Great value and good feature set
February 20, 2025
Great value and good feature set
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We use Atera to remotely manage several hundred endpoints. We use it for patch management, unattended remote access, remote viewing of logs and hardware, etc. We also use it for automation and scripting as a supplement to group policies and other remote deployment options. It also functions as an ad hoc inventory system for our laptops, workstations, and other managed devices.
Pros
- Unattended remote access
- Patch management
- Network discovery
- Automation and scripting
Cons
- Deployment of custom MSI packages
- Patch management
- User interface
- Remote access helps turn our few technicians into what feels like dozens, because we work on tickets remotely without trekking around campus
- Patch management, when it works, is done transparently in the background and the end user doesn't know it's happening
- Network discovery has reduced the time it takes us to find new devices on the network
Atera is very similar to Syncro in feature set and pricing, but we liked Atera just a bit better. (We switched from Atera to Syncro and then back to Atera, and have stuck with Atera for several years now.) Kaseya gave us bad vibes from their sales department and we ultimately backed out of a contract with them because they got very pushy and unhelpful. If they were treating us that poorly while trying to win our business, it didn't seem like things would improve once we'd signed on the dotted line. NinjaOne was simply too expensive for us to consider.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes
Comments
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