3CX is EZ as PI
June 30, 2022

3CX is EZ as PI

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 3CX

Due to the size of our organizations, it is important to be able to have several different divisions or groups. For a big example we have several buildings and helps us to be able to group each person belonging to each group, not just the department but about the location along with their job title.
  • The team that came in to help set us up was great.
  • Being able to get some custom support on some issues.
  • To be able to pivot and transition between 2 different phone systems has been great.
  • I think the GUI changes within the Web interface are horrible and are now more confusing.
  • Being a little more user friendly.
  • Create a simple and basic GUI for different users.
  • Search for a person
  • Figuring out what building they work at.
  • Low downtime
  • We had some hardware malfunction and our phones went out.
  • No phones working and answers seemed slow.
  • Trying to have a seamless transition (Always hiccups along the way).
These are not dedicated IP phone systems but they are the close I've used. Our old legacy phone system wasn't cutting it anymore. I would say our biggest hurdle for out-groups has been able to get the old legacy fax services working for 3CX and I'm not sure if it even does. Many users have loved the app and love being able to forward calls to their cell.

Do you think 3CX delivers good value for the price?


Are you happy with 3CX's feature set?


Did 3CX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 3CX go as expected?

I wasn't involved with the implementation phase

Would you buy 3CX again?


They have been very good to us, and I know we are a large project and they came in and ironed out the headaches as they popped us. Them being able to quickly troubleshoot and reposed to our requests has been wonderful. We are a little compartmentalized here, but anytime I've had to reach out for an issue I've gotten very quick responses.