Atera - a powerful and versatile IT tool
June 20, 2025
Atera - a powerful and versatile IT tool
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We use it to assist with remote desktop management for support, as well as do patch management for a mixed/hybrid environment. We lightly use the ticketing features, but also utilize the AI scripting to help manage endpoints effectively. We use it mostly for internal usage for out business, but we do have a couple other clients that tie into this tool along with some integrations with some other third party providers.
Pros
- Patch Management
- AI Scripting
- Easy deployment
- Mac and Windows support
- quick email and chat support
Cons
- sometimes the mac agent causing some high cpu
- volume app deployment for iOS devices
- deeper Mac OS management options, similar to an MDM
- faster deployment of software and patches
- quicker turn around times on tickets for issues
- savings on the pricing model (technician based instead of endpoint)
It's fantastic! We are a small IT team, the simplicity of the interface is a game changer for us. It needs to be easy to use so we don't waste time looking for the right functions or buttons to press. I think it accomplishes that goal and is constantly adding more features each year.
I think Atera is the leader here. The aggressive pricing along with feature set is unparalleled in my opinion. They seem to be headed in the right direction and keep pushing the envelope in what the tool can do. The one thing lacking for me is the Apple integration into their volume purchase program.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes
Comments
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