Atera Reviews and Ratings

Use Cases and Deployment Scope

We used Atera as our RMM tool to connect to our customers and document their assets (mostly PC's and printers) it was a very easy way for us to connect to customers on a different domain where we did not have access to without a laptop connected to their domain or perhaps some sort of VPN. With Atera we could just support team quickly without having to hassle with multiple different pieces of software.

Likelihood to Recommend

Atera was incredible value for our small team of 5 people. We had many small customers of 10-30 users and were able to keep track of their assets, tickets and devices very easily through the web app. Customers had an agent installed where we connected to if they had a problem and we resolved it over the phone. Pricing was perfect for us and was the main reason we went with Atera.

Use Cases and Deployment Scope

Atera is an RMM tool that is used for remote monitoring and management. In our organization, we use Atera for monitoring and management both purposes. We use Atera to monitor our complete infrastructure from Servers, end-user devices, appliances, network devices and all other SNMP devices. The real time monitoring help us to track the devices that are going unplanned offline and we can take action on that basis. Apart from these status, we can monitor the other utilization of servers such as CPU, memory, and hard disk and can take action accordingly. In the management part, Atera is doing well as we can see and manage all other components. We can see device IP address, last login, last logged in user, last reboot time, last seen and other things and can take action accordingly. We are also managing our patch management from Atera. Atera is capable enough to handle the patches for Windows, Linux and Mac OS devices. We can also patch the third party applications from Atera and we are going to in our organization.

Likelihood to Recommend

Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time.

It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status.

In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications.

It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory.

Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera.

It is not good if you have to transfer a file to multiple systems at the same time.

Use Cases and Deployment Scope

Atera is a very useful tool for my organization.

We use it for monitoring and managing the IT infrastructure. We use it for monitoring our servers, end-user devices, and network devices for CPU, Memory, Temperature, and Hard disk utilization. It also provides the information of current logged in users.

Apart from these monitoring things, we can see the complete information of any device such as CPU, memory and hard disk types, last reboot info, company name and the complete device information.

Apart from these, we use it for patching of Windows servers, user systems and third party applications. We use it for third party application installation, removal and update. It is very useful in patching as we can schedule the patching for different customers and set the patch timing and also a notification message to reboot the system. We can provide the user a time frame window in which they can restart the system and after that it will be restarted automatically to install the patches.

It is very helpful in reports as well, because with Atera, we can download different types of reports such as Software and Hardware report. It helps to manage the software inventory as well.

Likelihood to Recommend

Well Suites scenarios:

1. Atera is good on patching process as it gives you the room to manage the patches as per your requirements. It provides you to select the customer or folders or a single device. You can test the patches before deployment in test systems. Then add or remove a particular KB article as per your requirements and then proceed with the patching.

2. In the reboot process, we have configuration policies where we can set the notification message and reboot setting.

3. Monitoring of Atera is good as it gives real time monitoring alerts.

Less appropriate or improvement points:

1. Need to add more 3rd party applications in the software installation part.

2. Patching report should be more accurate.

Use Cases and Deployment Scope

We use Atera for remote monitoring as also for remote access to devices. We use the remote monitoring to monitor server and workstation disk storage status, RAM and CPU utilization and also to send email alerts is a server or integral workstation goes offline. Remote access through Splashtop allows us to get access to client computers and servers with ease.

Likelihood to Recommend

Atera has worked great for us as an MSP. We are able to manage all of our clients workstations and servers with ease. The ticket tracking is extremely helpful to ensure that we accomplish all of the requests and goals submitted by our clients. The ability to run hardware inventory and also software inventory reports for individual clients saves a lot of time as well.

Use Cases and Deployment Scope

Our msp uses Atera to track and resolve support cases for 3rd party contract clients that are having computer, email, network, and website issues. We track and note all cases and use Ateras time feature to invoice customers on an hourly basis. We also utilize their product and expense utility to track hardware and software we use for each of our tickets.

Likelihood to Recommend

Atera’s pricing model is based on per technician rather than per endpoint, making it cost-effective for smaller teams managing a large number of devices. 3-person MSP supporting 250 endpoints across several small businesses can monitor and manage all clients affordably.

Built-in Splashtop integration provides efficient remote access without needing separate licensing. A company with 50 remote employees requires secure remote access, system monitoring, and support ticketing from IT.

Use Cases and Deployment Scope

We use it to assist with remote desktop management for support, as well as do patch management for a mixed/hybrid environment. We lightly use the ticketing features, but also utilize the AI scripting to help manage endpoints effectively. We use it mostly for internal usage for out business, but we do have a couple other clients that tie into this tool along with some integrations with some other third party providers.

Likelihood to Recommend

The single dashboard is a great launchpad to many other array of tools for many troubleshooting scenarios. I like how reliable the remote desktop features are, and how I can integrate other solutions if I'd like. Within moments I can be scripting, remote accessing different endpoints in different locations with ease.

Use Cases and Deployment Scope

Remote monitoring and intervention.

Likelihood to Recommend

A large number of agents would not use this product. Great for a small agent team if internal IT or a small MSP. If you need a well-organized ticket system, do not use it.

Use Cases and Deployment Scope

We have used Atera, the remote monitoring and management tool to easily troubleshoot problems that arise to our customers. It helps with any hardware or network issues that we can then reproduce and fix using Atera without the need to talk to the customer on the phone and instruct them on which steps to take.

Likelihood to Recommend

Atera is well suited for business whose clients are more frequent to need assistance. With Atera, the need for phone calls is abolished. If a business is smaller and the number of customers is limited, Atera might be an overkill. In that case, I think the steep pricing just isn't worth it.

Use Cases and Deployment Scope

We use Atera to remotely manage several hundred endpoints. We use it for patch management, unattended remote access, remote viewing of logs and hardware, etc. We also use it for automation and scripting as a supplement to group policies and other remote deployment options. It also functions as an ad hoc inventory system for our laptops, workstations, and other managed devices.

Likelihood to Recommend

Atera has worked great for our small IT department at a high school. We primarily use it for patch management (which is a bit iffy) and remote access (no issues there). The pricing is absolutely great because it's per technician and not per device, which is fantastic for a school with a relatively small budget.

Use Cases and Deployment Scope

I manage a 100+ restaurant franchisee as a department of 1. Without Atera I couldn not do my job. I utilize all aspects of the service from helpdesk ticketing to end point monitoring. It was the best cost effective option since you pay per seat and not by end point. As a bonus it’s always nice as a IT guy, to be able to cover just about all aspects of my position from my phone, update tickets to remote access to my customers end points. Auto patching and script utilization is awesome as well!

Likelihood to Recommend

Smaller IT shops can take advantage of their wide service options. I can see larger orgs not wanting to eat the cost for multi license but not many better options for my situation.