Name: Video visits on Klara
Uploaded: 2020-07-02T18:06:46.000Z
Duration: 2 min 19 s
Description: Video visits on Klara

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Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Tebra Patient Experience

Tebra

Tebra Practice Marketing

DocASAP

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athenahealth

ClinicSense

Recurly

Practice Fusion

Solutionreach

### Patient Communication
Users generally praise Klara's patient communication functionality, highlighting its ease of use and efficiency in reaching and interacting with patients. The platform's ability to facilitate quick responses, streamline appointment confirmations, and provide a direct line of communication with patients has been well-received. While some users have noted minor issues such as duplicate messages or challenges in message organization, overall, Klara's patient communication features have garnered positive feedback for enhancing patient-provider interactions and improving communication efficiency.

### Messaging and Texts
User sentiment about Klara's messaging and text capabilities is predominantly positive. Users appreciate the ease of communication with patients through text and video, as well as the ability to send documents electronically, reducing paper waste. The platform's simplicity allows even technologically challenged patients to engage effectively. The convenience of asynchronous communication and the elimination of phone tag are highlighted as significant advantages by reviewers. Additionally, the platform's HIPAA compliance ensures the security and privacy of patient information during text exchanges.

### Phone and Voice Calls
Users consistently highlight Klara's phone and voice call features as a valuable tool for enhancing patient communication and reducing the burden of traditional phone interactions. The platform's ability to facilitate quick responses, eliminate phone tag, and provide a direct line of communication with patients is widely appreciated. Despite some challenges reported by a minority of users, the overall consensus leans towards the effectiveness and efficiency of Klara's phone and voice call functionalities in improving the patient-provider interaction.

### Appointment Management
Users have expressed overall satisfaction with Klara's appointment management capabilities, highlighting its ease of use and efficiency in scheduling appointments. While some patients still prefer traditional methods like phone calls for certain requests, the majority appreciate the convenience of Klara's appointment confirmation and scheduling features. Suggestions for improvement mainly revolve around the ability to schedule reminders for future dates, indicating a desire for enhanced functionality in this aspect.

### Staff Coordination
Reviewers consistently praise Klara's office staff coordination capabilities. Users appreciate the ease of communication with their team members, noting that Klara streamlines internal workflows and enhances overall operational efficiency. The platform's ability to facilitate quick responses and efficient task assignment among staff members has been a significant advantage for many users. Additionally, the real-time alerts and message tracking features have been highlighted as valuable tools for ensuring timely and effective staff coordination. Klara's staff coordination functionality has garnered positive feedback for its role in optimizing communication and collaboration within healthcare organizations.

### Time Management and Efficiency
Users consistently highlight Klara's time-saving capabilities and efficient communication tools as key strengths of the platform. They appreciate the freedom to respond to patients at their convenience, eliminating the need for prolonged phone conversations or waiting periods. Klara's ability to streamline tasks such as messaging patients about results, calling in medications, and answering inquiries promptly contributes to a more efficient workflow for healthcare providers. Additionally, the platform's integration with EHR systems and quick support team responses further enhance its time management and efficiency benefits.

### Document Handling
Users consistently praise Klara for its robust document handling capabilities. They highlight the ease of sending and receiving various types of documents, such as PDF files, intake forms, and scanned documents. Klara's integration with EHR systems for uploading documents with a single click is particularly lauded. Despite some minor issues with mobile carriers affecting message delivery, users appreciate Klara's efficiency in managing and storing documents securely. The platform's ability to streamline document-related tasks and enhance communication with patients is widely acknowledged by reviewers.

### Prescription and Refill Management
While some users appreciate Klara's prescription and refill management capabilities for streamlining communication with pharmacies and facilitating quick responses to patient inquiries, others highlight that not all patients readily embrace messaging for tasks like requesting refills or confirming appointments. This mixed feedback suggests that Klara's prescription and refill management functionality may offer benefits in terms of efficiency but could encounter resistance from certain users.

Users have made several recommendations regarding Klara based on their experiences. The three most common recommendations are as follows: 

1. Informing patients about the account confirmation process and allowing them to change notification preferences: Users suggest that Klara should provide clear communication to patients about the account confirmation process. Additionally, they recommend allowing patients to customize their notification preferences to ensure they receive the right amount of updates and avoid being overwhelmed.

