Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.
Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.
Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.
We use BILL for Accounts Payable, including document storage and tracking and schedule vendor invoices and payments.
BILL consistently delivers. There's always room for improvement, but ultimately the product satisfies and the customer service is promptly helpful.
We use BILL.com Primarly for Accounts Payable activities, such as invoice recording, making payments, Pulling out specific reports based on the requirement of the analysis and the BILL.com in integrated with Intacct which allows smooth transit of Data. My specific Use case is to record the invoices and make payments
BILL.com is very user friendly and takes less time to adopt and very helpful to record invoices, sheduling payments in a organised manner. The auto-email Trigger of every activity of BILL.com with help the users at large to be informed about the activities happening in the software through there Inbox.
Bill was used to pay other vendors as well as receive payments from clients in a secure and centralized platform. Privacy and speed were two major areas that Bill was able to address. If a company needs to change their banking or personal information, it can be done only by them, thereby reducing clerical errors. The variety of payment types and processing speeds were important when evaluating Bill as a solution option.
Bill is a suited solution for small businesses, looking to handle individual and batch payments. The integration with book keeping solutions keeps redundancy down as well as clerical issues. I am not sure the volume of transactions processed by Bill monthly, but this solutions may not be appropriate for large enterprise payment solutions. I am also unaware of the Global currency payment functions.
We utilized BILL in our organization in order to connect financially with a multitude of customers. The program allows us easy access to receive payments, invoice as needed as well as view status of all incoming payments. Overall, we are satisfied with the functionality and ease of use when it comes to BILL.
BILL allows us to keep digitally connected with the subset of our customers who also utilize the program. Overall, the ease of access and payment insight provided by BILL is a positive addition to our organization. When there has been any slight issue regarding incoming payments from customers, it is easily addressed.
We use this to process A/R only, both for treatment financed in-house and for billing consulting clients.
Our only experience is using them for ACH and credit card accounts receivable and I would NOT recommend them. From experience, they withhold funds without explanation for weeks past their advertised processing time of 5-7 days for ACH. In my opinion, customer service is unhelpful and does not offer explanations for why your funds are being held. Personally, we have lost hundreds of thousands of dollars working with them the past 6 weeks. For the previous 2 years they did not do this.
We use Quickbooks Online for Accounting and Bill.com for AR and AP; invoicing via Credit Card and ACH. In my experience, Bill.com still has no way to change what appears on a customers credit card statement from your corporate name to your DBA (Doing Business As)? How basic can it get and they don't have any way to fix it in my experience. In my experience, I spent 90 minutes on chat support only to learn :"At the moment the DBA name cannot be made to display on customer merchant statements, emails or notifications. What they can do is submit feature request to the Development team and provide details regarding your workflow and why DBA is best to show for your Customers. In my experience, there is no way to mark a Church, Non Profit, Goverment Entity or another reseller as Tax Exempt. In my experience, the only way to make an invoice tax exempt is to change all the products to tax exempt. In my experience, by doing so this also updates the invoice in QBO so that my CPA and Bookkeeper report the wrong figures resulting in an Audit.
Bill.com is great for paying bills and getting approvals from more than one party within an organization. However, I believe you will piss off all your vendors in doing so because bill.com makes money on floating your payments for 7-10 extra days in my opinoin. In my experienc, I would never use bill.com for accounts receivable since they do not have the ability to mark a client as tax exempt or for your DBA to appear on a merchant statement instead of your corporate name in my experience.
I have two customers that use BILL to track their invoicing.
Simple, automated transactions.
Do not use Bill.com if you rely on timely receipt of payment. It is a good option otherwise but they hold payments for ~1 week and their estimated delivery date is always incorrect. When reaching out to support the only option to ensure a timely deposit is to pay for their instant deposit feature. My assumption is they are holding payments longer and longer to push folks towards paying for their instant deposit feature. I use Bill.com for two businesses and this is a consistent issue. Really frustrating.
Great for payment processing if timelines is not important
We subscribed to Bill.com to complement our Quickbooks.com accounting system and use mainly the Accounts Payable and Receivable features. One of our clients is using Bill.com to pay their vendors, and we were originally set up as a free vendor in the system. We have decided to trial the full suite of services to use Bill.com to manage AR and AP transaction, hoping that the integration with QuickBooks would make it seamless. However it has unfortunately not been the case. Sync issues have messed up our historical client data in QuickBooks, our other clients have not preferred this interface for payment, and after all using our bank ACH system resulted in a much more streamlined and cost-effective process (bank transaction are easy to reconcile, and QuickBooks easily auto-matches those payments to invoices, or vendor expenses).
Suited for companies who have a full-time person dedicated to dealing with this software, and looking to centralize payments in one place. Not suited for companies looking to simplify their AP, AR processes.
We needed a solution for our payables and bill.com fit the bill. The volume that we process (800+ per week) seems to cause problem with speed. We sync to Netsuite which causes problem with data being deleted or replaced causing major issues for us. In my experience, Bill.com customer support lacks the knowledge to solve any minor issues. I would not recommend for complex task.
bill.com works well for small businesses that need to get a handle on payables and receivables. As for large volume, we have experienced loss of data when syncing to Netsuite and with the lack of support it causes major headaches.