Horrible Experience
August 17, 2022
Horrible Experience
Score 3 out of 10
Vetted Review
Verified User
Software Version
Corporate
Overall Satisfaction with Bill.com
We subscribed to Bill.com to complement our Quickbooks.com accounting system and use mainly the Accounts Payable and Receivable features. One of our clients is using Bill.com to pay their vendors, and we were originally set up as a free vendor in the system. We have decided to trial the full suite of services to use Bill.com to manage AR and AP transaction, hoping that the integration with QuickBooks would make it seamless. However it has unfortunately not been the case. Sync issues have messed up our historical client data in QuickBooks, our other clients have not preferred this interface for payment, and after all using our bank ACH system resulted in a much more streamlined and cost-effective process (bank transaction are easy to reconcile, and QuickBooks easily auto-matches those payments to invoices, or vendor expenses).
- recurring charges
- customer support
- integrations
- UX
- transparency
- receiving payments
- paying vendors
- reduced productivity and slowed down administrative processes due to UX and sync issues
top solution out there to simplify accounting and finance tracking. Only negative note: they started charging for every single client ACH payment done through Quickbooks. Originally this feature was free, but then it grew to up to $10 per transaction. Reason for which we had to look into alternate solutions.
Do you think BILL delivers good value for the price?
No
Are you happy with BILL's feature set?
No
Did BILL live up to sales and marketing promises?
No
Did implementation of BILL go as expected?
No
Would you buy BILL again?
No