Skip to main content
TrustRadius
Klara

Klara

Overview

What is Klara?

Klara, headquartered in New York with an office in Berlin, supports healthcare communication, enabling healthcare providers to securely communicate with their patients and with each other, without worrying about HIPAA compliance or losing track of patient information, while streamlining administrative…

Read more
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Klara?

Klara, headquartered in New York with an office in Berlin, supports healthcare communication, enabling healthcare providers to securely communicate with their patients and with each other, without worrying about HIPAA compliance or losing track of patient information, while streamlining…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

7 people also want pricing

Alternatives Pricing

What is WebPT?

Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application,…

What is PatientPop?

PatientPop in Santa Monica offers a medical office growth management platform, featuring patient management features (scheduling, appointment reminders, and patient satisfaction data collection), marketing automation and web presence, and other growth oriented features.

Return to navigation

Product Details

What is Klara?

Klara supports healthcare communication, enabling healthcare providers to securely communicate with their patients and with each other, without worrying about HIPAA compliance or losing track of patient information, while streamlining administrative workflows and saving hours per day.

Klara Videos

Klara | Secure Patient Messaging
Video visits on Klara

Klara Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Klara solves several business problems that make it an ideal software for healthcare providers. Firstly, the platform allows for quicker responses to patient inquiries than traditional phone calls or emails. Patients appreciate the efficiency of being able to communicate with their doctor without having to wait on hold or worry about missed phone calls. Providers can respond promptly and directly to patients, which significantly improves patient satisfaction.

Another problem Klara solves is related to time management. The software eliminates phone tag and cuts down on phone calls by 90%, freeing up staff to focus on other critical tasks. Klara also provides a fast and easy way for healthcare providers to communicate with pharmacies, further improving overall time management.

Klara's features allow patients to complete visits from their homes by uploading questions and concerns while ensuring HIPAA compliance. Patients feel empowered that they can take control of their healthcare from home using the platform. Overall, Klara is an effective solution that simplifies communication between healthcare providers and patients, saves time, and streamlines processes at healthcare facilities.

Efficient Communication: Users find Klara to be an efficient platform for communicating with patients, staff, and pharmacies. Many reviewers have mentioned that the app has significantly reduced the number of phone calls received by users, allowing for more efficient communication with patients. The ability to assign patient responses to appropriate staff members allows for quicker and better patient care.

HIPAA Compliance and Privacy: Reviewers appreciate the HIPAA compliance and privacy features of Klara, especially when sending sensitive information. Some users have stated how helpful it is that they can communicate with patients and pharmacies directly without playing phone tag which ensures confidentiality.

Ease of Use: The simplicity of navigating the app and communicating with providers and patients is praised by many users, even those who struggle with new technology. Users find Klara's interface to be clean, easy to use, and easy to navigate which makes it easier for them to manage their tasks efficiently.

Lack of flexibility: Several users have reported that Klara is not flexible enough to meet the needs of Home Health Care Organizations and some required services are not provided. This has made it difficult for these organizations to use Klara effectively.

Poor value for price: Many users have criticized the value for money offered by Klara. They feel that the software does not provide enough functionality to justify its cost, making it an expensive option compared to other alternatives in the market.

Difficult to learn/use: Users have found Klara cumbersome to learn how to use, especially elderly patients. Some users also reported that instructions on how to use the website are unclear, which further complicates matters.

Users have made several recommendations regarding Klara based on their experiences. The three most common recommendations are as follows:

  1. Informing patients about the account confirmation process and allowing them to change notification preferences: Users suggest that Klara should provide clear communication to patients about the account confirmation process. Additionally, they recommend allowing patients to customize their notification preferences to ensure they receive the right amount of updates and avoid being overwhelmed.

  2. Avoid treating Klara like texting or instant messaging for staff members: Users advise staff members to use Klara in a professional manner and avoid treating it like regular texting or instant messaging. This is recommended in order to prevent excessive notifications from being sent to patients, ensuring that they are not inundated with unnecessary messages.

  3. Recommend Klara to any business, especially doctor offices: Many users highly recommend Klara as a communication platform for any business, particularly doctor offices. They view it as a modern, efficient, easy, and secure way to stay in contact with patients and staff members.

Overall, users find Klara worth investing in for companies looking for an effective communication tool. They appreciate its benefits and suggest improvements such as informing patients about the account confirmation process and adapting staff behavior to prevent excessive notifications.

Sorry, no reviews are available for this product yet

Return to navigation