Atera review
June 24, 2025

Atera review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

We use Atera for remote monitoring as also for remote access to devices. We use the remote monitoring to monitor server and workstation disk storage status, RAM and CPU utilization and also to send email alerts is a server or integral workstation goes offline. Remote access through Splashtop allows us to get access to client computers and servers with ease.

Pros

  • Uptime monitoring of servers and workstations
  • Logs of RAM and CPU utilization
  • Ticket tracking

Cons

  • The ability to edit notes.
  • Improve performance when multiple Atera tabs are open.
  • The ability to search for keywords from notes within tickets.
  • Unattended remote access translates to quicker ticket times.
  • The ability to run hardware reports prevents on-site trips.
  • Monitoring allows us to be proactive rather than reactive.
The ability to know when a server is down before the client does is paramount. We are able to start working on a plan right away and are not caught off-guard. This also makes us look very professional and constantly impresses our clients. It also helps us plan for future upgrades and allows us the time to make sure it is done correctly.
We used Logmein for remote access and used another platform called Fresh Service for our ticketing. Logmein was okay but the ability for us to merge the two together, on top of all of the other features that Atera offers (reporting and monitoring!) has been game changing. We could not imagine going back.

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Atera has worked great for us as an MSP. We are able to manage all of our clients workstations and servers with ease. The ticket tracking is extremely helpful to ensure that we accomplish all of the requests and goals submitted by our clients. The ability to run hardware inventory and also software inventory reports for individual clients saves a lot of time as well.

Atera Feature Ratings

9.0
Remote monitoring
8
Network device monitoring
10
7.5
Patch Management
7
Policy-based automation
8
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

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