TrustRadius: an HG Insights company

Guru

Score8.8 out of 10

581 Reviews and Ratings

What is Guru?

Guru is a knowledge platform designed to serve as what the vendor describes as an AI source of truth for enterprises. It connects information from tools like Slack, Teams, Google Workspace, Salesforce, and other systems into one governed, permission-aware knowledge layer. Guru delivers cited AI answers, chat, and research directly within existing workflows, to enable employees and AI assistants to access verified knowledge securely and efficiently.

Read more details.

Categories & Use Cases

Media

Screenshot of Verification
Screenshot of Slack integration
Screenshot of Trending topics for Slack
Screenshot of Browser extension
Screenshot of Announcements
Screenshot of Duplicate Detection

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Screenshot of Verification

Who Buys & Uses Guru

Guru Reviews

What users are saying about Guru.
View all Guru reviews

Pros

  • Effective AI-enhanced search for quick information retrieval
  • Intuitive content organization using a hierarchical card system
  • User-friendly interface for learning, editing, and management

Cons

  • Limitations in keyword-based search relevance
  • Mixed reliability and contextual issues with AI-generated responses
  • Formatting constraints and bugs in content editing tools

Amazing Knowledge Base Builder With Great Quality Of Life Features.

Matheus Linhares
Matheus Linhares in Customer Service at Modsquad (5001-10,000 employees)

Use Cases and Deployment Scope

We use Guru daily. It's an excellent, customizable instruction manual with many cards that cover a wide range of issues; it includes the procedures we follow in customer support cases, how to identify when to use them and when not to. It's really well built, customizable, and fast; the AI feature works great, identifying the right card for my issue and showing me the steps I need to take.

Pros

  • Well organized cards.
  • Customizable cards.
  • AI integration to find the right cards.
  • AI summary of the steps on the card I need to take to fix the situation.
  • Linking of a specific part of the card so the information sharing is easier.

Cons

  • Browser extension.
  • If you search a specific term and the result is in a specific section of the card, it should redirect you to that section when you click on it.
  • Faster way to access your favorites from home.

Return on Investment

  • Less time wasted looking for instructions.
  • Easier communication with coworkers.
  • Better communication with customers.
  • Better understanding of overall company process.

Usability

Other Software Used

Okta, Adyen, dLocal

THE GURU MY FAVORITE.

Incentivized
Olumide AyetemimowaView profile
Customer Experience Associate in Customer Service at Faire (1001-5000 employees)

Use Cases and Deployment Scope

Guru helped a lot with the integration of the workspace and with solving customers' experience cards. The UI/UX is fantastic; it is easy to navigate, even as a new user. The performance is top-notch, as I can easily integrate the card in response to customers' requests.

Pros

  • Brand request.
  • Customer Experience.
  • Retailer Order.
  • Zendesk Macros.

Cons

  • Chat
  • Responsiveness
  • More integration in workspace

Return on Investment

  • Integration
  • Productivity
  • UI/UX design.

Usability

Other Software Used

ChatGPT, Anthropic Claude, Zendesk Suite

Use Guru Today

Meghan Johnson
Customer Service Rep in Customer Service at Hims & Hers (1001-5000 employees)

Use Cases and Deployment Scope

I use Guru as a handy ask tool whenever I am stuck and need some guidance, boy does this thing truly help! I recommend Guru any day of the week. I am new here in my organization and this helps me to actually learn and retain, I'm so grateful my company uses this.

Pros

  • Getting it right
  • Fast answers
  • In Depth

Cons

  • none honestly

Return on Investment

  • none

Usability

Guru is Great.

Incentivized
Verified User
Program Manager in Product Management (201-500 employees)

Use Cases and Deployment Scope

We were previously using a mix of Confluence, SharePoint, and our HRIS to house internal documentation. This led to many difficulties because different teams owned different systems, some information overlapped, and there was no single source of truth. Employees didn't know which system to go to for which type of information, and each system had its own challenges when it came to actually searching for it. We wanted a single source of truth where we could house all our important company information, easily search through large amounts of information and documents, have SMEs verify the content, see when it was last verified, and run analytics on the usage. We found all of that within Guru.

Pros

  • The search feature is fantastic. I can typically find anything I'm looking for within 2-10 seconds.
  • The AI responses, while still developing, are helpful in a pinch and often can set employees on the right track.
  • The ease of use is key in Guru. It's easy to get information into the system, easy to find it, and easy to manage the permissions. I don't need to spend a lot of time learning the system or reaching out to tech support.

Cons

  • The AI responses could be easier to manage on the backend. They also aren't very reliable yet, so even when they produce correct information, it's hard to trust it.
  • The verification settings could be more customizable, for example, defaulting to 6 months until the next verification instead of always defaulting to 3 months.
  • The knowledge agents are a little confusing. I don't yet understand the value proposition.

Return on Investment

  • Prior to switching to Guru, it took employees hours to days to find the information we needed (we know, we sent out a survey). After Guru, people can now find what they need in seconds (again, survey data). The change is truly remarkable.
  • I specifically work within the Product org at my company, and prior to Guru, PMs spent lots of their time joining calls to explain step-by-step processes or how different features worked. They were constantly responding to individual messages asking for clarification on product features. Now with Guru, they receive far fewer questions and requests to join meetings. The questions they do receive can often be answered by simply sending a Guru link.

Usability

Other Software Used

Zendesk Guide, Microsoft SharePoint, Gong

Gurus efficiency

Verified User
Employee in Customer Service (51-200 employees)

Pros

  • Having all the information together
  • Answering questions
  • Providing support to my work
  • Saying exactly what I need

Cons

  • Rigid customization
  • Duplicate card confusion
  • No internal office 365

Return on Investment

  • Radical reduction when looking for an answer
  • Better customer support metrics
  • High price

Usability

Other Software Used

Microsoft Teams, iLovePDF

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