Name: A Peek Into Acefone
Uploaded: 2020-12-15T15:42:27.000Z
Duration: 1 min 40 s
Description: An introduction to Acefone and the services we provide.

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

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### VoIP Services
Users generally praise Acefone's voip services capabilities. The positive feedback highlights the ease of making and receiving calls, especially for international clients. Some users appreciate the call recording feature and the quality of calls provided by Acefone. However, there are also some concerns raised, such as recurring voice quality issues and difficulties in connecting calls. Despite these challenges, Acefone's voip services seem to offer a valuable solution for many users, particularly in terms of affordability and ease of use for both domestic and international calls.

### International Communication
Users generally appreciate Acefone's efficiency in international communication. The feedback highlights the ease of making quick international calls to reach clients and leads for daily tasks. The ability to use an international ID provided by the company through a UK number is seen as a convenient feature. Additionally, the cost-effectiveness of Acefone for international calls compared to other applications is a significant advantage. Users also find it beneficial that multiple individuals can use the same account simultaneously, making it a versatile option for international communication needs.

### Telephony Features
Users generally praise Acefone for its telephony capabilities, citing its efficient call handling and remote setup assistance as standout features. However, some users have expressed concerns about call clarity and connectivity issues, suggesting room for improvement in these areas. Additionally, there are mixed opinions regarding the dial tone, with some users suggesting a more unique and personalized tone for Acefone. Despite these minor drawbacks, Acefone's telephony features are generally regarded as reliable and beneficial for both domestic and international calls.

### Customer Support and Services
Users consistently highlight Acefone's customer support and services as a standout feature, praising the team for being helpful, quick, and friendly. The positive feedback revolves around the ease of use, good pricing, and the availability of useful features. While some users mention occasional issues with call connections to specific countries, the overall sentiment leans heavily towards satisfaction with the prompt and efficient resolution of any concerns by the support team. The exceptional service provided by Acefone's customer support team seems to be a key factor contributing to users' positive experiences with the platform.

### Technical Support
The reviews highlight a positive sentiment towards Acefone's technical support team, with users appreciating the knowledgeable and patient assistance provided. However, there were some concerns raised about the availability of the technical team not aligning with expectations set during sales conversations. Despite this, the overall consensus leans towards praising Acefone's technical support for its effectiveness in resolving issues and guiding users through setup processes.

### Compliance and Sensitive Content
Users also consistently highlight Acefone's robust compliance and sensitive content capabilities. They appreciate the attention to detail in handling sensitive information and ensuring data security. The platform's ability to effectively manage and protect sensitive content has garnered positive feedback from users, showcasing Acefone's dedication to maintaining high standards of compliance in their services.

### Pricing and Cost-Effectiveness
Users consistently praise Acefone for its cost-effective solutions and great pricing. The general sentiment among reviewers is that Acefone offers competitive pricing that helps businesses reduce costs significantly. Many users highlight the affordability of Acefone's services compared to other providers, emphasizing the value for money they receive. The ability to customize packages based on specific business needs while maintaining cost-effectiveness is a key factor that users appreciate. Additionally, the ease of setup and the availability of various features at a reasonable price point contribute to the positive perception of Acefone's pricing and cost-effectiveness.

### Onboarding and Setup
The feedback regarding Acefone's onboarding and setup process is predominantly positive, with users highlighting the ease and efficiency of the system. Many users appreciated the quick setup and the support provided by the onboarding team, emphasizing the simplicity and effectiveness of the onboarding session. Some users mentioned that the onboarding engineer was professional and helpful, ensuring a smooth transition onto the platform. Additionally, users expressed satisfaction with the features offered by Acefone and the competitive pricing, making the onboarding experience satisfactory and valuable for their business needs.

### Integrations and Applications
Users generally praise Acefone's seamless integrations with Zoho, Microsoft Teams, and Google products. The positive feedback highlights the ease of setup and configuration, as well as the flexibility in choosing from a variety of voices for voicemail and IVR messages. While some users found the initial integration with Zoho a bit confusing, the overall consensus leans towards the effectiveness and efficiency of Acefone's integrations and applications. The ability of Acefone to provide cost-effective solutions and dedicated support in resolving integration challenges has left a favorable impression on users, showcasing the company's commitment to meeting diverse business requirements.

