AuditCall

AuditCall is a call tracking and contact center automation platform that, according to the vendor, aims to optimize marketing campaigns, enhance customer service, and potentially increase sales. It is marketed as suitable for businesses of various sizes, from small startups to large enterprises, and is used by professionals and industries such as marketing and advertising agencies, e-commerce and online retail, real estate, financial services, and healthcare.

Key Features

Cloud Telephony Integrations: According to the vendor, AuditCall seamlessly integrates with various cloud telephony systems, allowing businesses to connect their phone systems for call tracking and analysis.

Call Recording Software: AuditCall offers call recording functionality, which, according to the vendor, enables businesses to record and store phone conversations for quality assurance, training, and compliance purposes.

Business Phone System: AuditCall provides a business phone system with features such as call forwarding, call routing, voicemail, and interactive voice response (IVR) menus, according to the vendor.

Call Management Software: According to the vendor, AuditCall's call management software allows businesses to effectively manage incoming and outgoing calls, including call tracking, analytics, and routing.

Virtual Numbers: AuditCall offers virtual numbers that can be assigned to specific campaigns or advertising channels, potentially allowing businesses to track and analyze phone calls from different marketing channels, according to the vendor.

Cloud PBX: AuditCall's cloud PBX eliminates the need for on-premises hardware, and, according to the vendor, allows businesses to set up and manage their phone system in the cloud.

Remote Work Solution: According to the vendor, AuditCall's remote work solution seamlessly transitions phone systems to support remote work, ensuring uninterrupted communication and collaboration.

Intelligent IVR: AuditCall's intelligent IVR system, according to the vendor, automates call routing based on caller input, potentially improving efficiency and customer experience with customized phone menus.

Number Masking: AuditCall's number masking feature, according to the vendor, protects customer privacy by displaying a different phone number to the recipient while connecting the call.

Missed Call Service: AuditCall captures and logs missed calls, allowing businesses to follow up with potential leads and ensure important calls are not missed, according to the vendor.