What users are saying about
19 Ratings
19 Ratings
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Score 5.1 out of 101

Likelihood to Recommend

Viralheat

If social is a big part of your business in more departments than just marketing and communications (marcom), make sure to let the team know and ask how Viralheat can accommodate multiple users and departments. Viralheat was great during the evaluation process because they were willing to show us exactly what they could do for our company - they even customized accounts for us to show us the true value of signing on.
Jason Owen profile photo

Pros

Viralheat

  • Lead Identification - We use this feature heavily. In our industry people are always looking to feel more protected so we've found that these leads are often hotter than others.
  • Monitoring - They topic profiles allow us to monitor for specific keywords that matter to us and our business.
  • Cross-functional - Many people on different teams can seamlessly use this tool to communicate with one another. This saves us a lot of time and manual work.
Jason Owen profile photo

Cons

Viralheat

  • More improvements in user experience
  • More tracking tools for analytics
  • More ways to create reports
No photo available

Likelihood to Renew

Viralheat

Viralheat 8.3
Based on 13 answers
Very likely, our management doesn't like to change gears much when we're already educated on our current system. Also, it seems to be meeting all our needs for now.
No photo available

Usability

Viralheat

Viralheat 9.1
Based on 1 answer
I found it really easy to use and I use it on a daily basis and can easily find my way around. It has the usability of a consumer application for an Enterprise product that does very complex things in a very elegant manner.
No photo available

Support

Viralheat

Viralheat 8.8
Based on 2 answers
The customer success team clearly cares about how well we do. They are quick to get back to us and they always offer to jump on a screen share so we can understand and learn new features.
Jason Owen profile photo

Implementation

Viralheat

Viralheat 8.2
Based on 1 answer
We were up and running within an hour.
Jason Owen profile photo

Alternatives Considered

Viralheat

Viralheat is a great tool, they are continuing to improve and integrate with new tools, which is something I did not see with previous softwares.
Jessica Snavely profile photo

Return on Investment

Viralheat

  • Better customer service in the social media space
  • Better ROI insights on our social media campaigns
  • Better customer service than competing products.
Jessica Snavely profile photo

Pricing Details

Viralheat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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