Name: AdvantageCS: Subscription & eCommerce Software Overview
Uploaded: 2015-09-18T18:32:13.000Z
Duration: 1 min 36 s
Description: Overview of AdvantageCS Subscription & eCommerce Software

Digital Adoption

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Customer Support

Software Configuration Management

WebOps

Development

Higher Education

Education

Business Intelligence (BI)

Collaboration

File Sharing

Streaming Analytics

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VoIP

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Accounting

Payment Orchestration

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Engagement

HR Management

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Recruitment Agency

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Human Resources

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Cloud Storage

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Hadoop-Related

High Availability Cluster

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

IoT Security

MLOps

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Non-Relational Databases

Process Mining

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Ad Serving & Retargeting

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Content Management

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Survey & Forms Building

Video

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Professional Services

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Multichannel Retail

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Insurance Underwriting and Rating

Library Management

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Military and Defense

Moving Software

OSS/BSS (Operations Support/Business Support)

Vertical-Specific

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### Subscription Management
Users consistently highlight AdvantageCS's subscription management as a standout feature, citing its flexibility, ease of use, and ability to cater to various business needs. While some users mention challenges with customizations, the overall sentiment leans towards the software's effectiveness in managing subscriptions, memberships, and product deliveries. The system's capability to handle multiple currencies, payment processors, and languages, along with its continuous software enhancements based on customer feedback, further solidify its reputation as a reliable subscription management tool.

### Customer Management
Users generally believe that AdvantageCS excels in managing customer transactions and enhancing customer service access. The feedback on customer management capabilities is largely positive, with users highlighting the system's flexibility in handling various product types and streamlining customer interactions. While some users mention challenges in training new customer service staff due to the system's complexity, overall, the consensus leans towards AdvantageCS being a reliable platform for effectively managing customer relationships and transactions.

### Digital and Print Publishing
The reviews collectively indicate that users find AdvantageCS's digital and print publishing capabilities to be highly efficient and user-friendly. Customers appreciate the flexibility in managing various types of subscriptions, including print, digital, and bundled products. The software's adaptability and integration with e-commerce platforms are highlighted as key strengths, enabling smooth operations and customer interactions in the digital and print publishing realm.

### Commerce and Sales
Users consistently praise AdvantageCS's flexibility and integration capabilities when it comes to commerce and sales. They highlight the software's ability to handle multiple lines of business with high levels of variations, while maintaining data quality and adherence to business rules. The extensibility options and hands-off O2C cycles for e-commerce and digital product lines are particularly valued by reviewers. Additionally, the modular nature of the software allows users to customize their experience by purchasing only the necessary components. The consensus among users is that AdvantageCS's commerce and sales functionalities are robust and contribute positively to their business operations.

Users of Advantage have provided several recommendations based on their experience with the product. The most common recommendations include considering Advantage for its flexibility, power, and support. Users suggest not limiting oneself to the out-of-the-box offering and taking advantage of Advantage's customization capabilities. They also advise allocating internal support resources for testing version upgrades and patch releases. Additionally, users recommend building a team of knowledgeable administrators and utilizing the features and functions within Advantage. They believe that Advantage can be the backbone of operations and can handle complex business processes. Lastly, they suggest creating detailed maps of all business processes and desired functionality to fully leverage the software's capabilities.

AdvantageCS is a subscription and product order management solution designed to efficiently manage subscriptions, memberships, and product orders. It is positioned as a comprehensive platform suitable for businesses of all sizes, from small startups to large enterprises. According to the vendor, professionals and industries such as publishers (including online content, journals, magazines, newspapers, eBooks, and books), membership associations, subscription box providers, and service companies can benefit from AdvantageCS's platform.

## Key Features

**Subscription Management**: According to the vendor, AdvantageCS provides a platform for efficiently managing subscriptions of various types of content, including online content, journals, magazines, newspapers, eBooks, and books. The platform supports multiple products, languages, currencies, and locations, allowing businesses to manage both digital and print subscriptions.

**Membership Management**: AdvantageCS offers Members Advantage, a membership management solution built on the Advantage platform. According to the vendor, Members Advantage provides a member portal for members to access and manage their membership details, benefits, subscriptions, and more. It supports eCommerce capabilities through Cider, enabling members to make purchases and manage their account online.

**Marketing Promotions**: AdvantageCS includes marketing promotion capabilities, allowing businesses to create and manage campaigns, promotions, and offers. The platform supports bundling products, creating landing pages, and testing the effectiveness of different marketing strategies. According to the vendor, it integrates with popular analytics tools for insights into campaign performance.

