Klara

Efficient Communication: Users find Klara to be an efficient platform for communicating with patients, staff, and pharmacies. Many reviewers have mentioned that the app has significantly reduced the number of phone calls received by users, allowing for more efficient communication with patients. The ability to assign patient responses to appropriate staff members allows for quicker and better patient care.

HIPAA Compliance and Privacy: Reviewers appreciate the HIPAA compliance and privacy features of Klara, especially when sending sensitive information. Some users have stated how helpful it is that they can communicate with patients and pharmacies directly without playing phone tag which ensures confidentiality.

Ease of Use: The simplicity of navigating the app and communicating with providers and patients is praised by many users, even those who struggle with new technology. Users find Klara's interface to be clean, easy to use, and easy to navigate which makes it easier for them to manage their tasks efficiently.

Lack of flexibility: Several users have reported that Klara is not flexible enough to meet the needs of Home Health Care Organizations and some required services are not provided. This has made it difficult for these organizations to use Klara effectively.

Poor value for price: Many users have criticized the value for money offered by Klara. They feel that the software does not provide enough functionality to justify its cost, making it an expensive option compared to other alternatives in the market.

Difficult to learn/use: Users have found Klara cumbersome to learn how to use, especially elderly patients. Some users also reported that instructions on how to use the website are unclear, which further complicates matters.

Users have made several recommendations regarding Klara based on their experiences. The three most common recommendations are as follows:

1. Informing patients about the account confirmation process and allowing them to change notification preferences: Users suggest that Klara should provide clear communication to patients about the account confirmation process. Additionally, they recommend allowing patients to customize their notification preferences to ensure they receive the right amount of updates and avoid being overwhelmed.

2. Avoid treating Klara like texting or instant messaging for staff members: Users advise staff members to use Klara in a professional manner and avoid treating it like regular texting or instant messaging. This is recommended in order to prevent excessive notifications from being sent to patients, ensuring that they are not inundated with unnecessary messages.

3. Recommend Klara to any business, especially doctor offices: Many users highly recommend Klara as a communication platform for any business, particularly doctor offices. They view it as a modern, efficient, easy, and secure way to stay in contact with patients and staff members.

Overall, users find Klara worth investing in for companies looking for an effective communication tool. They appreciate its benefits and suggest improvements such as informing patients about the account confirmation process and adapting staff behavior to prevent excessive notifications.