What users are saying about
Likelihood to Recommend
Spend time understanding how the posts will actually work on each of the platforms you intend to use (e.g. Facebook, LinkedIn, Twitter). The posts behave differently depending on which platform you are posting to. In some cases, depending on your requirements, you may need to still post natively (you can still track the links with Viralheat).
- Viralheat is very easy to use. As an individual user, it was a relief that I was not charged with support or training. The product was intuitive so it was no problem for me to navigate on my own.
- Monitoring is powerful - I like that I can monitor all the important key terms in one stream versus many columns.
- Sentiment analysis is really useful in helping me determine how to prioritize.
- It would be nice if they still offered smaller plans for SMBs or individual users like myself. Fortunately I was grandfathered in for being a long time user.
Likelihood to Renew
Based on 13 answers
Viralheat offered the features I needed. Also, the team is really helpful and responsive to any questions I may have while using the tool.
Based on 1 answer
I found it really easy to use and I use it on a daily basis and can easily find my way around. It has the usability of a consumer application for an Enterprise product that does very complex things in a very elegant manner.
Team Lead in Research & DevelopmentEntertainment Company, 1001-5000 employees
Based on 2 answers
The customer success team clearly cares about how well we do. They are quick to get back to us and they always offer to jump on a screen share so we can understand and learn new features.
Based on 1 answer
I chose Viralheat because it offered the most valuable monitoring capabilities. Plus it was easy for me to use and understand.
Return on Investment
Premium Consulting/Integration Services—
Entry-level set up fee?