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Axcient x360Cloud

Score7 out of 10

22 Reviews and Ratings

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What is Axcient x360Cloud?

Axcient CloudFinder (formerly from eFolder) is a cloud service (e.g. Office 365) backup service.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Axcient x360Cloud has to offer, as determined by TrustRadius' reviewers.
Based on 22 ratings of Axcient x360Cloud's features
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Top Performing Features

  • Management dashboard

    Web-based dashboard allowing configuration and monitoring of all backups

    Category average: 8.4

  • Retention options

    Provision of best-practice and customizable retention policies with reporting

    Category average: 8.7

  • Encryption

    Data encryption to ensure that data is safe while being backed-up

    Category average: 8.6

Areas for Improvement

  • Data Auditing and Search

    eDiscovery capabilities for searching and managing stored data

    Category average: 7.7

  • Data Storage in the Cloud or On-Premises

    Backed up data may be stored on-premises or in the cloud

    Category average: 8.4

  • Ransomware Recovery

    The ability to recovery data in a timely manner after a ransomware attack

    Category average: 8.2

Reviews

What users are saying about Axcient x360Cloud.
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Axcient x360Cloud Review

Incentivized
Justin Wong
Support Technician in Information Technology at Rational Business Solutions Inc (1-10 employees employees)

Use Cases and Deployment Scope

We use Axcient x360Cloud as our primary backup for Microsoft emails as well as Sharepoint.

The problem it addresses is that if an email is compromised and an attacker deletes everything we have a point of return as well as if some other bad actor such as a terminated employee.

Pros

  • Simple and easy to use UI
  • Does what it needs to do
  • Support if relatively fast

Cons

  • Live chat support is not available for all products
  • Support will sometimes take a while and bounce around to multiple teams and people
  • Search functionality is lacking and confusing

Return on Investment

  • Allows to charge customers a fee as we have a backup
  • Allows us to recover files in disaster recovery scenarios which has allowed us to garner a lot of praise
  • Adds additional maintenance as we have to check if backups are working routinely

Usability

Alternatives Considered

Datto Endpoint Backup

Other Software Used

Datto RMM, Datto Endpoint Backup, Microsoft 365, Microsoft Azure

A good value

Jerry Harper
CEO (Chief Executive Officer) in Corporate at Lodestar Technology Inc (1-10 employees employees)

Use Cases and Deployment Scope

Axcient x360Recover has provided a great service for our customers through the ability to backup and restore cloud documents.

Pros

  • Backup
  • Restore
  • Customer Service

Cons

  • Improvements in ticket resolution
  • Improvements in website/portal functionality

Return on Investment

  • I have been able to recover customer files 100% of the time
  • Error messages are an issue and can take extended period of time to resolve

Alternatives Considered

Axcient x360Cloud

Other Software Used

Datto RMM, SyncroMSP, QuickBooks Desktop Pro

x360 cloud is a solid solution but needs one big feature to stand out

Incentivized
Dustin BlountView profile
Operations Manager in Information Technology at Coulee Tech (11-50 employees employees)

Use Cases and Deployment Scope

We did a extensive POC and ultimately decided to not completely migrate over to Axcient x360Cloud due to one major issue we had which was the lack of daily backup verification meaning that the back up that was taken is not verified working daily as it is with some other vendors however most of the other toolset impressed us quite a bit and we deployed on a few different solutions.

Pros

  • Service Options
  • Bring your own hardware
  • pricing was some of the most competitive

Cons

  • Nightly backup boot verification

Most Important Features

  • Reliability
  • Service Options
  • Competitive Pricing

Return on Investment

  • Competitive pricing for MSP's
  • Client support was top notch and they insured we were able to implement quickly
  • Agent deployment was simple and smoth

Alternatives Considered

Datto Backupify, Datto Cloud Continuity and Unitrends Data Center Backup and Recovery

Cloud backups done right

Incentivized
Verified User
Consultant in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We manage the IT for 50 companies who use Office 365 with Axcient x360Cloud. Most companies are unaware that Microsoft's retention policies aren't a backup and this is where Axcient fits in. We've had many occasions where we've needed to restore snapshots to recover emails from users who have left the company, etc. x360 Cloud gives us as administrators and clients the peace of mind that all their 365 cloud data is being backed up and easily recoverable if and when required.

Pros

  • Good visibility over backup status and protected users and data
  • Audit log activity information
  • Support requests
  • Smart Search
  • Reports

Cons

  • Smart Search - Filter by collection doesn't always show all the folders

Return on Investment

  • Compared to the previous vendor, Axcient is saving us $1,000 per month and providing better value

Alternatives Considered

CodeTwo Backup and ShadowProtect from StorageCraft

Other Software Used

Microsoft Defender for Cloud, Microsoft Defender for Cloud Apps, Microsoft 365

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