Good modern voice system with nice extra features.
Anonymous | TrustRadius Reviewer
September 21, 2019

Good modern voice system with nice extra features.

Score 8 out of 10
Vetted Review
Verified User
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Overall Satisfaction with 3CX Phone System

We replaced our old office phone system (Cisco Call Manager) with a cloud-based 3CX platform across our organization. Our office location was moved to a new building so it was the perfect time to replace it. As we also moved to a cloud-first strategy, we opted for a hosted 3CX platform. Although it as more features than the old system, I am afraid only the basic features are mostly used.
  • Call quality is good, better than our old system. Though technology-wise you can't compare, quality is better than I expected.
  • Having softphone and mobile apps available is a good feature.
  • Configuration for the user is relatively easy.
  • Mobile app is a bit dull to look at. Could be more modern looking
  • Softphone functionalty is ok, but not great
  • With the right call routing configuration the costs can come down
  • Having the mobile app makes employees better reachable.
We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.
I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.

Do you think 3CX Phone System delivers good value for the price?

Yes

Are you happy with 3CX Phone System's feature set?

Yes

Did 3CX Phone System live up to sales and marketing promises?

Yes

Did implementation of 3CX Phone System go as expected?

Yes

Would you buy 3CX Phone System again?

Yes

A good replacement for your basic phone system. If you like mobile apps and softphone, this is also a system to have a very good look at. 3CX is a good competitor in the field but I strongly suggest to compare all the options. If you replace a legacy system you should inform your users of all the new features a system like 3CX offers.