Bandwidth vs. Webex Connect

Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.

Incentivized

I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers.

Incentivized

• Bandwidth has great customer service. They are all friendly and super helpful.
• They are innovative and constantly updating their APIs, UIs, and products they offer.
• Their UI and API are user friendly and intuitive.

Incentivized

• It makes customer communication easy.
• It improves customer interactions.
• I like its ability to personalize customer journey as thus helps boost customer satisfaction.
• It comes with great automation capabilities.
• It better customer experience as well as enhancing digital resilience.
• The tool supports multiple digital communication channels.

• Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
• Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
• SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.

Incentivized

• integrating multiple third-party applications
• The initial setup and configuration can be a bit complex for new users
• The documentation could be more detailed for advanced automation use cases, and sometimes the response time for support queries feels slower during peak hours.

Incentivized

Webex Connect is an easy to use tool and has numerous integration options.

Initial software setup process is straightforward no need for expensive training or guidance.

Availability of reliable customer support services and affordable subscription and pricing plans.

The software integrates well with front end applications and should both real-time live chat and calls.

Incentivized

Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.

Incentivized

The thing which makes Webex Connect different from its alternatives is its performance and quality they provide to the end user. They have a dedicated end to end encryption codes which is realizable and must have for a business due to that only we have chosen Webex Connect over other alternatives.

Incentivized

• We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.

Incentivized

• Webex Connect has enabled us to automate customer follow-ups via email and SMS reminders.
• The software has enabled us to schedule property viewings at different locations, depending on the customer's flexibility and preferences.
• The use of Webex Connect has enabled us to send our available properties for sale to our target clients and investors.