TrustRadius Insights for Bigin by Zoho CRM are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Centralized Information Management: Users have praised the platform for its ability to centralize customized information about customers, vendors, and partners efficiently. This feature streamlines data management and enhances overall productivity within the platform.
Mobile Accessibility: Reviewers appreciate the convenience of accessing the CRM through the mobile app, allowing them to track leads and conversations on the go easily. The seamless mobile experience contributes to better sales team coordination and responsiveness.
Efficient Workflow Automation: The system's automation capabilities enable users to automate workflows, allocate tasks effectively, and manage social channels within a single platform seamlessly. This functionality simplifies complex processes and boosts operational efficiency for businesses in various industries.
Very good for Start up, The price is ok. For Thailand, I think it ok to start some new business and manage your team. There are template that you can use and organize, Moreover, the support is fast.
So i think you can use this instead of Zoho, for startup and new company.
Pros
Insurance agent
Sale pipeline
Cons
The flow and fast.
Likelihood to Recommend
Slow response, need clean and more faster response after input, change data windows.
VU
Verified User
Executive in Finance and Accounting (1-10 employees)
Good to start for small businesses to test the best tool suits for them. It solve CRM issues like lead management, lead reminders for follow-up, direct integration with Gmail, and alerts if leads open the mail. The Bigin app works well with feature that tracks your call and let you know if a lead called you.
As a non-profit organisation, we have struggled to find a CRM system that can be customised for our specific needs. There are tons of funding opportunities and calls for proposals listed in many places, posts and subscription platforms and it becomes difficult to keep track opportunities with go/no go decisions, proposals submitted, funding timelines and successful / unsuccessful bids.
Pros
Customisation for our needs / Using the words we want to use
Allowing easy movement of opportunities along the pipeline
Cons
We've struggled a bit with finding which package is the most appropriate, specifically being a non-profit where pricing is crucial. Thankfully the local office has made contact with us
Likelihood to Recommend
Definately suited for the non-profit space, especially for small and medium NGO's who do not have large budgets but need a reliable CRM system. I would imagine for a large non-profit with adequate budgets, a larger CRM system would be more suitable. For us, this is just what we need.
We've always been a lean team and almost all our data has always resided in google sheets - which meant the team was used to handling multiple sheets. But with growth came more data - more outbound - and pipelines that could not be manage through sheets. Now we knew we needed a crm but it was difficult to get a hold of a crm that was built for small teams - one that just had the absolute necessity while being robust enough to make tracking and projections easier - That is where BIGIN fit in.
Pros
Very easy adoption for teams
Simple pipeline funnel management
Easy integrations
Very budget friendly
Cons
The only place I would recommend improvement is the mobile app - It still only has limited filters for contacts
Likelihood to Recommend
If you're teams have never used a crm or have not adopted to the ones that were implemented before because of the long training calls - and platforms generally not being easy to use - go for BIGIN. It is very easy to use and adopt. Their support teams are also very responsive - at any point in case you face any issue while using the platform you can use their live chat option and get it sorted very conveniently.
I've been using this CRM for about a year, but it has solved many of my problems. This program has helped me not lose any of my customers and has given me a marketing plan for them.
A signal that shows the customer has read my message. This is a good invoice
Pros
Signals
Emails
Cons
The emails-in plugin should be better at preventing duplicate emails.
Simple to use, the most cost effective CRM tool for early stage startups looking to bring some structure and order into the clutter and chaos of the 1000 important things that need to be done EOD. Not to mention how accessible it is with the flexibility in their pricing and plans.
Pros
Taskflow management
Lead stage mapping
administrative efficiency
Cons
Sales support
Ease of use
Outreach automation
Likelihood to Recommend
Utilised Bigin by Zoho CRM because the number of leads outgrew the set number of fingers a human being is born with. A google sheet did not suffice, the information took hours to sort. I would always make sure to be near the first-aid box with the aspirin in it before I had to make a BD progress report. Bigin by Zoho made it easier to track every lead stage, communication, relevant information and necessary information, necessary follow up actions and stages and managing heaps of lead data.
At Unicus Loans, managing leads and maintaining strong relationships with our partners is critical to our business, and Bigin CRM has been a great support in this journey. It has helped us organize all our leads in one place, track every interaction, and ensure no follow-ups are missed.
Bigin CRM has also made partner management much smoother. We can easily monitor partner-wise lead flow, status updates, and communication history, which has improved transparency and coordination. The simple, user-friendly interface allows our team to quickly update information and focus on conversions rather than manual tracking.
Overall, Bigin CRM has helped us stay structured, responsive, and professional in handling both leads and partners. It has become a reliable tool for improving our workflow and strengthening our relationships.
Pros
Centralized our team performance at one place, much easier to supervise.
Easy Pipeline Visualization of Leads and Partner.
Easily created different fields for control onboarding our new partners.
Cons
Limited Customization Options for Reporting and Dashboards:
While Bigin offers simple automation tools, setting up more complex workflows can be somewhat challenging. For instance, setting up multi-step workflows or integrating conditional logic can become a bit complicated for users who are not very technical.
Likelihood to Recommend
It suited our requirements.
VU
Verified User
Professional in Finance and Accounting (11-50 employees)
This is used to better organize sales and account management operations within a small business. The lack of a polished, easy-to-use way to track sales and account management activities results in lower service quality for our current and future clients. Using BIGIN is a good way to improve those processes at an affordable price.
Pros
Pipeline management.
Contact management.
Opportunity tracking.
Cons
Microsoft integration (Teams and SSO).
Takes a long time to hear back from Zoho sales.
Calls made via CRM need to go through a Zoho telephony service.
Likelihood to Recommend
If a colleague needs a super-simple, cost-effective CRM for pipeline and contact management only, this is a good one. The iOS app is also well put-together and functional, which is nice for on-the-go customer and sales support.
Our company recently expanded, and has added a new sales team. With using Bigin CRM it has helped with keeping all our daily clients organized, and we're able to track our sales team processes, and closed deals. It's also helpful to have an overview of the revenue generated through the months. This has been a great experience with this simple to use CRM platform, at a reasonable price point.
Pros
Organization
Integration
Automation
Cons
Microsoft Integration
Revenue adjusting
Client connection features
Likelihood to Recommend
I believe the system does really well with sales, and integration with their own apps when it comes to quotes, and invoicing. But doesn't really fit with our typical services, when it comes to commercial cleaning.
VU
Verified User
Project Manager in Professional Services (51-200 employees)
