TrustRadius Insights for 3CX are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy-to-use Interface: Reviewers have consistently praised the user interface of 3CX, stating that it is easy to use and intuitive. Many users found the management interface easy to read and navigate, allowing them to quickly find what they needed. Some reviewers even mentioned that managing every phone and extension throughout their company was effortless with the 3CX interface.
Seamless Integration: The seamless integration offered by 3CX was highlighted as a valuable feature by multiple users. They appreciated the ease of integration with other systems, making it a seamless experience for their business operations. This capability allowed users to streamline their workflows and enhance productivity.
Flexible Configuration Options: Users were impressed with the flexibility offered by 3CX in configuring each extension and phone. Several reviewers mentioned the wide variety of options available, enabling them to tailor the system according to their specific needs. This flexibility empowered users to customize their communication setup for maximum efficiency.
We use 3cx to get incoming calls and also make outgoing calls.
Also we use it as an internal messaging platform.
Also we monitor the Queue of calls, listen to recordings, etc.
Pros
Chats between employees
Retrieving call recordings
Changing status of availability
Cons
Interface
More customization
Likelihood to Recommend
3cx is very well suited for internal chatting and for checking recordings, however when setting the status to "lunch" for example, I would prefer it to say when did the person go out for lunch. It would make it easier to monitor the employees.
Due to the size of our organizations, it is important to be able to have several different divisions or groups. For a big example we have several buildings and helps us to be able to group each person belonging to each group, not just the department but about the location along with their job title.
Pros
The team that came in to help set us up was great.
Being able to get some custom support on some issues.
To be able to pivot and transition between 2 different phone systems has been great.
Cons
I think the GUI changes within the Web interface are horrible and are now more confusing.
Being a little more user friendly.
Create a simple and basic GUI for different users.
Likelihood to Recommend
They have been very good to us, and I know we are a large project and they came in and ironed out the headaches as they popped us. Them being able to quickly troubleshoot and reposed to our requests has been wonderful. We are a little compartmentalized here, but anytime I've had to reach out for an issue I've gotten very quick responses.
VU
Verified User
Technician in Information Technology (1001-5000 employees)
3CX was a replacement for our legacy PBX solution. We needed something more modern to replace the entire company's legacy phone system[.]
Pros
Easy to install
Fairly simple to use
Cheap
Cons
Integrations and API
Scripting/cli tools
Likelihood to Recommend
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
VU
Verified User
Administrator in Information Technology (201-500 employees)
We use 3CX as the VoIP solution for our company. We have extensions that are assigned to certain staff who need them. We use call queues that allow our call center staff to take calls from patients and know what they are calling about. We can also run reports on the statistics of those call queues and those reports are able to be flexible to whatever information we need to pull.
Pros
The user interface is easy to use
It is easy to set up new extensions, call queues, and ring groups
It is easy to re-provision an extension on a new piece of hardware
Cons
I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
You need an SBC per location, which can be a point of failure.
You also need a server that might get disconnected, which is another point of failure.
Likelihood to Recommend
I think it is well suited for small businesses. Our company has around 200 employees and it works well for us. I don't have experience with a larger company but it may be better suited for smaller companies with fewer employees per location. We have had some trouble with too many people bogging down the SBC at one location and we had to install a second SBC.
Currently each of our department is using 3CX especially the Conference call feature which is really help us during the pandemic as everybody is working from home. It even have its own mobile app as the team can use it on the go without missing any company meeting and calls with customers.
Pros
Can be cloud or on-prem
User friendly
Easy integration
Cons
Product update
Hope for more integration with other applications
Need more guide online
Likelihood to Recommend
[3CX is] good for starter and even cooperate customers. With current promotion with 3CX, it even have free one year license so that can start small. Can be upgrade anytime with higher plan to suit need. Integration with CRM require higher license which is a bit challenging for small enterprise customer with limited budget.
We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine. In terms of customer service however this is not the case. The 3CX customer service simply doesnt exist unless you want to pay extra for things that should work. We currently renewed our license for another year, and the system still shows that the license is expired. Their "customer service" team says since the portal shows the license is updated, its our fault and we need to pay extra. Something which is not and we have the proof. Last year we had the exact same story, they charged us the 75 EUR support fee and their reply was to uninstall and reinstall.
