What users are saying about

Viralheat

19 Ratings

Viralheat

19 Ratings
Score 5.1 out of 101

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Likelihood to Recommend

Viralheat

Spend time understanding how the posts will actually work on each of the platforms you intend to use (e.g. Facebook, LinkedIn, Twitter). The posts behave differently depending on which platform you are posting to. In some cases, depending on your requirements, you may need to still post natively (you can still track the links with Viralheat).
Alex Samano profile photo

Pros

  • Viralheat is very easy to use. As an individual user, it was a relief that I was not charged with support or training. The product was intuitive so it was no problem for me to navigate on my own.
  • Monitoring is powerful - I like that I can monitor all the important key terms in one stream versus many columns.
  • Sentiment analysis is really useful in helping me determine how to prioritize.
Sakeena Zarin Naseem profile photo

Cons

  • It would be nice if they still offered smaller plans for SMBs or individual users like myself. Fortunately I was grandfathered in for being a long time user.
Sakeena Zarin Naseem profile photo

Likelihood to Renew

Viralheat8.3
Based on 13 answers
Viralheat offered the features I needed. Also, the team is really helpful and responsive to any questions I may have while using the tool.
Sakeena Zarin Naseem profile photo

Usability

Viralheat9.1
Based on 1 answer
I found it really easy to use and I use it on a daily basis and can easily find my way around. It has the usability of a consumer application for an Enterprise product that does very complex things in a very elegant manner.
No photo available

Support

Viralheat8.8
Based on 2 answers
The customer success team clearly cares about how well we do. They are quick to get back to us and they always offer to jump on a screen share so we can understand and learn new features.
Jason Owen profile photo

Implementation

Viralheat8.2
Based on 1 answer
We were up and running within an hour.
Jason Owen profile photo

Alternatives Considered

I chose Viralheat because it offered the most valuable monitoring capabilities. Plus it was easy for me to use and understand.
Sakeena Zarin Naseem profile photo

Return on Investment

  • Stronger analytics
  • More efficient
  • Better customer service
  • Better ROI from good leads on social
Kirsten Spitzer profile photo

Pricing Details

Viralheat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details