating | Userlytics | Zendesk |
In-Person Training | Userlytics | Zendesk No answers on this topic |
Online Training | Userlytics | Zendesk |
Implementation Rating | Userlytics | Zendesk |
Alternatives Considered | Userlytics | Zendesk |
Scalability | Userlytics | Zendesk No answers on this topic |
Return on Investment | Userlytics | Zendesk |
ScreenShots | Userlytics Screenshots | Zendesk Suite Screenshots |