Blueworx IVA

Blueworx IVA is an Intelligent Voice Automation (IVA) platform offered by Blueworx. According to the vendor, this platform aims to enhance customer interactions and provide personalized service options beyond traditional IVR capabilities. It is designed for organizations of various sizes, including small businesses and large enterprises. Contact center managers, customer experience managers, customer service representatives, as well as professionals in the telecommunications and healthcare industries, are among the target users of Blueworx IVA.

Key Features

According to the vendor, Blueworx IVA offers the following key features:

Intelligent Voice Automation: Blueworx IVA leverages AI and conversational speech technology to automate customer interactions. The platform supports natural language understanding and open-ended inquiries, utilizing AI engines such as IBM Watson, Amazon Lex, and Google Dialogflow.

Mixed-Mode Features: Blueworx Cloud, the application platform of Blueworx IVA, allows the simultaneous running of AI applications alongside VoiceXML applications. This capability enables organizations to harness the power of AI without having to replace their existing contact center infrastructure.

Voice Response: Blueworx Cloud utilizes natural language processing to understand customer needs and intent. According to the vendor, it provides a conversational AI experience for voice interactions, offering flexibility in delivering personalized and efficient voice responses.

Notification Services: Blueworx Cloud includes proactive communication capabilities through its notification services. Organizations can utilize voice and digital channels to deliver real-time alerts, reminders, emergency notifications, and targeted promotions to customers.