We are working on building a new type of television streaming technology and wanted to see what people are saying in the market. We use Viralheat for its monitoring capabilities to locate conversations around our space and competitor products to gain insight on how they are being received. We use Viralheat to deliver the dev team with information they can use.
Viralheat had the most comprehensive monitoring tool from what we saw. We liked the fact that they do not limit the number of mentions that come in through the topic profiles. Also, the UI/UX was much easier to work with.
Viralheat provided our team with the kind of monitoring tool we were looking for. As an added bonus, they had a member of their team brainstorm the best ways for us to set up our account to ensure we weren’t missing anything. Great customer service.
Viralheat is great for monitoring - whether you’re monitoring a product, service, space, or event. We had to monitor a handful of different things and we found that it was really easy to set up these topic profiles in Viralheat and access the data. I can’t speak to the publishing/engagement portion of the tool because we didn’t use it. Make sure to ask if Viralheat covers your basic needs and then ask them to suggest other features that might help.