Great value and can provide support immediately
December 14, 2025

Great value and can provide support immediately

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

We used Atera as our RMM tool to connect to our customers and document their assets (mostly PC's and printers) it was a very easy way for us to connect to customers on a different domain where we did not have access to without a laptop connected to their domain or perhaps some sort of VPN. With Atera we could just support team quickly without having to hassle with multiple different pieces of software.

Pros

  • Device discovery feature easy and fast to provide instant support
  • Using the monitoring feature for their workstations worked well
  • The multi-customer (tenant) feature/support was very helpful for us

Cons

  • UI was a bit cluttered but has since received an update
  • Pricing was incredible
  • Setup time was very short which allowed us to start support instantly
  • Device discovery and remote management was exactly what we needed
We had multiple shifts in our team and it was easily explained to everyone in one session. Very intuitive use and creating accounts for them was also very easy. Connecting to users was also very fast and responsive. Never once had a problem related to Atera in terms of providing support to end users. Product works very well and no hiccups at all.
In terms of age Atera is a bit more mature than these younger competitors and it shows with its wider array of features. Pricing might be a bit higher depending on which features you want or deem to be most necessary but in our experience Atera was the cheapest one on the market at the time for just RMM features.

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Atera was incredible value for our small team of 5 people. We had many small customers of 10-30 users and were able to keep track of their assets, tickets and devices very easily through the web app. Customers had an agent installed where we connected to if they had a problem and we resolved it over the phone. Pricing was perfect for us and was the main reason we went with Atera.

Atera Feature Ratings

9.0
Remote monitoring
10
Network device monitoring
8
Activity Monitoring
9
8.0
Patch Management
8
Policy-based automation
8
10.0
IT Asset Discovery
10
Remote Access ()
Not Rated

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