What users are saying about
19 Ratings
19 Ratings
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Score 5.1 out of 101

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Likelihood to Recommend

Viralheat

Viralheat is great for those who have to report back with hard numbers or proof backing a specific campaign or initiative. If this is important to you, make sure you ask to see examples for the monitoring and reporting features. Also, the amount of monitoring you do will impact your quote, so have that information in mind.
No photo available

Pros

  • Measuring sentiment is not an easy task and Viralheat provides a simple but effective way to follow the sentiment trend.
  • Tracking competitor's activity and also sentiment around their brand.
  • It's easy to create posts using the Viralheat widget, or directly from within the web application and then managing the calendar of posts.
Alex Samano profile photo

Cons

  • It would be nice if they still offered smaller plans for SMBs or individual users like myself. Fortunately I was grandfathered in for being a long time user.
Sakeena Zarin Naseem profile photo

Likelihood to Renew

Viralheat8.3
Based on 13 answers
I would still love to use it but I'm not working at the company :)
Kirsten Spitzer profile photo

Usability

Viralheat9.1
Based on 1 answer
I found it really easy to use and I use it on a daily basis and can easily find my way around. It has the usability of a consumer application for an Enterprise product that does very complex things in a very elegant manner.
No photo available

Support

Viralheat8.8
Based on 2 answers
The customer success team clearly cares about how well we do. They are quick to get back to us and they always offer to jump on a screen share so we can understand and learn new features.
Jason Owen profile photo

Implementation

Viralheat8.2
Based on 1 answer
We were up and running within an hour.
Jason Owen profile photo

Alternatives Considered

Viralheat had the most comprehensive monitoring tool from what we saw. We liked the fact that they do not limit the number of mentions that come in through the topic profiles. Also, the UI/UX was much easier to work with.
Anand Saggi profile photo

Return on Investment

  • Better understanding of social media conversations and activity around key topics, prospective customers, competition, vernacular
  • It was instrumental in our exceeding our pilot launch goals by revealing customer opportunities within social media conversations...more effective than email marketing
  • Increased efficiency due to good usability
Paul Sebastien profile photo

Pricing Details

Viralheat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details