TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    vcita

    Score9 out of 10
    N/AvCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…

    $35

    per month

    Wix

    Score8.1 out of 10
    N/AWix is a website builder used to grown an online presence. The platform allows users to build their website from scratch, choose from designer-made templates, or use an AI website builder to add sections, images, and text.

    $17

    per month

    Pricing
    vcitaWix
    Editions & Modules
    Essentials
    $35
    per month
    Business
    $65
    per month
    Platinum
    $110
    per month
    Free
    $0
    Light
    $17
    per month
    Core
    $29
    per month
    Business
    $39
    per month
    Business Elite
    $159
    per month
    Offerings
    Pricing Offerings
    vcitaWix
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing.—
    More Pricing Information
    Community Pulse
    vcitaWix
    Considered Both Products
    WiseStamp
    No answer on this topic
    Wix
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    87%
    Would buy again
    27 Answers
    Delivers good value for the price
    No answers on this topic
    93%
    Delivers good value for the price
    28 Answers
    Happy with the feature set
    No answers on this topic
    84%
    Happy with the feature set
    26 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    No answers on this topic
    93%
    Implementation went as expected
    28 Answers
    Features
    vcitaWix
    Sales Force Automation
    Comparison of Sales Force Automation features of vcita and Wix
    Feature
    vcita
    8.8
    5 Ratings
    12% above category average
    Wix
    -
    Ratings
    Customer data management / contact management9.55 Ratings00 Ratings
    Workflow management8.04 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of vcita and Wix
    Feature
    vcita
    7.0
    3 Ratings
    10% below category average
    Wix
    -
    Ratings
    Email marketing7.03 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of vcita and Wix
    Feature
    vcita
    8.0
    5 Ratings
    4% above category average
    Wix
    -
    Ratings
    Billing and invoicing management9.05 Ratings00 Ratings
    Reporting7.03 Ratings00 Ratings
    Customization
    Comparison of Customization features of vcita and Wix
    Feature
    vcita
    6.8
    7 Ratings
    12% below category average
    Wix
    -
    Ratings
    Custom fields6.67 Ratings00 Ratings
    API for custom integration7.02 Ratings00 Ratings
    Platform
    Comparison of Platform features of vcita and Wix
    Feature
    vcita
    8.6
    7 Ratings
    12% above category average
    Wix
    -
    Ratings
    Mobile access8.67 Ratings00 Ratings
    Security
    Comparison of Security features of vcita and Wix
    Feature
    vcita
    9.7
    6 Ratings
    14% above category average
    Wix
    -
    Ratings
    Role-based user permissions9.76 Ratings00 Ratings
    Best Alternatives
    vcitaWix
    Small Businesses
    Salesflare
    Score10 out of 10
    WebWave
    Score9.5 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    10Web
    Score7.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    vcitaWix
    Likelihood to Recommend
    9.7
    (10 ratings)
    7.5
    (101 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (4 ratings)
    Usability
    9.5
    (4 ratings)
    7.7
    (10 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (2 ratings)
    Support Rating
    8.5
    (4 ratings)
    6.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    vcitaWix
    Likelihood to Recommend
    WiseStamp
    It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
    Incentivized
    Read full review
    Wix
    I would recommend Wix if you're more website-savvy; it is more customizable than Squarespace. However, Squarespace's modules look more polished than Wix's, which you drag and drop onto the site. With Wix, you need to do a lot more work, and it allows for more customizations, but I am a lot quicker on Squarespace.
    Incentivized
    Read full review
    Pros
    WiseStamp
    • Great for online appointment bookings.
    • Good for taking payments.
    • Good for onboarding new clients.
    • Integrates with your website.
    • Integrates with Facebook Pages.
    Incentivized
    Read full review
    Wix
    • Easy to create and duplicate website, and web pages for similar products, services and campaigns, so you do not have to start from scratch
    • Find features such as video, image and button, and templates to customise your website's feel and look. For example, recently, I was able to add a countdown timer for the sale of tickets to our online conference.
    • Creating website Anchors - making it easy for you to take a visitor to a particular part of a page so that they do not need to scroll through the entire webpage making it more user-friendly.
    • The SEO part of Wix makes it easy for you to set up meta data, create fully functional social media shares that are on brand and looks professional in the Google search engine..
