TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Visitor Queue

    Score6.9 out of 10
    N/AAccording to the vendor, Visitor Queue is a software solution designed for website visitor tracking and personalization. It aims to assist businesses in identifying companies visiting their websites by providing detailed information such as company names, contact details, user data, and key decision makers within those organizations. By customizing the website experience based on visitor firmographics, the product intends to enhance conversion rates and attract more customers. While specific…

    $49

    VisitorTrack

    Score10 out of 10
    N/AVisitorTrack is a web analytics product from netFactor. It works beyond traditional web analytics to convert anonymous website "clicks" into intelligence on business visitors – without any registration action. Positioned as “Caller ID for Your Website”, the reporting and content are designed for B2B lead generation. Users receive detail on the companies visiting a site, executive profiles, address, phone, website, visit details and analytics, along with features like email alerts, Salesforce…

    $199

    per month

    Pricing
    Visitor QueueVisitorTrack
    Editions & Modules
    100 Leads Per Month
    $49.00
    300 Leads Per Month
    $99.00
    500 Leads Per Month
    $119.00
    1000 Leads Per Month
    $209.00
    2000 Leads Per Month
    $309.00
    VisitorTrack
    $199.00
    per month
    Offerings
    Pricing Offerings
    Visitor QueueVisitorTrack
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFor more than 2000 leads, please contact us.VisitorTrack plans start at $199
    More Pricing Information
    Community Pulse
    Visitor QueueVisitorTrack
    Considered Both Products
    Visitor Queue
    No answer on this topic
    netFactor
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    86%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    No answers on this topic
    Best Alternatives
    Visitor QueueVisitorTrack
    Small Businesses
    Matomo Analytics
    Score9 out of 10
    Matomo Analytics
    Score9 out of 10
    Medium-sized Companies
    Lead Forensics
    Score9 out of 10
    Lead Forensics
    Score9 out of 10
    Enterprises
    Chartbeat
    Score9.2 out of 10
    Chartbeat
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Visitor QueueVisitorTrack
    Likelihood to Recommend
    6.9
    (7 ratings)
    10.0
    (7 ratings)
    Likelihood to Renew
    5.5
    (1 ratings)
    -
    (0 ratings)
    Usability
    6.4
    (1 ratings)
    -
    (0 ratings)
    Availability
    7.3
    (1 ratings)
    9.1
    (1 ratings)
    Performance
    6.4
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.4
    (1 ratings)
    10.0
    (2 ratings)
    Online Training
    6.4
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.3
    (1 ratings)
    -
    (0 ratings)
    Configurability
    6.4
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    6.4
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    6.4
    (1 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    6.4
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    6.4
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Visitor QueueVisitorTrack
    Likelihood to Recommend
    Visitor Queue
    We have been using Visitor Queue for a while now. To be honest, we have not seen anything wrong or difficult to use or that can be improved Providing a discount for the startups would be the only thing that we can ask or add Other than that we are pretty satisfied
    Read full review
    netFactor
    VisitorTrack is best used with websites that have good page/file naming conventions. You can create alerts and reports based on triggers that match certain URLs, or parts of page names. For instance, you would want to consistently name pages related to your products to contain a certain string in the file name, like domainname.com/product_XXXXXXX.html, where "product" is consistent across all your products. There are other techniques, but consistency with naming conventions will be helpful to you. No worries, their support team will help you see what you want to see.
    Read full review
    Pros
    Visitor Queue
    • Allows you to have more than one website being tracked
    • Makes it easy to integrate with other platforms
    • Gives you proper tracking information
    Incentivized
    Read full review
    netFactor
    • Bombora without a doubt is the slickest thing you will ever see. How real is that visitor?
    • Built-in contact searches for company to generate a specific marketing list
    Incentivized
    Read full review
    Cons
    Visitor Queue
    • The companies identified were a mixture of ISPs and companies
    • It did not capture as many companies as other products
    • That's about it. Not much more I can add.
    Incentivized
    Read full review
    netFactor
    • As a relatively new user, this is not an easy question to answer. I have already seen improvements (Dashboard) since I have been using VisitorTrack.
    • It would be great to see some more 'how to' video's in the help section.
    Read full review
    Likelihood to Renew
    Visitor Queue
    we are still early stage and costs are a little bit high and we need to have a bigger team to optimize the outcome
    Read full review
    netFactor
    No answers on this topic
    Usability
    Visitor Queue
    it was pretty straight forward and easy to use with small teams
    Read full review
    netFactor
    No answers on this topic
    Support Rating
    Visitor Queue
    we had no problems in getting support
    Read full review
    netFactor
    VisitorTrack support is outstanding and personalized. I have always gotten prompt answers, directly from their staff without any language barriers, which I typically have to deal with from other vendors who outsource overseas.
    Incentivized
    Read full review
    Online Training
    Visitor Queue
    the training was ok, we knew the basics and we didnt need intensive training.
    Read full review
    netFactor
    No answers on this topic
    Implementation Rating
    Visitor Queue
    It was easy to implement and we did not have any issiues
    Read full review
    netFactor
    No answers on this topic
    Alternatives Considered
    Visitor Queue
    I evaluated Lead Forensics. It's very similar to Visitor Queue but more expensive and I would say the only thing that seems to be a bit better is their dashboard is more comprehensive/visual.
    Incentivized
    Read full review
    netFactor
    VisitorTrack is easy to use and highly accurate. They have a lot of capabilities to sort and filter your data.
    Read full review
    Return on Investment
    Visitor Queue
    • We did not select the tool.
    • It was in the top 3 of solutions we looked at
    • Again, we had a unique requirement and it didn't fit
    Incentivized
    Read full review
    netFactor
    • Ability to identify some key search terms used and make sure they have a presence on our web site
    • Ability to see when new prospects visit our site so we can time follow ups accordingly
    • Ability to set triggers on high value prospects which helps save time (I am a one man team)
    Read full review
    ScreenShots

    Visitor Queue Screenshots

    Screenshot of Enjoy the contact information of the companies that have visited your website.Screenshot of Identify what your website visitors did while on your website.Screenshot of Identify who the decision makers are at the companies that visit your website.Screenshot of Identify the companies that have visited your website!

    VisitorTrack Screenshots

    Screenshot of VisitorTrack is like "Caller ID for your Website"Screenshot of Turn anonymous website visitors into B2B leadsScreenshot of Get detailed visitor reports and dashboardsScreenshot of View accurate contact records for the executives you target