**Reporting & Financial**: According to the vendor, AdvantageCS offers robust reporting and financial capabilities, providing businesses with customizable reporting options, hundreds of standard reports, and exportability features. It integrates with data warehouse and business intelligence tools for deeper insights into operations. The platform supports billing management and flexible income allocation.

**Customer Service**: According to the vendor, AdvantageCS provides features to enhance customer service, including a 360-degree view of customer activities and customizable workflows. It supports order adjustments, packages/bundles/kits, up-sells and cross-sells, customer communications, loyalty programs, and more. The platform aims to enable efficient resolution of customer inquiries and issues.

**Distribution & Access Management**: According to the vendor, AdvantageCS enables businesses to manage distribution and access, ensuring quick and efficient delivery of products to customers. It supports various payment types, including PayPal, credit cards, and direct debit.

**Renewal Series & Selection**: According to the vendor, AdvantageCS offers extensive renewal series and selection capabilities to help increase customer retention. It provides businesses with tools to effectively manage subscription renewals and maximize customer lifetime value.

**Event Management**: AdvantageCS includes features for event management, allowing organizations to plan, promote, and manage events of various sizes and complexities. It provides tools for event registration, ticketing, attendee management, and more.

**Customizable Workflows**: According to the vendor, AdvantageCS allows businesses to create customizable workflows to streamline their operations and ensure efficient processes.

**Integration & Compatibility**: According to the vendor, AdvantageCS integrates with various third-party tools and systems, including analytics tools like Adobe Analytics and Google Analytics, data warehouse and business intelligence tools, and eCommerce platforms like Cider.

AdvantageCS has proved to be a valuable tool for managing customer transactions, tracking product metadata, and hosting public websites, making it an indispensable solution for publishing businesses. The software helps in subscription management, inventory, accounts receivable, e-commerce, managing memberships, conferences and product delivery. Its multiple currency support, payment processors, flexible fulfillment processes and extensive reporting capabilities ensure that users can manage their businesses effortlessly. By using AdvantageCS, publishing businesses have been able to improve visibility into their business operations and enhance cross-selling opportunities.

AdvantageCS has revolutionized the way publishing businesses operate by streamlining workflows and automating processes. With its automation features such as extensibility, workflow events and API integrations, users can provide excellent services with a lean team while reducing costs. AdvantageCS simplifies financial transaction processes by supporting general ledger postings and easy access to detail behind each GL entry.  AdvantageCS has made it easier for clients to self-register for access to online content and then manage that access automatically creating urgency to renew subscriptions on time. Overall the software improves customer service while reducing the number of employees needed in customer service by allowing customers to change their address, pay online and access free content without requiring any assistance from customer service representatives.

Customizable software: Reviewers have noted that AdvantageCS is highly customizable, allowing users to tailor the software to their specific business needs. This has been mentioned by many reviewers as a key benefit of the software.

Reliable and stable system: The stability and reliability of AdvantageCS's system have been praised by numerous reviewers. They appreciate its robust feature set, solid accounting backbone, and overall dependability.

Responsive support team: Many users have complimented AdvantageCS's responsive support team, specifically mentioning their helpfulness and willingness to troubleshoot any issues. They also appreciate having an account manager who is willing to step in and work through challenges.

Complexity: Many users have found the AdvantageCS software to be overly complex and overwhelming, particularly for new users. 

Poor User Interface: Several reviewers have expressed dissatisfaction with the user interface of AdvantageCS, citing poor use of screen real estate that results in excessive scrolling and difficulty using the system on laptops.

Configuration Challenges: Some users have reported difficulties configuring the software to meet their needs, noting that documentation is not very helpful in this regard.

AdvantageCS is a subscription management platform with additional marketing, sales, and customer relationship functionality.

Salesforce Revenue Cloud (formerly Salesforce CPQ or SteelBrick) is built and delivered on the Salesforce Platform and Salesforce1 Mobile App which enables users to create accurate sales quotes quickly and submit error-free orders on the fly from any device.

Basic

Professional

Salesforce Revenue Cloud

Maxio helps B2B SaaS companies maximize their revenue operations. The financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue & expense recognition, and SaaS metrics & analytics.

Grow

Scale

Build

AdvantageCS

Subscription management software, also called recurring billing software, is software that automates the billing cycle for subscription/recurring revenue models.

Subscription Management

AdvantageCS: Subscription & eCommerce Software Overview

Advantage Computing Systems, Inc.

Overview of AdvantageCS Subscription & eCommerce Software

AdvantageCS is the leader in world-class subscription management, marketing, sales, and customer relationship software. Our systems deliver the tools publishers and content creators need to build active and loyal subscriber communities.

For more information, visit our website: http://www.advantagecs.com/. Contact us to schedule a demo: http://www.advantagecs.com/contact-us

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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