2. Avoid treating Klara like texting or instant messaging for staff members: Users advise staff members to use Klara in a professional manner and avoid treating it like regular texting or instant messaging. This is recommended in order to prevent excessive notifications from being sent to patients, ensuring that they are not inundated with unnecessary messages.

3. Recommend Klara to any business, especially doctor offices: Many users highly recommend Klara as a communication platform for any business, particularly doctor offices. They view it as a modern, efficient, easy, and secure way to stay in contact with patients and staff members.

Overall, users find Klara worth investing in for companies looking for an effective communication tool. They appreciate its benefits and suggest improvements such as informing patients about the account confirmation process and adapting staff behavior to prevent excessive notifications.

Klara solves several business problems that make it an ideal software for healthcare providers. Firstly, the platform allows for quicker responses to patient inquiries than traditional phone calls or emails. Patients appreciate the efficiency of being able to communicate with their doctor without having to wait on hold or worry about missed phone calls. Providers can respond promptly and directly to patients, which significantly improves patient satisfaction.

Another problem Klara solves is related to time management. The software eliminates phone tag and cuts down on phone calls by 90%, freeing up staff to focus on other critical tasks. Klara also provides a fast and easy way for healthcare providers to communicate with pharmacies, further improving overall time management.

Klara's features allow patients to complete visits from their homes by uploading questions and concerns while ensuring HIPAA compliance. Patients feel empowered that they can take control of their healthcare from home using the platform. Overall, Klara is an effective solution that simplifies communication between healthcare providers and patients, saves time, and streamlines processes at healthcare facilities.

Efficient Communication: Users find Klara to be an efficient platform for communicating with patients, staff, and pharmacies. Many reviewers have mentioned that the app has significantly reduced the number of phone calls received by users, allowing for more efficient communication with patients. The ability to assign patient responses to appropriate staff members allows for quicker and better patient care.

HIPAA Compliance and Privacy: Reviewers appreciate the HIPAA compliance and privacy features of Klara, especially when sending sensitive information. Some users have stated how helpful it is that they can communicate with patients and pharmacies directly without playing phone tag which ensures confidentiality. 

Ease of Use: The simplicity of navigating the app and communicating with providers and patients is praised by many users, even those who struggle with new technology. Users find Klara's interface to be clean, easy to use, and easy to navigate which makes it easier for them to manage their tasks efficiently.

Lack of flexibility: Several users have reported that Klara is not flexible enough to meet the needs of Home Health Care Organizations and some required services are not provided. This has made it difficult for these organizations to use Klara effectively.

Poor value for price: Many users have criticized the value for money offered by Klara. They feel that the software does not provide enough functionality to justify its cost, making it an expensive option compared to other alternatives in the market.

Difficult to learn/use: Users have found Klara cumbersome to learn how to use, especially elderly patients. Some users also reported that instructions on how to use the website are unclear, which further complicates matters.

Klara, headquartered in New York with an office in Berlin, supports healthcare communication, enabling healthcare providers to securely communicate with their patients and with each other, without worrying about HIPAA compliance or losing track of patient information, while streamlining administrative workflows and saving hours per day.

Formerly PatientPop, Tebra Patient Experience provides a means to schedule and engage patients. For small practices, the solution is presented as a simple, user-friendly, cloud-based system that requires no technical skills from users.

Foundation

Plus

Tebra Practice Marketing (formerly Kareo Marketing, based on DoctorBase, company Kareo acquired in 2015) provides practice marketing and patient communication solutions for healthcare providers.

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Managed Services

Klara

Patient Engagement

Klara Technologies, Inc.

Klara | Easy, Secure Patient Messaging

Klara is a HIPAA-compliant messaging platform that makes it easy for healthcare providers to communicate with their patients and with each other. It saves practices and pharmacies hours per day, and automatically documents all their communications in a single place — all while giving patients a convenient, delightful experience.

Video visits on Klara

Video visits through Klara are a simple and seamless way to connect with your patients. We’ll show you how you can use Klara to prepare the patient for the visit, join a visit as a patient and as a provider, and bring the visit to an end. Plus, we’ll explain how to start a video visit on demand.

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