You won’t be disappointed
February 18, 2025

You won’t be disappointed

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

I manage a 100+ restaurant franchisee as a department of 1. Without Atera I couldn not do my job. I utilize all aspects of the service from helpdesk ticketing to end point monitoring. It was the best cost effective option since you pay per seat and not by end point. As a bonus it’s always nice as a IT guy, to be able to cover just about all aspects of my position from my phone, update tickets to remote access to my customers end points. Auto patching and script utilization is awesome as well!

Pros

  • Auto ticketing system
  • Endpoint management and updates
  • Automated ticketing response emails and follow ups are key for my businesses

Cons

  • Option to pay as you go once established would be nice to add a seat for a few months vs a year in advance.
  • You can’t beat the cost for 1-2 license. I can’t find a better RMM out there for cost
  • I would have to spend 5X what I do with Atera to get hall the features and more headache to setup larger RMM’s
I’ll put it this way, my last gig had a 10 man IT department. We all had a specialty and it would take hours to days for some tasks to be completed. I do everything that this team did, as a department of 1. No more stress wondering what’s going on at a remote site, everything is at my fingertips with Atera.

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Smaller IT shops can take advantage of their wide service options. I can see larger orgs not wanting to eat the cost for multi license but not many better options for my situation.

Atera Feature Ratings

10.0
Remote monitoring
10
Network device monitoring
10
10.0
Patch Management
10
Policy-based automation
10
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

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