Item: Atera
Rating: 10
Author: Verified User

Overall Satisfaction with Atera

Use Cases and Deployment Scope

I manage a 100+ restaurant franchisee as a department of 1. Without Atera I couldn not do my job. I utilize all aspects of the service from helpdesk ticketing to end point monitoring. It was the best cost effective option since you pay per seat and not by end point. As a bonus it’s always nice as a IT guy, to be able to cover just about all aspects of my position from my phone, update tickets to remote access to my customers end points. Auto patching and script utilization is awesome as well!

Pros and Cons

Pros

Auto ticketing system
Endpoint management and updates
Automated ticketing response emails and follow ups are key for my businesses

Cons

Option to pay as you go once established would be nice to add a seat for a few months vs a year in advance.

Return on Investment

You can’t beat the cost for 1-2 license. I can’t find a better RMM out there for cost
I would have to spend 5X what I do with Atera to get hall the features and more headache to setup larger RMM’s

Usability

I’ll put it this way, my last gig had a 10 man IT department. We all had a specialty and it would take hours to days for some tasks to be completed. I do everything that this team did, as a department of 1. No more stress wondering what’s going on at a remote site, everything is at my fingertips with Atera.

All in One

I can pull reports for C-suite quickly. I can keep end users updated and all from the service. I don’t need to spend valuable time generating and pulling stats out my [...] to keep the bosses Happy. Everything anyone wants to know is on the dashboard and can be easily added to SharePoint or any other service you may want to share findings on.

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Other Software Used

Microsoft 365, Microsoft Teams, Splashtop, Data Central

Likelihood to Recommend

Smaller IT shops can take advantage of their wide service options. I can see larger orgs not wanting to eat the cost for multi license but not many better options for my situation.

Atera Feature Ratings

Comments

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