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An affordable product with great features
January 02, 2021

An affordable product with great features

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 3CX

We are using 3CX for our whole organization. As the system is VOIP based, it's very flexible and has helped our day-to-day operation to a great extent. What I like most about the system are its mobile and Windows apps. My clients can call my office and I can answer even if I am not at office. Last year I traveled internationally but was in touch with my clients through the mobile app.
  • Mobile and windows app
  • Automated transcript of voicemail
  • Flexible phone system management
  • The pricing is very affordable
  • It can include outgoing fax functionality
  • Voice quality appears to suffer greatly with weak Internet signal
  • Setting up conference calls could be made simpler
  • Can include texting capability
  • In terms of ROI, 3CX had a very positive impact. We struggled to find a versatile and affordable phone system for years, and 3CX was a great solution.
From both functionality and cost perspective, we were not happy with RingCentral and AT&T. However, they might have improved in recent years.

Do you think 3CX delivers good value for the price?

Yes

Are you happy with 3CX's feature set?

Yes

Did 3CX live up to sales and marketing promises?

Yes

Did implementation of 3CX go as expected?

Yes

Would you buy 3CX again?

Yes

3CX is a very affordable and dynamic phone system. It is very suitable in a heavy volume call situation, as ring groups are very adjustable. It is also suitable for a remote work condition. It's less appropriate when Internet quality is not very strong and outgoing fax service is required.