Action1

I use Action1 for all of my Windows devices to manage updates. When I first started with my organization, they didn't have a WSUS in place or really even managed Windows updates. We are a nonprofit organization so when I was looking for a product that could manage my updates and have a scheduled time to install them across my network and most importantly featured a low price tag or even free, Action1 instantly stood out to me. I have less than 200 endpoints so being able to use Action1 for free was a big help.

• Saved the organization money being that it was free
• Saved time on having to walk around and touch each device to upgrade to Windows 11
• Made assisting end users much more easier via remote access

Freshdesk and Freshservice

Remote Utilities

I use Action1 mainly for patch management and Remote Control. Patching is handled SO easily and efficiently across all my devices on the schedule that I determine and is hands down the best solution I've ever used for this task. Remote Control was my initial need in finding the platform and this also works extremely well and I use it daily.

• Action1 saves me so much time.
• Allows for easier access to Hybrid workers.
• Can connect from anywhere on any device.

ConnectWise Automate, RealVNC Connect, LogMeIn Central by GoTo and TeamViewer

Microsoft 365 Business Premium, Tungsten Power PDF, VMware ESXi

Action1 is deployed to help us with IT inventory management, patching, vulnerability management and reporting. Having a cloud solution that bring all of these solutions together really helps us be more efficient and have a better understanding of where we need to focus our efforts to tighten security or provide more operational support to our end-users.

• The 200 device limit has been great for us and allowed us to really see the benefits of the product without having to spend extra monies to do so.

Spiceworks Cloud Help Desk and SolarWinds Network Configuration Manager (NCM)

inventory, vulnerability update and patch management, remote access, and more. The scope is our entire Windows environment up to 200 endpoints are free and we have around 100-125. We came from Lansweeper, there is not complete feature parity, but this is a huge cost savings and is completely cloud based and also deployed itself via Active Directory agent it was super-fast to deploy to all but remote endpoints that do not check-in with the domain. Those we did some manual deployments to fill in gaps which was very fast and easy.

• Humungous ROI, we have paid $0 thus far for Action1
• Serious security improvements with automated patch deployment
• Serious efficiency improvements with centralized asset inventory and update deployment dashboards in addition to one-click unattended Remote Access from Endpoint dashboard.

Lansweeper

We have a very small IT team, only 2 people, and about 100 devices to manage, both internally in the office and remotely.

To be honest, first usage idea was just as a inventory + easy remote access to the devices.

Later, we started using remote software deploy, patch management (I know it should be the main usage, but for us, it was a collateral bonus), some reporting on disk usage and so on.

• It's pretty hard to negotiate investments / costs in IT when you have a small team in a mid size company. Everything is seen as useless cost and not investment. As of now, I'm pretty sure that if we ever cross the free-tier, I'll have no problems with investment approval since the tool is proven and useful on a daily basis. I believe this was the single most importat decision that Action1 took in their sales model.

NinjaOne

TomTicket, Ploomes, Omada, SentinelOne Singularity, Bitwarden