Pros
Provision phones
Voice quality
Management options
Cons
Customer service
Licensing
Likelihood to Recommend
I would say stay away; even if it works well as a PBX, there is no support to back it. To reduce their support queries they are asking for 75 EUR independently, if [the issue is] your fault or not.
VU
Verified User
General Manager in Information Technology (11-50 employees)
We are using 3CX for our whole organization. As the system is VOIP based, it's very flexible and has helped our day-to-day operation to a great extent. What I like most about the system are its mobile and Windows apps. My clients can call my office and I can answer even if I am not at office. Last year I traveled internationally but was in touch with my clients through the mobile app.
Pros
Mobile and windows app
Automated transcript of voicemail
Flexible phone system management
The pricing is very affordable
Cons
It can include outgoing fax functionality
Voice quality appears to suffer greatly with weak Internet signal
Setting up conference calls could be made simpler
Can include texting capability
Likelihood to Recommend
3CX is a very affordable and dynamic phone system. It is very suitable in a heavy volume call situation, as ring groups are very adjustable. It is also suitable for a remote work condition. It's less appropriate when Internet quality is not very strong and outgoing fax service is required.
My entire school district uses the 3CX Phone System. It has allowed us to have a phone in each room, facilitating private conversations with a specific teacher, now the building or district office can not only talk privately with individual teachers, but teachers can also contact parents in a more convenient place and time. Switching to 3CX Phone System has also slashed the phone bill by two thirds. Anything that can save the school district some money is a great product, and that savings alone paid for the phones that were purchased for each classroom. It also allowed us to remove the intercom cables too, as it replaced our intercom old system as well.
Pros
The 3CX Phone System has a really nice auto-provision feature that works with plug and play phones, so then all that's needed is for each to have an extension assigned to them.
The 3CX Phone System web portal is exceptional. I love how I can keep it open during the day and quickly see who is busy on the phone and which lines are available. I can also call quickly by a simple click of the mouse.
The app that accompanies this allows me to provision my cellphone via the app to my classroom extension so that if I am out of my classroom and someone calls my phone, it also rings on my cell phone. I can also call via the app and it appears as if I am calling from my classroom extension.
Cons
The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.
Likelihood to Recommend
The 3CX Phone System is perfectly suited for schools or businesses that want a reliable phone system and a reduced phone bill. It functions on traditional phones, the web, and on cell phones via the app, making it flexible enough to suit today's business or educational institution needs. The installation can be done with some basic knowledge also, without needing to hire anyone or pay 3CX for assistance.
We are using the phone system throughout our organization. The phone system is very intuitive and user-friendly. I really like the seamless integration between the desktop portal and mobile app.
Pros
Easy-to-use.
User-friendly online portal.
Seamless integration.
Cons
Update the app with a new design.
Add option to add more people in conference.
Add the video call feature.
Likelihood to Recommend
The system is very helpful in organizing phone calls. It is easy to manage. I personally like the email notifications for voicemail and the portability from the portal to the phone system.
We replaced our old office phone system (Cisco Call Manager) with a cloud-based 3CX platform across our organization. Our office location was moved to a new building so it was the perfect time to replace it. As we also moved to a cloud-first strategy, we opted for a hosted 3CX platform. Although it as more features than the old system, I am afraid only the basic features are mostly used.
Pros
Call quality is good, better than our old system. Though technology-wise you can't compare, quality is better than I expected.
Having softphone and mobile apps available is a good feature.
Configuration for the user is relatively easy.
Cons
Mobile app is a bit dull to look at. Could be more modern looking
Softphone functionalty is ok, but not great
Likelihood to Recommend
A good replacement for your basic phone system. If you like mobile apps and softphone, this is also a system to have a very good look at. 3CX is a good competitor in the field but I strongly suggest to compare all the options. If you replace a legacy system you should inform your users of all the new features a system like 3CX offers.
VU
Verified User
Professional in Information Technology (1001-5000 employees)