    Incentivized
    Read full review
    Cons
    WiseStamp
    • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
    • Improved ease of use with forms.
    Incentivized
    Read full review
    Wix
    • In my opinion, with the removal of the ADI web-building tool in favor of editor, user-friendliness has suffered tremendously.
    • In my opinion, the removal of the ADI web-building tool in favor of editor makes that a big portion of a website has to be redesigned, as items are now linked to each other in a different way than before.
    • In my opinion, the removal of the ADI web-building tool in favor of editor makes Wix only usable for professional website builders and no longer for the general public.
    Read full review
    Likelihood to Renew
    WiseStamp
    No answers on this topic
    Wix
    We will definitely renew Wix. The ability to completely control our website has been invaluable to us. We will maintain this service as long as we are an incorporated organization, we've tried several other software options and this has been the best solution by far for all of our needs.
    Incentivized
    Read full review
    Usability
    WiseStamp
    Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
    Incentivized
    Read full review
    Wix
    Great customization, but a pain to backtrack. They recently added the ability to set fonts etc as headings, title, body etc, but if you did not begin your build with these presets you are screwed if you ever try to change font/ colors/layout etc.
    Incentivized
    Read full review
    Reliability and Availability
    WiseStamp
    No answers on this topic
    Wix
    I never had an outage issue per say. I would say it was very reliable of a website building platform and as a marketing source there was never any issues connecting it to the server. I don’t recall there being any editing tools or hosting issues. Nothing went down when using it.
    Incentivized
    Read full review
    Performance
    WiseStamp
    No answers on this topic
    Wix
    Not complex at all. It teaches you how to use their platform in a dynamic way. Each tutorial offers an explanation that can be reviewed later on. The connection speed of a web page has been smooth so far, with no major problems regarding this subject. Overall, Wix can manage 10+ pages with great connection speed.
    Incentivized
    Read full review
    Support Rating
    WiseStamp
    I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
    Incentivized
    Read full review
    Wix
    As stated before I didn’t use the support as I did not have the feature and did not often enough need the help. I was able to figure it out mostly on my own by exploring the site. I’ve found exploring and playing on it told me how to do most things.
    Incentivized
    Read full review
    Implementation Rating
    WiseStamp
    No answers on this topic
    Wix
    Like I said I was a beginner so it was fun to navigate and teach myself how to implement the features when building and maintaining my site. It was a fairly easy place to host my domain, and creat something simple.
    Incentivized
    Read full review
    Alternatives Considered
    WiseStamp
    I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
    Incentivized
    Read full review
    Wix
    Wix is a great starting platform for anyone looking to create a website. It definitely holds its own against any other all in one website creation platform. The one thing I would say is if your main focus is solely on eCommerce you may be better off using something like Squarespace which is specifically designed for that market.
    Incentivized
    Read full review
    Scalability
    WiseStamp
    No answers on this topic
    Wix
    I give this rating to Wix because it's a great content creator. It has a great platform and also offers great customer service. If you encounter any technical issues, with Wix you will find a solution. For premium members or domain holders, this is the same as for Trial members or non-domain holders.
    Incentivized
    Read full review
    Return on Investment
    WiseStamp
    • I have no clue
    • I'm assuming that we would not have people making appointments with us if we didn't have this service
    Incentivized
    Read full review
    Wix
    • Wix has helped the companies I've worked with to promote their products and events. Without Wix, it would be extremely difficult to create landing pages for email campaigns or advertisements so, Wix has enabled us to save a lot of marketing and design labor.
    • As a marketer for a non-profit (and previously for a startup), Wix has helped the companies I've served to build marketing campaigns despite having little to no marketing budget. Because many of its features are free or affordable, small businesses and non-profits receive a huge ROI since there isn't much investment required.
    Incentivized
    Read full review
    ScreenShots

    vcita Screenshots

    Screenshot of vcita's features, that make it a marketing-driven CRM for small businesses