Acefone has become a reliable solution for users to meet their telephone needs and work from anywhere. With its mobile app, users can take calls over the internet, providing them with flexibility and mobility. According to users, one of the standout features is the ability to have two phones ringing at the same time for a similar price to their previous service. This has been a game-changer for individuals and businesses who need to stay connected and manage multiple incoming calls efficiently.

Acefone's call center feature has also proven to be highly beneficial, particularly for those engaged in cold call marketing techniques. Users appreciate the platform's ability to effectively call a group of people, making their outbound call efforts more streamlined and productive. In addition, Acefone has successfully resolved issues with receiving calls, offering a reliable solution for both incoming and outgoing calls to multiple numbers.

The service has garnered positive feedback from users looking for cost-effective alternatives to traditional phone services. By switching from expensive BT cloudphone service to Acefone, customers have saved both money and time. Moreover, Acefone has proved beneficial for users who require telecommunication solutions within their companies or need specific phone numbers in particular countries.

Furthermore, Acefone's excellent customer service team has left users delighted. They have promptly addressed issues and provided helpful support even after the sales process. The platform is lauded by novice VOIP users who find it easy to set up with assistance from Acefone's knowledgeable support staff.

Another noteworthy use case of Acefone is its effectiveness in handling international client calls. Users have found it cheaper than other VoIP services for calling international numbers. The ability to record these calls for quality and training purposes has been an added advantage.

Overall, Acefone meets users' telephony needs effectively, whether they are individuals or companies. Its versatility, cost-effectiveness, and exceptional customer service make it a top choice in the market for remote working and telecommunication solutions.

Cons:
1. Time-consuming survey: Some users have mentioned that the survey process is time-consuming, which can be inconvenient for those who are looking for a quicker solution. They feel that the survey could be more streamlined to save time and improve overall user experience.
2. Limited technical support availability: Users have expressed a desire for the technical team to be available 24/7, indicating potential availability issues during emergencies or outside of regular business hours. This has caused frustration for some users who require immediate assistance and highlights the need for improved support accessibility.
3. Challenging system usability: Users have found the system challenging to use due to its in-depth nature, making it difficult for individuals without a strong background in Information technology to navigate effectively. They suggest improving user-friendliness by providing clearer instructions or tutorials to help new users adapt more easily and maximize their productivity with the system.

Basic

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Core

Power Suite

Engage

Digital

Acefone

Get a free copy of the Buyer's Guide to VoIP for tips, advice, and product info.

Need help deciding which VoIP provider is best for you?

Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Overview of Acefone's customisable, yet easy-to-use dashboard

Acefone provides enterprise-grade VoIP solutions. Our hosted phone systems, free phone numbers, and contact centre solutions help enhance your business’ communications. We offer bespoke communication solution to businesses of all sizes and customisable features to suit every unique need. Our competitive pricing and flexible plans fit every budget.

An introduction to Acefone and the services we provide.

A Peek Into Acefone

Acefone offers leading VoIP communication solution in the United Kingdom. With our customisable plans and unique features, we make sure every business finds their perfect match, be it a small company or a large enterprise. 

We ensure ease of access with our user-friendly portal and quickly integrate with the best business tools in a few simple steps. 
Get the most competitive pricing and pay for only what you use. No matter what device you use--Windows, Mac, Android, iOS--you can access us anywhere. 

And it doesn't end here. Our support team will handle all your queries 24x7x365.

Make your business communication future-proof with Acefone's VoIP services today.

#Acefone #VoIP #CloudCommunication

Learn more about Acefone here: 
https://www.acefone.com/uk/

Or call a Cloud Telephony expert at 0800-084-3663.

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Stay connected with Acefone:
Facebook: https://www.facebook.com/acefoneuk/
Twitter: https://twitter.com/acefoneuk/
Linkedin: https://www.linkedin.com/company/acefoneuk
Pinterest: https://uk.pinterest.com/acefoneuk/

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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