3CX Review
Updated July 21, 2022
3CX Review
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with 3CX
We have used 3CX for over 10 years. As a PBX, we never had any issues it was working fine. In terms of customer service however this is not the case. The 3CX customer service simply doesnt exist unless you want to pay extra for things that should work. We currently renewed our license for another year, and the system still shows that the license is expired. Their "customer service" team says since the portal shows the license is updated, its our fault and we need to pay extra. Something which is not and we have the proof. Last year we had the exact same story, they charged us the 75 EUR support fee and their reply was to uninstall and reinstall.
- Provision phones
- Voice quality
- Management options
- Customer service
- Licensing
- Windows OS support
- We waste tons of hours talking to their customer service instead of working
- FreePBX, Sangoma Asterisk and formerly from Digium
In terms of scaling etc, Asterisk is tons better though as I understand, 3CX uses Asterisk behind the scenes as the engine.
Do you think 3CX delivers good value for the price?
No
Are you happy with 3CX's feature set?
Yes
Did 3CX live up to sales and marketing promises?
No
Did implementation of 3CX go as expected?
Yes
Would you buy 3CX again?
No