Action1 vs. Automox

Any place that has multiple computers that need to be managed can benefit from using Action1. Currently that means Windows PC's and servers, Linux PC's and servers and devices running MacOS can be managed by Action1 and benefit from their patch management and software management tools. Mobile OS need not apply at this point.

Every organization would work better with Automox on board. It not only approaches patch management as a whole, but also ensures that our third-party applications are secure against all vulnerabilities. It ensures that we keep track of all software and hardware in our OS. As a health tech company, we cannot overemphasize the need for Cybersecurity compliance.

Incentivized

• Automations. We utilize scheduled tasks that we define within Action1 to provide additional controls for reporting, alerting, and for endpoint management. It is a unique way to expand functionality by use of centrally managed scripting events.
• Able to create and view reports showing detailed information of all types of endpoints within my enterprise. We can also create custom reports from a large set of available data points and can also create custom alerts based on these data points.
• Vulnerability detection and resolution management. Able to detect vulnerabilities and apply controls or actions based on the vulnerabilities found. Along with the Security patching, this adds and extra layer of visibility and control to secure my environment.
• Custom application deployments. Action1 provides a large set of third part applications you can deploy and patch updates for, but if you have custom applications built in-house or just an application that is not available in the software repository that Action1 has, you can build your own custom deployments easily.

Incentivized

• Shows applications installed on a specific asset
• Able to push policies and updates remotely , creating policies is easy.
• Keep track of compliant devices and when is the last time they have connected to the servers
• All the great information provided within one single device

Incentivized

• Remote Access could use added functionality
• The deployment screens for update deferrals can be hard to understand at first and easy to skip since it carries some default info when you create a new automation rather than a more conspicuous prompt to update.

Incentivized

• There exists an issue where you register some Amazon AMIs, which in even samples of 4 or 5, sometimes contain a duplicate identifier. Automox has provided a fix document, but it requires manual intervention and digging to discover this. I think they should identify a better way to assign UUIDs to machines, as sometimes registering too many VMs makes others "fall off"
• Allow for multiple global admins

Incentivized

it is an excellent product

Incentivized

This is a software that just works. Once configured its a set and forget kind of tool that keeps things up to date and alerts me if something is wrong. I was able to work through an expansion project to deploy an additional 500 devices in almost no time and create a robust self-patching environment.

Incentivized

Easy to use. Straight Forward. No hidden settings or stuff that's buried several layers deep and you have to watch a video before you do it. Point. Click. It works and I can feel assured that my CVE issues are being handled.

Incentivized

It's great at what it does. We're able to veiw endpoints that are online in real time, and run scans on them to ensure they're still compliant. The software itself is very easy to use and set up on end points, with the main admin portal having a clean and very easy to understand set up

Incentivized

I never contacted support services

Incentivized

I did not need to reach out to support often but when I did the answers were relatively correct and they were answered quickly. The only thing I might "ding" their support on was their lack of understanding of OS's different from Windows and especially Linux. Other than that I was satisfied

Incentivized

very easy to start using it.

Incentivized

Implementing Automox successfully starts with a clear strategy for organizing and grouping devices based on operating systems, environments, or business criticality. This ensures that patching and configuration policies can be applied with precision. A phased rollout approach is essential—beginning with a pilot group allows teams to test patching schedules, reboot behaviors, and custom Worklets before scaling across the organization. Leveraging Worklets from the start can significantly boost automation by enforcing security baselines and performing routine system tasks. Integration with existing SOC tools, such as SIEMs, enhances visibility and response time by correlating patch compliance with threat intelligence. Additionally, aligning patching schedules with operational downtimes minimizes disruptions, and consistent monitoring and reporting helps maintain compliance and prepare for audits. Overall, Automox offers a streamlined and effective solution, but its true value is unlocked through thoughtful planning, testing, and integration with existing IT and security workflows.

Incentivized

Freshdesk and Freshservice are great products with Freshservice being the better of the two. However, in comparison to Action1 with regards to our budget, it was an easy choice to select Action1. I selected Action1 not only because of the "free" price tag, but also because I didn't need a full fledged ITSM product. Action1 is cheaper, easier to setup and use, and is cloud based as well so you don't need to install it on a server to utilize.

Incentivized

I have used Tenable Patch Management, but the reason I did not go with it is because it uses on prem servers that we have to host instead of using Agent and cloud platform like Automox. I feel like that is dated as most solutions are now changing into the cloud solutions. Tenable system is also very hard to navigate and complex policy which makes it hard to get anything done.

Incentivized

• It's pretty hard to negotiate investments / costs in IT when you have a small team in a mid size company. Everything is seen as useless cost and not investment. As of now, I'm pretty sure that if we ever cross the free-tier, I'll have no problems with investment approval since the tool is proven and useful on a daily basis. I believe this was the single most importat decision that Action1 took in their sales model.

Incentivized

• We wanted to like the remote support software, but the experience was poor compared to a solution like BeyondTrust.
• Development and deployment of worklets is fast for experienced coders.
• Policy execution and reporting is fast and reliable.
• The new analytics dashboard excels at reporting Mean Time to Remediation for executive reporting purposes.

Incentivized